Lane Bryant

Disappointing waits. I come here often because they have pants in tall sizes. The El Cajon store no longer carries talls. Every time I walk in (including now) I am greeted by associates which are always pleasant. However, every time I go to check out, those associates just let the line grow. I have currently been in line for (8 minutes when posted, but it turned into) 16 minutes with one associate at the counter. There are 3 associates in the store and not one other customer aside from the person in front of me. It is baffling. The lady at the counter hasn’t even acknowledged me and said it would be a minute. I would cool down then. This location is convenient and a necessary evil, but they also give me grief when I return anything purchased online in the store. If you carried the size I need an didn’t require a special order that I could try on, I wouldn’t have to return stuff. Very disappointed in the experience I have here, but since I need a 14 Tall, this is one of the only places I can go. It’s criminal.

This was an email that I sent to the manager of this particular branch;
Good afternoon Carmen, My name is Antonia Manibusan and I recently visited your store in Santee California. I was assisted by one of your customer reps whose name was Dee. I cannot begin to express how at ease she made me feel making my purchases I told her exactly what I wanted who it was for and why I was getting it. She went on a mission as if it was for herself while keeping all my wants in her head. I was so impressed by the way she made me feel exclusive in my shopping experience. People who have money really appreciate this type of customer service. I was so impressed, in fact I gave her my business card and told her whenever she was in San Francisco to give me a call and I would pick her up in my Bentley!
The redhaired woman at the cashier however I did not get her name was the one who suggested that I email you about the customer service my cousin and I both received today. It was really truly an enjoyable experience that I could not miss this opportunity to state on it. Have a great day and thank you for being of service.
Sent from my iPhone

I wasn’t plus size until after I had my first child at 25. My first time in this store at 25 i thought the clothing was a little to old ladiesh for my taste. Now at thirty and another child I’m still plus size. I don’t know if they updated the clothing or I got older in taste, but I enjoyed my shopping experience. Some of the clothing is a little expensive but I did find two shirts on the clearence rack on for $ 15.00 one for $ 20.00 .I think I could make a once a month shopping trip to this place.

I come for the bras. If you want to get CORRECTLY fitted for a bra, come here, see Christine. Enjoy some good wit and a bra that actually fits! Thanks Christine!

Was in there for 8 min looking for jeans (completely disorganized) and no one helped or asked… But 3 associates were helping the one other customer in there… Moving on, they suck.
Update, had a really nice saleswomen help me find two dresses I needed for vacation and a few other things. Not only was she helpful but she got me the best deals !

Up till the last 2 months, I always got great service here. Not the case any longer. Last 3 visits the service was worse than a Kohls store. First visit was fairly busy day, waited for a dressing room for 20 minutes. Worst part was associate stood within 5 feet from me the entire time and never even acknowledged me at all. Then she gave a room to a lady that had just finished selecting clothes and walked up even though I had been standing there for so long with a pile of clothes. I gave up and went back on a quieter day. Associate that day was fairly pleasant until I went to pay my rather large bill for clothes I selected. She had serious attitude when she found out I hadn’t brought my LB credit card even after I apologized for not having it. Then yesterday I got chewed out when I returned a top because once again I didn’t have my card. I never carry any credit cards on me and until these last two visits to Layne Bryant, it has never been an issue at any establishment. If you plan shop here be prepared for associates with attitudes!!!

Love Love Love this Location! Friendly staff and excellent selection of clothes. This store is always clean and has just about everything a plus size girl could want. This location beats any of the ones in the mall.

LOVE this location. It’s such an easy in and out and there is always parking. Every time hubby’s family comes to visit I take the ladies shopping here. This time we took my Mother-​In-​Law on a shopping spree. She has trouble finding clothing for herself in Ghana. I went to the dressing room to check on her and she was jumping up and down she was SO excited because she was wearing jeans for the first time in 20 years. She couldn’t contain herself.
The staff was awesome in helping size her and once they knew her style bringing additional items to her to try on. Everyone was so friendly and helpful. We ended up hugging all the staff and thanking them.
Amazing sales racks in the back. The day we were there they had a $ 12 rack and we bought so much there, name brands like DKNY jeans for $ 12 unheard of.

being a bigger girl, i am often shopping at a lane bryant for my clothing, especially jeans.
the santee location has to be one of my favorites. it isn’t as crowded as some of the other locations, like parkway plaza. Plus, it not being in a mall, the parking is great. it is especially great if you are trying to do a quick run in and out. the staff is very friendly, and also very honest when you ask their opinion. if a skirt looks bad on you, they will tell you if you ask them, not just try and make a sale.
i deducted one star because they are often out of the size i need of something. they are very helpful in calling other stores to find it in your size, or ordering it for you online. but it sucks when you are in a rush, find a perfect skirt, but in every size but yours.