I was told by one associate that I could exchange chipped sheets of tile and the other associate/manager was adamant that I could not open a box and look for the sheets I wanted. The return policy needs to be spelled out better, at all locations, maybe even printed along with receipts for clarification. If I buy a box of tile, and some have chips or stains and they cost $ 17 a piece, I should be able to switch them out. I was told, thats how they are. I do not consider this to be a valid explanation. If I expected every sheet to have an imperfection like a stain or chip, then why would I pay $ 17 each? I might email the website directly. Update: Joseph the store manager in Sarasota contacted me and told me I could come back in to exchange the sheets. I realized most are not perfect but appreciated being able to exchange some with more yellow stains and defects. I will definitely consider using floor and décor in the future
Andy D.
Évaluation du lieu : 5 St. Petersburg, FL
Let me tell you about this joint. My wife and I stopped in to get some ideas for our back splash and wood flooring. Floor and Décor has hundreds of back splash choices and thousands of tile choices as well as dozens of wood flooring options. I think we spent 3 hours there before finding exactly what we wanted. This however is not why we give it 5 stars. We give it 5 stars because they went out of their way to make sure we got exactly what we wanted. They were short 1 box of tile for the back splash and offered to pick the box up, on their own personal time and bring it to the store. Then, when that was taken care of, they spent 2 hours with us showing us exactly what we needed to do our wood floors and how to do it. If you need and flooring or a back splash please go and check out Floor and Décor. They will not disappoint you. I promise.