The Home Depot

Purchased a dishwasher from B. K. @ Home Depot appliance section last week and it was installed this Saturday. The appliance didn’t clean or dry as he promised. Bc the item was Subpar, I came in to return it today.
Shocked to be treated in such a condescending manner. Was lectured to and scolded. This person is miserable. Better to buy elsewhere.

April 8, 2016 @ ~1400
My mother and I were at the windows and door section looking for a window latch. Both associates were engaged with customers. So, while I searched for the latch, my mother sat down at the counter. I failed in my search. Upon my return, one of the associates had just finished with his customers. I stepped up to him. He was typing away without acknowledging my presence. The phone rang. He courteously attended the phone customer and upon finishing went back to typing. That, in and of itself, is piss poor customer service! An associate should, almost, never put a phone customer ahead of an in-​store customer except to ask them to hold. He never did acknowledge my presence. Finally, I was able to get his attention and ask him if he had what I was looking for. He said no and they didn’t carry that manufacturers Windows anymore and that he thought they went out of business. I had to ask him if he knew where I could find the part I needed. He told me, I needed to go to Wilsons Windows and doors. When I asked him where this was, he said on Ashton court. When I asked him how to get there and that I am not from the area, he said he didn’t know and I should use my smart phone. I asked him if he could simply give me major cross streets, he said he didn’t know. I was well past livid and I told my mother lets go, but she asked him if he could tell her if it was north or south from the store. He said he didn’t know those kinds things or something to that effect. Seriously, he doesn’t know North from south, east from west or any combination of directions? That is pathetic. My dad was a loyal customer of your store and I have been shopping there to make repairs for my mother. Not anymore. Ace will be my first stop and Lowes if Ace doesn’t have what I need. Sure must be nice to have a business position you can hire associates that feel return customers are not in their best interest.

Went into Hone Depot today to look for a garbage can and some garage organizers. I’ve never really been a fan of The Home Depot chain but I’m also not in love with Lowes either.
We walked around the Sarasota Home Depot for a half an hour. There no great logic to the layout and there are only some vague signs referencing department, the sky high orange shelves make the place look a little depressing. I know it’s part of the franchises brand but this Home Depot looked like a 20 or thirty year old discount hardware superstore in the Bronx.
In the half an hour we were in there we saw a lot of bored workers on sitting down, leaning on things, using their phones, chatting amongst themselves. No one asked us if we needed help and no one offered directions even though we were clearly lost.
We left with nothing. As I stated previously I don’t love Lowes either but at least the place is clean and well organized. The layout of the store is easy to follow and understand. The blue and silver shelves from Lowes are certainly more inviting and look less dated.
If you are wondering why this review is three stars… Well it’s still a big store with a lot of items and competitive pricing.

I’ve been buying from their lawn and garden for years. Gotta love their guarantee for 1 year. I’ve used it and they do not question it.
Had an issue this week with a pricing problem, the manager took care of me. Then corporate followed up and took care of me even after I told them I was already satisfied by their local managers customer service.

Great customer service almost to the point of annoying! Guess that’s not a bad thing. Employees couldn’t have been anymore helpful which made what is typically a hint and search trip to a home improvement store pleasant.

I’m only writing this review because if I don’t the new Unilocal Layout will keep prompting me. This Home Depot had what I needed, parking lot was safe and the bathrooms were clean.

More saving, more doing… I don’t know about all that, but the Depot was the ideal stop on our trip to Sarasota.
This is an older HD, but the staff was extremely friendly, helpful and knowledgeable. They had plenty of boxes, packing tape and bubble wrap during our visit to Sarasota. We had to make a couple trips during our 2 day stint in order to get the job done but the staff was just as helpful as before.
The store was clean, properly stocked and the checkout was a breeze.