O’Reilly Auto Parts

I went into this O’Reilly’s on Saturday night looking for extremely hard to find wiper blades for my Porsche SUV. The store employee didn’t have them in stock but located a pair at their Stockton store. He told me he would have them shipped over and i could pick them up Monday night. To my surprise, he called me 18 hrs later and said they arrived on Sunday (less than a day).
Great great customer service — my only regret is i didn’t get his name (but i believe it was Jesus?). Great employee, O’Reilly’s should be proud to have someone like him working there. Thanks!

Came by the other day to grab a bottle of 12 oz Techron and was in and out in a breeze!
Items are conveniently placed throughout the store and employees, dressed in green O’Reilly uniforms are always available to help.
Ads are posted online and also available in-​store.
Make sure to take advantage of O’Rewards as they send out coupon like $ 5 off $ 5 purchase every so often! :)

The staff at O’Reily is very friendly & helpful. They help you find the right part & guide you through the process. One of the staff there helped me install a new battery!!! Awesome customer service! Very caring & trustworthy!

I came here looking for a clear coat for a touch up and was told the aerosol clear coat would work fine by one of the reps. I took it home and shook it up and the end result was awful. You can totally see the clear coat and it is very rough visually and to the touch. Now I have to take it to ajs to see if they can use canuba wax to fix it. This is going to cost me $ 400 now.

I used to buy automotive parts from o reilly from blossom hill and snell. I just recently moved here. I bought a battery from the other store and the drive is way out of my way. My car battery died a couple times. I brought my battery to this location. The manager adam was very helpful and accommodating.
He was able to warranty my battery. Hassle free. That’s great customer service. They really do care about there customers. I would buy parts from o reilly than there competitors. Thank you for being helpful and saving me a couple hundreds.
Francis

5 stars go to Jay!
For answering the phone in a professional manner and being extremely helpful.
Called to ask if they had an oil cap for my Dotty (2008 Honda Fit), he checked the system and saw he only had one in stock.
I quickly went over to pick it up and Jay also helped me get a quart of synthetic oil.
You may think that’s pretty average customer service but, I am a girly girl. I know nothing about cars, shameful, I know.
To have someone help me, knowing my questions are pretty basic and most adults would know the answers, he smiled and even said using full synthetic is a good thing to do. At least I know I’m doing something right! Lol
Thanks Jay, you made my day :)

I’ve been coming to this location for years. I do not have a lot of knowledge about cars but everytime I stop by, the staff is always helpful and I got what I need right away.
For example, today I stop by again to buy a car battery in the morning and brought back the old one for recycling. I had no problem with it. During the same trip, I asked about how to disable car alarm… To make the long story short, even tho the staff who helped me did not know the answer but he still gave me a general guidance and told me to try it and see how it goes. I thought it was still very helpful, I went in and received more than what I have asked for (additional knowledge about cars) and I’m happy. By the way, the staff name was Vincent. He was the one who helped me! Keep up your great work guys!!!

After O’Reilly took over this store they laid out the store in a more friendly floor plan. Employees were willing to offer help. I was guided to the aisle where the parts I was looking for. After a while when I still couldn’t locate the tire tread depth gauge, he came back and helped me find it. It is a friendly and helpful store.

This is my local auto parts store. The staff is friendly and have helped me find a lot of stuff. I come here for various reasons:
— Drop off my dirty, used oil. They take all sorts of oil. I’ve given them manual trans oil too.
— Buy my oil and oil filters. They have a guide for which oil filter you can buy, but I’m sure they can look it up in their computer too. Sometimes they have oil on sale.
— Came here to buy ‘special’ Pentosin manual trans oil for my baby Em, but I am not sure if it just that day but the guy said «we only carry 1 of this at any given time». BMW manual trans takes 2 of these, so might be wise to have 2 at a time at least heh.

As an avid car ‘junkie’ I have been coming here since it was Kragen’s to pick up just about every part imaginable. The staff is friendly and courteous and always willing to help me out. Even when they don’t have what I need the bring it in for me from another store or warehouse when needed. The website is always up to date so I know if an item is in stock or not. That means I don’t have to make a trip to order it. I just phone them up and they call me when it’s ready! Keep up the great work.

I’ve been going to O’Reilly Auto Parts (Formerly Kragen’s) for years and years. It’s always been kind of hit and miss as far as service and knowledge goes but they have the parts I need and they’re cheap so it’s always been by go-​to place for whatever car stuff I need. Until now. yesterday I went to this location because it is closer to my apartment and I had a few things to take care of: receive rebate on buying a new battery/​bringing in the old one, bring in old oil from an oil change (I also hoped for a new oil container since the one I bought from them has always leaked all over the cement), and I needed to get some other things for an oil change on another car.
When I first came in, I brought the oil, which was dripping all over my leg, through the garbage bag I put it in. One employee took it from me and took care of it while I looked around. He apologized on his way to dispose of the oil saying it wasn’t my fault after I told him I bought it there and it has always leaked, however when he returned he said «well, it looks like we’re even»… he got oil on his pant leg and apparently that was my fault and I don’t deserve a working, non-​leaking oil container. I ended up having to buy a new one because when he tilted the container covered in oil, it didn’t leak. I felt like they were trying to imply that I was at fault and that I was lying about it leaking, not welcoming at all.
So I ask them to get the car battery from my car because it’s pretty heavy for me… we get inside and I ask about the rebate and first, they don’t know what I’m talking about. I explain I know an employee at a different location who told me about the rebate and I bought a new battery a month or two ago. I didn’t bring the receipt but I know that they can look up my transactions in their system because they always take my phone number and info. So all of a sudden they know what rebate I’m talking about and are looking for the battery I bought but for some reason they can’t find the transaction… so I’m at fault again. They didn’t try to help the situation in anyway which made me feel like they didn’t want to help me at all, I suggested another phone number, I suggested the employee forgot to take my number, etc.
Lastly, I needed specific advice on oil, which I won’t drag on… long story short they knew less than me about cars. I had to call a mechanic friend for advice… IN AN AUTO STORE! oil is basic training they should know. The employee who was helping me seemed semi-​new to the store and was attempting to get help from his coworker who completely ignored him and told him to «look it up». Out of the 5 – 6 people working at the time, not one could help me with my questions or with actual customer service.
The last straw was them talking about me and the oil I brought it while I was still in the store, following this conversation, they told me the employee who now wanted to go home for the day because of oil on his pant leg was «bent out of shape». The leak from the bag was not so drastic so he must have had an accident when he was trying to dispose of it. I have just never felt so unwelcome at any retail store, everything I went in there for had some sort of problem that they were unwilling or unable to help me with. I have worked in all sorts of retail and would have been fired for treating any customers this way. I will not be returning for any questions or help.

Very good prices, larger store.
Customer service: fine.
Tip: you can purchase your own catalytic converter and have a muffler shop weld it in and save hundreds of dollars.