RadioShack

Me: Hi, do you have a charger for a surface?
RS: «Um, like on the surface?»
Me: No, for my MSFT surface.
RS: I’m a little out of the loop, I don’t know what you are asking for.
Me: [Pulls out surface from purse] this.
RS: I don’t know, I don’t think so.
[Walks out shaking head]
Maybe you should get in the loop Radio Shack.
Until then, I’ll stick to Best Buy.

Arjun was helpful with my return, I can’t say the same for the manager of the store located on Soledad Canyon, not only he did not help but he locked the transaction and he claimed that he could not log in his system, which I found very odd… well at least I know which Radio Shack to go to …

Been to this store many times since I’ve lived in the area. Unfortunately, they didn’t have the cable i wanted… He said they normally have them, but not today. Let’s see if he orders them for stock. Besides cables, they have phones, batteries, toys, etc, etc.

This is one of the reasons that companies go out of business, they fundamentally sell you a company branded product (e.g. «radio shack» is literally printed on it) and then make it hard to return, really bad experience
In this case I had lost the packaging for a simple defective wire, the store absolutely refused to accept it. They directed me to their Customer Care, 3 people later and a lot of emails we are still waiting for the official verdict from a regional ops person… Waste of everyone’s time and energy
They deserve bankruptcy because they don’t learn from their mistakes. Hey The Shack, Go to Costco or Amazon and learn how to run a thriving business

Hard to stay in business when you don’t open for business. I was in a rush for a business related purchase and arrived at 10:05 and the store was still locked and dark. That is very unprofessional of whoever is running the store as well as highly irresponsible. I’ll conclude this review with a posting of the time they finally open…10:10. Way to go.

I came into Radio Shack looking for a specific type of battery. I’m sure I could’ve found the battery at a multitude of other places but I wanted to make sure it was the right one, or at least the right compatible one and I know the employees at Radio Shack are quite knowledgeable compared to the other stores I could’ve gone to. So while I rarely come to Radio Shack, I’m glad I did this time.
When I walked in, the employee, Brian, was helping another customer who was the only other person in there. No biggie, obviously, so I occupied myself browsing the batteries, trying to find the right one on my own. During the time I was waiting and Brian was helping the first customer, another customer strolled in and stood near the counter waiting for assistance. When Brian finished with the first guy, I turned to engage Brian but the second customer immediately started into his request for help. Fortunately, Brian deferred to me, stating, «I think he was here first,» which I was.
I must say that these days, this rarely happens, and it is one of my pet peevs. Most customer service people just troll along, oblivious to what’s going on around them and fail to do things the right way. In this instance, Brian did things the right way, so I have to tip my hat to him and say thanks Brian, that’s the way it should be. Not only did he do that right, he found me the right compatible battery. It’s too bad he told me Radio Shack is going bankrupt because he just earned them some more consistent business from me!

What is radio shack good for anymore? Haven’t thought about Radio Shack for anything in a long time, nor have I thought about going in there to buy anything. I walked into this one the other day because I had been looking for a camera and an iPad, and I was next door at Vons. So I thought, «hey! I’ll check Radio Shack out.» Well not only were they out of stock of EVERYTHING, but they didn’t even have displays. I asked the guy working there when they get new shipments in, he said «every day». Well apparently someone needs to do inventory! There was no one shopping in that store besides me and I never see ads, can’t imagine they’ve been so busy that they got cleaned out like that just because of the holiday season. I will never go to radio shack for anything, waste of time.

I went in looking to replace an item I bought at a different location. Sharlene/​Charlene greeted me with a good energy and provided top notch service. Unfortunately while they did not have the replacement part I was looking for, she was very helpful and looked up the next closest location that had the item I was looking for. Her great attitude and friendly demeanor made my typical, mediocre experience at RadioShack exceptional.
*Easy parking
*Same shopping center as VONS

I was just in another one of your stores. Two employees ignored me the entire 10 minutes I was in there. They were too busy stocking and laughing at the sports channel. Not one word was said to me and I was 5 feet from them.

Customer service is the worst here. I felt like nobody wanted to help me, then when I asked where something was the salesman just pointed in a certain direction. I asked a question if I needed a different solder for a gold played stereo plug and he told me I don’t know. He didn’t even try to ask his manager who was standing near him, but he sure did try to push the battery sales.
Weird feeling when I left, like I wasn’t wanted. No wonder they will be out of business soon.
Next time I will go to Rogers Systems.

5 stars great help!

I went to get an MP3 cable for my car.
In and out in less than two minutes. The staff was helpful and knowledgeable.
Thanks!