TranslogistiX LLC

Extremely disappointing service. I ordered furniture from wayfair and was excited to get an email a week before delivery with a delivery window and a promise of a phone call 30 minutes prior to delivery. I called the day before to confirm they had the right number to call me and all seemed great. As the other reviewers have mentioned, the delivery window came and went and no sign of them. Two hours after they were supposed to deliver I called and they informed me that the driver left the box out in the rain and confirmed that the driver did not call me to let me know they were coming and there was nothing they could do to help move a box over 100 pounds. Very unfortunate and bad business practice.

I too wish I could give 0 stars also. They were the hauler the sofa manufacturer we just bought from ultimately uses — there’s handoffs along the way. We paid extra to have the «white glove» service which meant that they would take it to the room we wanted. It was up 1 flight of stairs. I took down pictures and a mirror lining the stairs. The delivery people barely could lift the sofa onto the top step after shoving it through the front door. To the left of the first step is an almost floor to ceiling antique window. Yep — they put the couch through it. I heard the glass shatter and said to my husband «they went through the glass». They had stopped but my husband said to at least let them get it upstairs as they looked like they were having some trouble. When I confronted one of the delivery men about the window I got a «who me»? We noted the broken window issue on the receipt and had one of them initial it. I had to take a picture of the receipt since they don’t give you a copy. Company told me the man admitted he broke window and told me forward them the bill and they would pay. We ordered new glass, and forwarded the bill. Now the company says that the delivery people who are «independent contractors» who have insurance say they don’t know if they broke the window and they won’t pay us until they see proof that window was fixed (they actually want to come back to my house — REALLY??) and even then they may not pay us. How is any of this legal. Did I mention I have pictures of the broken window that I sent them also??? Know any free lawyers?

I wish I could give no stars. After buying furniture online from Costco, unfortunately this was the company the manufacture decided to use for delivery and assembly.
The first interaction we had with them was a lady who called to setup the delivery. She never identified herself or who she worked for, and she was very rude and short.
After the 4 hour delivery block came and went we heard nothing. We had to reach out to them which wasn’t easy since the first caller never gave us any contact info. Also she didn’t inform us that the company is closed on Saturdays which was when our delivery was supposed to happen.
When we eventually got through to an after hours number the person again didn’t identify themself or the company. Answered the phone «Hello». They then proceeded to tell us that the delivery was going to be 1 – 1.5 hrs late, no apology not even an «oh someone should have called you».
I had been sitting in my house 20ft from the front door for 7 hours now. I finally hear a truck pull onto my street, when I look outside it appears they are trying to position the truck to make the delivery. After about ten minutes I get suspicious that there was no knock at the door. I look outside to see the truck backing down the street. After noticing a missed call my girlfriend calls the number back and someone on the truck picks up. Just to clarify the truck is not yet even out of the neighborhood. The person then lies to her and tells her that multiple people knocked on the door and no one answered. He then says they can’t/won’t come back and that we will have to reschedule delivery.
This is the most unprofessional company I have ever dealt with. We called Costco and made sure that they remove our furniture from this company’s possession and secure delivery by someone else. I just hope Costco makes sure they never associate themselves with this company again.