McDonald’s

My total was $ 7.29. I paid with a twenty and I was given $ 12 back. When I asked about my change, I was told they have no change. WTF?

We came here at 10:30 on the nose wanting a biscuit. The employees were super nice and accommodated us at the last minute. We were prepared to be told no, but they made it happen. We also ended up being those annoying people who have to go back to the counter twenty times for stuff and they never got annoyed or rude.
Southern hospitality at its finest!

They are not truly 24 hours. I went at 4:00 and they told me they were closed. I went again and ordered chicken nuggets and they were cold and hard. I went at 12am and they told me they don’t make a large portion of the menu after 12 and they didn’t change their menu signs. Worst McDonald’s I have ever been to. Go to another location. This place is the worst.

Slow, slow, slow! When «fast» us in the description of your business, slow is nothing less than mission failure! Now, I used the drive through and the speaker was down, but it still shouldn’t have taken as long as it did. On the plus side, the food was good n’ the staff seemed friendly.

STAY AWAY from this McDonald’s, i wouldn’t trust any food that came from this particular McDonald’s and here’s why: I used to live only a couple blocks from this particular McDonald’s and would stop by the early morning between 4−6am, this is supposed to be a 24 hour store yet the employees would often CLOSE THE STORE whenever they wanted and claim they were doing a shift change, every time I would inquire as to how long it would take before I can place an order they would speak to me with an insulting and degrading tone, the lady on the intercom accidentally left the intercom on once and I heard her saying in the background to the shift manager: «is he still f*cking waiting?, why the f*ck don’t he just leave we are not going to sell him anything until we want to open.». On the rare occasion I could actually place an order the lady on the intercom would always be extremely combative with me and never once got my order right the first time, and when I patiently tried to correct the order with her to make sure I got the right food she would get extremely emotionally volatile with me. I even called over a shift manager one time to ask them why they we claiming to be closed and wouldn’t serve me food and videotaped it with my cell phone when the shift manager told me with and emotionally charged attitude that they didn’t have to be open if they didn’t want to and they didn’t have to serve me anything, and brought it to the attention of McDonald’s corporate they did nothing, this is why McDonald’s has such absolutely horrendous customer service issues. This place should be avoided completely, I wouldn’t trust any food that came from this restaurant with the attitude that I’ve encountered on multiple occasions from different employees, including shift managers, at this location.

It’s not their fault, but for two «value» meals, one could just as easily go to a sitdown restaurant. That’s not a valid complaint really because of the convenience that is offered by the fact that their establishment is open 24 hours. I accept the same markup when going to a convenience store vs a grocery store. I’ve never worked in food service, but I work in retail. I understand that customers can be stressful, annoying, rude, and disrespectful. I also understand the power of exceptional customer service and a smile (even when it’s fake), it’s effect on customer disposition and influence on return customers. McDonald’s, like Wal-​Mart, runs no risk of having a high enough percentage of customers not return to affect profit margins negatively. That said, I ask them to imagine having the reputation of having the «good» or «best» McDonalds in the area vs being a mediocre late night option that inspires guilt and shame. If the local franchises were to strive for that, the result would be beneficial for the customer as well as the owners, and to a degree, everyone else who works there. I just don’t see that. I understand that this is a minor issue in the grand scheme of things, but it’s what’s in the way of most businesses from achieving high net promoter scores and a true result of «Highly Satisfied».