A & W Restaurant

Place was busy at 2 pm on a Sunday. The lady who took our order wouldn’t even look at us, she just repeated our order while staring somewhere in the far distance. The few empty seats were not bussed so we had to eat at a dirty table. The fountain pop machine was all foam. How can an A&W run out of root beer? I don’t think I have ever seen a dirtier fast food restaurant in my life. The food was decent though. Probably one of the worst dining experience ever. This place is in desperate need of new management.

Got the chicken fingers, and they were so rubbery and un-​crunchy, I believe they were microwaved.
The root beer was out in both of the fountains. Told 3 workers, none of whom could give a shit.
The place was filthy.
Not sure why I even ordered anything here, but never again.

Pretty bad food and service. The person at the register was rude and didn’t really care or seem to want to be there. The food was a little peek cry for what you get. I got chicken and it was horrible. Will most likely never done back here again.

Food is standard for A&W, but we were here at 1pm on a Saturday and there was a line almost out the door because they only had 1 employee running the registers. Call offs are common in these environments. Maybe if employees were paid as hard as they worked, there wouldn’t be so many call-​offs.

This is my first time here. Food was good, I just wish that the fries were hot instead of slightly cold. But its not the end of of the world. Staff was extremely helpful. To the young lady that just helped me (4:31pm 8÷21÷15), Thank you. You were so sweet.

What moves slower than snails?
The employees on a Sunday at the A&W in Woodfield mall!!!
There is no such thing as multi tasking with these unmotivated employees. Really, have 2 of 3 visible employees stand there doing nothing other than wait for food to come from the back? One of these could at least bus the dining area. I do hope that Schaumburg’s health department makes a visit soon. Not singling out one of them. This is all of them! Not one employee has smiled. I would leave names, however only one has a name tag and I cannot read her name. One cashier, line half way to the door at 2pm. Not a single smile. The cashier appears to have prison tattoos which is okay, but cover them up. I had thought this was a family establishment. I have now hit the 10 minute mark waiting for a single root beer float, after waiting almost 15 min in line. My child wanted lunch here with a float, but I had to say no, because I was afraid of how long I would have to wait for them to actually make food, as opposed to pouring root beer and ice cream in a cup. Also, I am not really keen on the lack of cleanliness here. If so bad for the customer view, I do not want to know what it looks like in the food prep area outside of customers view.
Almost forgot to mention how the actual root beer float was! The float was good and creamy. There are however other places I can go for a good float.

I am in the Woodfield area periodically due to work meetings, and for some reason I gravitate to the A & W for a quick lunch. To be honest, the root beer used to come out of a giant barrel here and it was sweet and delish. The burgers and fries were almost an afterthought because the root beer was so good. Nowadays you still get a heavy frosted glass mug for your root beer, but now the root beer comes out of a typical pop dispenser machine. The root beer is still good, but not great. So is the food any better? Meh — not really. The burgers, the coney dog, the onion rings are all so so, but the cheese curds are not too bad. I wonder if I will be back for another swig of the root beer in the frosted glass mug…

Love A&W. This location is SO dirty. Being it’s 4pm on a Friday, very slow, very dirty. Ordered a #8 combo. That’s a coney dog w fries. Got the cheese, coney dog, no onions. 5 workers in the back and can’t get it correct. Needs to be clean. I suggested a mop by the soda area and he said a mop would be there later. There were 5 people standing around or screwing around. What’s rush hour to be like? The dog, corrected w no cheese was good. Service was 1 star. And where’s the Cream Soda? None to be found. Clean it up Woodfield. I hope new Mgt will come with the renovations, just saying.

This is my first visit back in awhile
I usually love this place however it has changed!
For one thing their prices are outrageous ! Service was terrible I used to be a high fan but not anymore come on A&W get in the program and improve your service otherwise you won’t survive

Holy hell the service here is slow. It’s root beer and ice cream, hold the rocket science. Ice Cream takes forever!

Very dirty and disorganized. Staff is very unprofessional. They are distracted, frequently get orders wrong, can’t keep something as simple as an ice cream machine running, and don’t seem to care about their frequent errors. It appeared to me that the staff are a bunch of family members running a restaurant in a very complacent manner. I used to allow my kids to drag me in there for the root beer, but no more. The root beer may be good, but nowhere near worth having to endure the rest of the disappointing experience. A place run this loosely should not be in Woodfield.

Dirty! Horrible service! Burnt bacon! Unsweetened root beer! Everything was horrible and there were 3 employees working while there were only maybe 7 guests in the whole restaurant. The only employee working was some Hispanic guy while the other 2 employees were eating, texting, and scratching their acne filled face. Super gross! And rude!

Slowest service I’ve ever experienced in my life. Took more than 20 minutes to serve a small order of cheese curds.

Yeah it’s just typical fast food, but it’s nice comfort food while you’re in Woodfield, and don’t want to spend it on either McD’s lunch/​dinner (bleh), or a pricier sit down restaurant in the mall. Nothing against Red Robin since it has its place. And hey, sometimes you don’t want to spend that much money for a meal, you know?
I also miss the tap they used to have inside here for the root beer, but maybe this place keeps their soda taps clean unlike some fast food places, since the root beer still tasted decent. Employees are your usual teens, but unlike a lot of fast food places where they might have a subtle and gruff attitude underneath the surface, they actually were genuinely friendly. Fries were also fine too, though part of me wished after skimming the Unilocal reviews with the app while I ate, that I kinda wish I’d ordered the cheese curds. What can you do, though.
Food doesn’t quite push this to 4 stars, but it rates as a 3.5 in my book.

P.U.
That’s right, I said P.U.
I needed to take care of some business at the mall, and I needed something to eat. I didn’t want the same old McDonalds, and my pockets were too meager for Red Robin. So I decided to go to A&W for a snack. I immediately noticed how empty the restaurant is. Even for a Tuesday afternoon. And the floors were sticky. But I decided to stick with it because I was hungry, and a root beer didn’t sound like a bad idea. I ordered the 8 count corn dog nuggets (the pillar of health food) and a regular root beer. The cashier was friendly enough. I helped myself to the root beer and got myself a table. When my order was called, I got up to get my food, only to turn around and see another employee take my root beer away as he was cleaning. I say, «Excuse me, I was still sitting there.» He gives me a sneer, simply says «Oh,» and puts my glass back. I guess saying, «I’m sorry» would have been too much strain.
The food is exactly as I expected: mediocre. The root beer is delicious, which I why my ** rating is fair. The condiment station was a mess: no ketchup, mustard with a crusty spout, spills of beverages everywhere. I immediately thanked myself for not springing for a full meal.
Maybe I’ll come back for a root beer float, but for the food? No.
P.U.

Red Robin had a 30 minute wait, so we decided to brave it at the mall location of A&W. The wait probably would’ve been a better idea. The food was fine but the problem was the cashier. The whole time we were ordering, he was talking with his friends that were in the restaurant. From what I understood, it was possible that they may have received a free burger. I’m not upset about that, I’m sure what he did was honest. ;) Anyway, our order was completely wrong. For 4 of us, one drink was ordered and it was the wrong drink! Also the frosted mugs were not frosted and it looks as if the mugs have seen better days, so I opted for a to go cup.
The restaurant was clean, but messy. Not dirt that I could see, but lots of garbage on the floor. As we were leaving though, someone started mopping so that helps, I guess.
If I’m at the mall again, I would pick anything else besides this A&W.

The food here has always been terrible. There was only one reason that I felt compelled to come here every time I was at the mall… the original A&W draft root beer served in a frosty mug.
I would endure mediocre hot dogs and fries as long as I could wash it down with as much root beer as I could drink.
Unfortunately on my latest visit I was stunned to see that they had removed my beloved taps. Instead the A&W root beer had been moved to the soda fountain machine. I tried it anyway. At least they still had the mugs. I hate drinking out of those disposable cups that fast food places usually use.
The root beer was not the same. I will not be back.
I will miss you A&W.

I really don’t eat fast food very often, but I needed something quick in the mall, so my friend and I decided to go here. The first thing I noticed was the floors — so sticky! Ew. Then the staff was super disorganized and unfriendly. I was waiting in line waiting for the server to tell me she was ready to take my order… but she just stood there staring off. Then my order was apparently called but taken, and the person I talked to was obviously bent out of shape about something because she had an attitude! Very unprofessional. And after all that the food wasn’t anything to brag about. Meh. Not sure if I would do that again!

The best thing about A&W — the ice cold root beer in their frozen mugs. Yum!!! You can get diet, too. It’s hard to find an A&W in the Chicagoland area so it’s pretty cool to have one right in Woodfield Mall. A&E has been around nearly a hundred years (of course not at this location) and have always been known for their consistent food & drinks.
Where else in the area can you get deep fried cheese curds and an amazing root beer float? Corn dog nuggets, Coney dogs, chili cheese fries, they have a lot of unique choices outside of the usual hot dog & fries. Prices aren’t as cheap as other fast food chains but the food is slightly better and in my mind, the price is justified.

Best place for root beer. Period. Take it off tap. Floats are great too. But you must try the root beer.
I usually get corn dog nuggets and fries. I’ve always loved corn dogs, so I“m happy to take these with the honey mustard sauce. Sweet and savory. Mmm. N I’d also recommend cheese with the fries.