JCPenney

What a dump this place is. Clerks are curt and indifferent. We only came here to buy a Secret Santa present for a little girl off the giving tree at work. She wants something from this place. I think we were the only people shopping here while the rest of the stores in the mall were packed. They had no boxes for gifts despite being in full Xmas season. They told us it was a corporate decision. WTF does that mean? What dept store does that? They must be bankrupt which they deserve I guess. I cant believe they stay open. Sears looks like Nordstroms next to Penneys.

Nightmare to get pictures done here. Had to wait an hour after our scheduled appointment to get pictures. Kids are patient enough to wait an hour. Something always goes wrong here. Batteries die in the camera without backups available or their ‘system’ goes down and they have to call corporate. Pass.

My credit card number was stolen Monday at the salon checkout at Woodfield Mall in Schaumburg, IL and fraudulently used later that evening at other stores in the mall. The store supervisor and corporate customer service representative have acted unconcerned with no follow through on looking into this further. Has this happened to anyone else? It would be really easy to see who used the number at the other shops.
This would be one star for how unresponsive the staff has been, but it gets a second star because I like my haircut I received. Too bad I can’t trust the shop to go back!

I walked in this entrance of the mall & walked to the bathroom. The bathroom here looked like people were playing dodge ball with an unlimited supply of poop. There was not only poop all over the toilets but there was poop all over the stall. At one point I really thought some one was trying to draw hieroglyphics with their own fecal matter.
After what I saw I wanted to get out of this store as quick as possible. As I wondered through the store I realized a lot of their stuff here was kind of cheap. It reminded me of Woodfield malls version of Wal-​Mart.
I’m not sure what brands they carry here that are exclusive besides Van Husen the clothing which I see commercials for all the time but besides that I’m not sure of anything else. The prices here are significantly lower than Macy’s & Nordstrom’s but the brand names are less also.
Overall the bathroom was filthy & the selection wasn’t that good. I probably would go to another store if I was at this mall again.

I got my eyebrows waxed got home and saw they didn’t look alike. One arched, one not. Plus a few patches underneath the brows which should have been waxed. I won’t go back. And I dislike the levels of expertise they have. You should count on having a great stylist every time you go. I mean if you pay for the lowest tier does that mean you can’t expect much?

This review is for the jewelry department only. My boyfriend and I buy a lot of jewelry from this place. And every time we purchase the care plan, and every time we have had an issue. What they do not tell you is if you purchase something that is on sale or on clearance, they will NEVER fix the item for you, they will just give you the money for the item minus the care plan!
The first time was for a watch, just the top to be replaced, and the lab said «buy out». Then on another watch there was just a loose pin, probably something that I or a friend could’ve fixed, and again the lab said «buy out». This time we brought an earring with the gemstone that needed to be set in since it fell out. Even with the stone, the lab said «buy out»!!! Really?! What is the point of buying the care plan if they refuse to fix anything? The staff finally said that since we bought the items on clearance or on sale, it would be less expensive if they give us our money back instead of fixing the item.
This place is horrible to buy any type of jewlery. NEVER buy the care plan, NEVER!

Pretty good place to go shops. Getting around the place is pretty confusing but otherwise its fine. They didnt have some of the sizes I needed, so had to order online to get them and looks like I need to go pick it up later. But I would have liked to see more options for guys, which wasn’t there.

My biggest qualm about JC Penneys is when you need help and locate an associate, they always seem to say «this isn’t my department.» Which leads me to wonder, what they’re doing hanging out in the department if that’s not where they work? I don’t shop here anymore because that annoys the crap out of me, but also because they don’t have anything that I can’t get elsewhere. I’d much rather spend a little more and shop at Nordstrom, because there no matter what department an employee works in, they’re always great about helping you get what you need– or helping you find someone who can help.

I visited here to do some Christmas shopping before the holiday. JCP has a good selection and they carry good quality items. The regular prices can be a bit high but they have sales all.the.time. Don’t buy items on regular price here, just come back in a week and it will probably be on sale.
I visited on a Monday evening so thankfully the store was not too busy. The checkout line was short and another associate opened up a register while I was waiting so I did not have to wait long.
Check the website for coupons!

I was shopping at this store and my daughter threw up. We asked for a large plastic bag so we could put her dirty clothes in it. The cashier told us we’d have to buy something first. My daughter is sick and they want me to make a purchase first. I grab a thing of nuts by the register (since all of things we were getting were by my husband and other kids) and the cashier tells me I’ll only get a very small bag. This was absurd. She even called a manager and they said no. We put over $ 200 of stuff back and left.

WOW! I have to disagree with the previous reviews. I was shopping on 8÷5÷13 at 5:00pm and I was disappointed in tthe lack of stock in the home goods section (was shopping for lamps and accent rugs) and clerks to assist me. I didn’t seem too busy in the store at all, but, when I wanted to purchase a rug, I couldn’t find a check-​out counter that didn’t have a long line! There was only one clerk at the check-​out counter! I left without purchasing the rug. I will order it on-​line.
Seems that J C Penney’s customer service is going down hill. I used to shop at this location all the time.
I will not return.

Wow! What a great turn-​around! I haven’t shopped at Penney’s for ages and ages. Happened to stop in looking for a special outfit for my daughter — was I surprised! I found super cute clothing for my daughter and for myself.
I love the new JCP! Keep it up!

Only regarding the: all-​new, redesigned home department
I never go in JCPennys. I am a Nordstrom shopper when it comes to clothing. However the home department here looked very inviting. I have not been in any of their home departments for awhile so I am not sure when this one was remodelled but I know it is a lot different looking than when I used to go to JCP as a kid. The department was spacious, modern, well-​lit, and arranged in nice sections. There were demonstrations in progress and many people to ask questions of if you needed help with a product. We were greeted by two separate workers who were very passionate about their new department. The experience was actually rather inviting and might make me look up one of these new departments compared to shopping in a cramped Sur la Table store.
Connected to a nice mall as well.

I can’t believe I have NEVER reviewed this location… def one of the biggest and best around the Northwest Suburbs.
Love how sleek the new JCP looks, little more modern/​contemporary without going overboard and its always super clean here. Since their new prices, I think I save even more now when I shop there — I mean a $ 5 fedora? Yes please!
Staff has always been nice and helpful, never had a problem returning anything – though I know I have waited plenty long in lines, but that doesn’t bother me too much.
It’s also one of the best places to park in Woodfield :)

This JCPenney’s is huge! With 2 floors of goodies, you’re bound to find something. I wasn’t sure if I would like their new pricing, but it’s not bad at all! They have tons of shoes, dresses, work clothes, casual clothes, home goods, you name it! All at decent prices. The staff is very helpful and friendly, but not pushy. I spent a decent amount of money here, but walked away with a lot of stuff!

Store Review:
New and improved! I was surprised to visit the new JCP design with a classier layout and brighter more modern appearance. The prices without .xx was a nice change as well. Unfortunately the product line has not changed at all. I still am unable to find anything to buy at JcP. The quality of the clothes is on par with Kmart. Not too many name brand apparel here, but if you are on a budget JcP maybe the way to go.
Pros– cheaper prices with everday sale price, improved layout
Cons– Not name brand
Hidden deals– None, everyday savings now without the need for weekend coupons or early bird specials

Ugh. JCPenney has recently switched their structure as far as pricing so time will tell if that was a good decision. The store as a whole is busier than it used to be but with the lower price point who knows if that prove to be profitable.
I don’t usually shop around in here, but I will buy things online & have them shipped here for the free shipping option. You pick up online orders in the catalog section. When I went this week to pick up two pairs of boots, they could only find one. I ended up spending my entire lunch hour as the lady working the desk tried to figure out what to do. She mentioned she might have seen it in the back under another number — but then didn’t bother looking. She finally refunded my second pair of boots which was disappointing but I was pretty over everything at that point and needed to get back to work.
I got a call two days later that they found my boots and I could come back to purchase them. No thanks.
I’m not sure I will continue this strategy of getting items shipped to the store if it’s going to cost me an hour of my day to pick things up. I’ve done it in the past and it only took 5 minutes. Wah wah wah.

I’ll give it one thing… it’s my very favorite place to park!!! :)
The prices are usually good, and I have a dad who is Big and Tall, and they have an ample selection! So that’s a bonus over Kohl’s selection right there.
However, to the lady who took 20 minutes just to take my return on ONE DRESS (she ran out of money and had to make a money run… only realizing this AFTER she had done the entire transaction and therefore I couldn’t go to someone else) all of this happening only AFTER hearing her complain that she’s the only person who had to work the day after New Year’s…blah blah, gas stations are closed, blah blah, the bank is closed, blah blah, I don’t want to be working.
Thanks for the info… can I just have my money back?

JCP doesn’t get enough credit. They are a lot like Kohl’s but you can sign up to get their texts with special discounts and coupons you can use at the register.
You can pick up luggage for your next trip, small appliances for your kitchen, gifts for your next birthday party, bedding, pillows and my favorite– clothes and shoes. They cater to all sizes and their CSRs are pretty helpful.
The store is well organized (with the exception of the clearance sections on occasion), and it’s clean which is something I always look at when in any business.
Love JCP!

In what world can a JC Penney store actually feel upscale? In the Wonderful World of Woodfield!!!
This store has been here since I can remember. Really, I am not joking. For all the time I have been alive I can remember shopping here. I hadn’t been in a long, long, long time due to the fact that, well, I moved away. However when in town I still shop at Woodfield and needed a few random items.
Where else to get them but here? Yes, JCP always has great sales, you can count on them for good prices, in any of their stores. The difference between this one and the crappy JCP in International Mall is just that. Management here knows what is expected and delivers. Its clean, its organized, its huge and the service is great.