Avis Rent A Car

I rented from this location for a 12 days rental. When my husband picked up the car, the one we reserved was not available. So he was offered a similar car for the same price or a step up for $ 3 more a day.
He didn’t know which car to get, so the lady behind the counter said, «Get the upgrade, it comes with Sirius radio». Based on this information, my husband rented the upgrade, and one day into our trip the Sirius radio did not work anymore. My husband called the location and asked what had happened, they proceeded to tell him that the Sirius wasn’t actually guaranteed, and that Sirius could turn it off whenever they wanted because Avis does not pay for Sirius. When my husband went to return the car, he asked if he could receive a discount for the extra $ 3 he had paid a day for the upgrade based on the information provided when he picked up the car. There was another person behind the counter that stated, «no, the other lady must not have known».
In addition, my husband rented the car on his Amex. When he went to pay the final amount, he wanted to pay in cash. (We don’t like to use credit if we don’t need to.) Keep in mind, I had previously called the location to ask if cash was an acceptable form of payment, and they had said of course. They looked at him strangely and said, «I don’t think so, I don’t know how to take a cash payment.» My husband basically lost it then, and told them, he really didn’t care if they knew how to use their register/​computer, he was paying in cash and that was it. The woman behind the counter finally agreed to take the cash.
I have to say, the car was nice and performed well. However it was not vacuumed out before we rented and there was a ton of small garbage in it. We also found empty candy wrappers, bottles and sunglasses in the car.
Honestly, with so many choices in the Schaumburg area to rent cars… this will be my last time using this location.

These guys were great. I rented a car in another state to drop off here, and they handled my return efficiently. I was supposed to bring it back at noon, however, they only had someone available for the courtesy drop-​off until 11am, so I just hustled a bit and came then. The guy at the desk wasn’t the friendliest person in the world (don’t test your small-​talk skills on him), but I’m just happy to have gotten everything taken care of quickly and painlessly.
*NOTE: If returning, park your car in one of the marked spots, follow the directions on the sign, and then walk into the hotel. Avis has their desk in the main lobby.*

A friend and I rented a car for two weeks for a nationwide road trip. This Avis was nearly half the price of the airport. They had precious few vehicle options when we arrived, and we chose a Chevy Malibu (nicknamed Stacy) that we grew to love over the course of our trip.
The desk in the hotel is staffed only by one person at a time, and both ladies we encountered were very friendly. 2 weeks of rental for two drivers was about $ 600, and we had unlimited mileage and were able to take it to all states. We’re very happy with our experience here.

Overcharged 1 day. Messed up billing.
Told me they registered my charges with my United mileage plus member reaward, but it didn’t happen. When I called the tool free custoemr service #, the rep didn’t help at all. Sent e-​mail to Avis custoemr service, they never responded.
A total rip-​off and disappointment!
DON’T USE THEM!