Enterprise Rent-A-Car

The only thing that is saving this review from being one star is the regional manager that contacted me after making a complaint.
This was BY FAR the worst customer service I have ever experienced anywhere. I had a 12 pm pickup, and we arrived 5 minutes late. By that time the woman (who shall remain nameless… you’re welcome) had already locked up and was ready to head out. She asked if she could help me and I said I had a 12 pm pickup. She then said, very rudely, «Thanks for being late!» and complained that she was now going to be late to a wedding and that this was going to take 20 minutes to process. She slammed my credit card and ID down on the counter, and overall made a very easy situation awkward and uncomfortable. I said nothing, since I really had nothing nicer to say.
I complained to corporate later. They did tell me that I should have received a call if they thought I was a no-​show or late, and that they should stay until 15 minutes after. they also agreed that this was not professional and I shouldn’t have been treated in that manner. I did receive a discount by request, and my check-​out went much smoother. I understand they talked to the woman and that she owned up to the situation, but I did not deserve that treatment. If I had acted like that, I would have been fired.
The car itself was fine, nothing I would buy myself but ok to get from A to B.
Needless to say, I’m not entirely sold on Enterprise, and I still would not come back to this location,

Had a GREAT experience at this Enterprise and would definitely recommend it to anyone who needs to rent a car in the area.
I had forgotten to call to ask to be picked up from my hotel until 20 minutes before I was supposed to be at the shop, but it was absolutely no problem — the people on the phone were very friendly, gave me a time the person would be by to pick me up, and didn’t make me feel like I was bothering them at all with this last minute switch. The driver was a very nice man who was from the area, gave me advice about where to go, and definitely knew what he was doing and where he was going.
The woman behind the counter recognized I was in a hurry without me telling her and was quick to get me my car and on my way without making me feel rushed. When I returned the car later, she was again very friendly, gave the car a quick check, and i was on my way.
Great staff at this location, I would recommend it to anyone in the area who is renting a car.

I would consider myself a regular renter at Enterprise of Rolling Meadows, but unfortunately, after my last experience, I will not be returning. There’s a new staff and it’s not looking good. Where did Scott and Matt go? This location is now at a loss.
Let the venting begin. You have been warned and may stop reading now if you so choose…
I made my appointment a week in advance with the new girl at this location because I had an important interview the following Saturday and needed to drive out of town for work afterwards. I set up my appointment for 10:45 am, since I had my interview set up for noon, and Enterprise closes at noon on Saturdays anyways.
When the day arrived for me to get my car, I made sure to call about 20 minutes prior to confirm someone would be coming to pick me up for my 10:45 am appointment. The same girl assured me that they would be on there way to get me in about 20 minutes. Well, after about 45 – 50 minutes I decided to call back to double check they haven’t forgot about me. She assured me that they were on they way. Finally, the driver (whom usually picks me up and is all good in my book because I know this situation is not his fault) shows up at 11:35. We’re cutting it close now, when I had thought I made my appointment early enough to not have to be in a time crunch.
When we pulled in the lot, I’m surprised by how few cars are in the lot. The driver and I are confused on which car would be for me. I walk in and am greeted by a vermin of some sort at the door. I quickly notice this vermin is a purse dog that the girl working apparently thought was cute to have running around while she worked. Now I love animals, but when I’m being picked up an hour late for my appointment and seeing a dog may be the distraction, it’s kind of annoying. Plus, what’s the deal with miniature dogs anyway? Why not buy a cat? Or a hamster?
At this time, the only car available (a Dodge Challenger — Yuck) was taken to be cleaned for me, since it was returned shortly before. So now, not only were they late, but they had no car ready for me an hour AFTER my set appointment.
Once the car that I’d rather not take, but don’t have any other options is cleaned, we quickly walk around the car, and she casually mentions scratches she knows about. When she hands me off he clipboard to sign, she yells over to the driver that she needs him to go pick someone up she has forgotten about, mind you were a few minutes to close now. She most likely forgot about me, too, while playing with her toy dog. In an aggravated hurry, I bite my tongue and I sign the paper so I can be on my way.
This car was by far the most uncomfortable car I had ever driven. When going on a 30 hour round trip road trip, I do not recommend taking a Dodge Challenger. Your rental agency should take in to account the long distance driver is going to prefer a car better on gas and comfort.
When I returned the car, thankfully there was no dog to greet me. But, the dog owner was there to kindly point out that there was a scuff below the bumper, claiming I returned the car in a different condition. Now, I’m kicking myself for just wanting to leave rather than making sure both I and the girl working carefully looked at car, especially since it had just been returned when I picked it up! I know for a fact the scuff was not from me. So now I have a charge, that thankfully my credit card company will help pay, but I probably could of avoided the whole situation if I had gone elsewhere.