Enterprise Rent-A-Car

1 day later: I was contacted by the corporate office. They are not holding me responsible for the damage. I will just make sure next time to only deal with Enterprise and not leave the car with the dealership.
Original complaint: The car I rented was damaged after I returned it to a car dealership, as was suggested to me. Enterprise is blaming me for the damage to the car after it was out of my possession. I will never rent from them again!

My wife and I have been renting cars from the Arlington Heights location at 215 S Arlington Heights Road for many months. The service there has always been very helpful and polite. Colin, in particular, has been stellar! We appreciate the professional and courteous service we receive. The cars are always in great condition. We highly recommend this location!

I normally rent from two Enterprise locations, this one in Arlington Heights, IL and one in Carmel, IN. I’ve rented approx. 25 times in the past 12 months. Both locations have great and friendly staff, they always have done a great job for me, that is why I have only rented from Enterprise in the past year.

The Arlington Heights location has always provided very good customer service.
I usually rent from this location when I’m in the Chicago area. They have better specials and service than the airport and much better service. The staff are always accommodating and helpful. On my last rental (from another location in the far west burbs which was horrible), this location saved me — literally, replacing an unsafe vehicle with an upgraded vehicle, easily and cheerfully.

I’ve rented at quite a few Enterprise locations and this operation continued the superior customer service that I’ve grown accustomed to with Enterprise. Colin, Luis, and Deanna we’re prompt and amazing with getting me in and out the door and even let me choose any car on the lot. Amazing staff and service. Definitely recommend this location.

Great job by a great group. We have used this Enterprise office regularly for over 20 years at least; since they were located on Palatine Road (many times when our car was at Roto for service) and they have always been great. The current manager, Collin, follows this tradition of excellent results.
Last weekend when we needed a car with a bit extra room and flexible return location, Collin and crew were able to «stretch» an intermediate to fit our need and accommodated our return location. He showed concern for our situation and graciously gave us the result we needed in a very professional way. While one review was concerned about dealing with new college graduates, we have found them professional, consistently accommodating and understanding.
Again, this follows years of excellent service on other rentals under previous managers such as Emily. From our experience, they truly are and always have been, there to help the customer and make you feel they truly care. You are not just an impersonal body that has to be dealt wit.h. They are a great comm resource that are great to have around, use them.

I have to say I had a wonderful experience. I realized on a Saturday morning I needed to get a rental car because I was getting car repairs done and I was going to be out of a car for at least 4 days. I went online, found the location closest to the station I was getting my repairs, reserved a car (mind you I only gave 4 hours notice) and went to pick up my car. They were quite busy however, Emily took care of me and my son and we were on our way. The car was really clean and nice and returned the car 4 days later with no problems and no hassle. I was even asked by the young man behind the counter if I needed a ride to get my car! I can say it was quite pleasurable working with this location. I will for sure recommend this location and would rent again in the future.

To start off — enterprise is a fresh out of college hellish job that pays very little. Regardless of that they could try a little harder.
Here are the tips for dealing with this location. 1. Be specific 2. Think low budget, they don’t have the customer service skills because they are young and there is no management to teach them 3. If all else fails don’t give up on this location because of a person — turnover is extremely high. 4. When in doubt call their corporate office 5. Remember that job you got fresh out of college this is that job– be patient, they are learning

Someone rear-​ended me a month ago and I had to take my car in to be repaired. My insurance company went through Enterprise to get me a rental car during this time.
From the moment I started with Enterprise, the staff was nothing but pleasant and helpful. The people on the phone were able to set up a reservation and find me a nice car that fit into the allotment I had from my insurance company.
The day of my reservation, Julie came to pick me up at my dealership’s body shop and brought me to Enterprise to pick up my car. The ride was pleasant, and Julie asked me about my day, etc. When we got to Enterprise, it was fast, easy, and the car she gave me was beautiful. Julie went over everything I needed to know thoroughly and I could tell they weren’t trying to scam me for extra money.
After my car was done four days later, I dropped the car off at Enterprise and they drove me back to my dealership. Again — very pleasant people to talk with. You can tell the company takes pride in hiring good people to work there.
I would recommend Enterprise to anybody! Especially the location on Arlington Heights Rd. They are all wonderful people!

I can usually keep cool in stressful situations, but this had me about ready to pull my hair out. We got everything fixed in the end by the man who was working there that day, but the disorganization that was caused by the original people we spoke with here was ridiculous and completely avoidable.
We needed two 15-​person passenger vans for Ragnar Relay 2012 up to Madison, WI and back. Both our team leader, Mary T, and our teammate who made the final reservation called this location multiple times before the day of our trip to make sure everything was figured out and in order. Our understanding (and them confirming) was that we would have two vans with multiple registered, possible drivers and our teammate, my boyfriend and myself could come pick them up and simply provide our IDs and photocopies of the other teammates’ IDs.
The first problem was that they questioned the photocopies and said we needed four separate IDs (they found a way to fix that). The second problem was that we were not informed that we could not use debit cards to secure the rental. It had to be a credit card. My debit card is a Visa check card that works as a credit card and is also linked to my checking account. They would not accept that and had not mentioned only credit cards would work, so we had to charge both vans on our teammate’s card (which caused another problem to arise that they had to fix). We were also informed on the spot that we’d have to pay an additional driver fee for each person we registered (another fact that hadn’t been brought up previously, but they found a way around). And finally, they are closed Sundays, so you’ll have to rush your rental back on Saturday or pay for another day by returning Sunday (dropping off keys in the drop box) or waiting until Monday.
Something that should have been a quick in-​and-​out rental pick-​up ended up taking about an hour. I’m very grateful to the man who was registering us, because he did his best to help us out. It was just unfortunate that we had to deal with all of this at the beginning of what should have been a very enjoyable experience. I hope whoever answers the questions for people calling in to rent will be more forthcoming with what the entire process entails. I normally love Enterprise, so I will probably use them again. I’ll just be more cautious in the future.