Express

I usually love express. My complaint is with this store. They did not give me the discount that was clearly mentioned on their whole store and even on their website. They rudely said that that the buy one het 50% off on pants does not apply to the columnist ankle pants. My friends bought it and i got it from another store. I wish i had the names of those three people who were so rude. One of them was on the counter. I go there often. Will never shop from them again.

Having worked at an Express store, (more than 12 years ago) you will rarely find me doing anything, even remotely resembling shopping, on a weekend.
If you review my check-​ins leading up to this review, you’ll likely conclude that I was, in fact, on a mission for pants. Specifically, pants long enough to cover all of my legs, while navigating around my ever growing, muscular booty and thighs. Express has long been my haven for such a query… But they’re no longer stocking long lengths at all their stores. They offer to order them. From the internets. And even offer free shipping.
Those fragmented sentences above were separated, out loud, in my mind, by such explicatives as «shit» and «FMLL» (f my long legs) seeing as my flight is in two days.
I parked somewhere in west Schaumburg, and trudged up the sloped parking lot, barely escaping a plethora of women drivers, who, without my catlike reflexes, would have run me over flat. I navigated around rowdy, unkempt children, only to be halted by cell phone chatting mall patrons as they shouted into their iPhones. I must have sprinted into the store, and centered myself in front of the giant wall of stacked slacks.
My eyes scanned the numbers and letters… Long for the elusive «L». Up and down, twice, thrice… I was getting worried. My hands, starting to sweat, I might have been twitching.
A sales rep was on me, she reached into the bookcase of bloomers and snapped open a pair like it was nothing. LONG! They were exactly what I had traveled here for! I held them in my hands like a treasure, my eyes grew large, and a weight had been lifted.
Then she mentioned, «everything is up to 50% off, and you can use coupons too»
All of me wanted to leave. Too many people, lots of signs, so much clothing… I don’t belong here.
But the girl inside of me reminded me that, if I got it all now, I could avoid coming back till summer. This plus ‘sale’ sent me rushing through the store, grabbing my size in three different colors of one, five of another and heading to the line.
The line was really well managed– moved quickly, but allowed me time to pull up my last email blast from Express. It landed me an additional $ 25 off every $ 75 I was spending. I had brought $ 500 worth of clothes up, and Joshua, who rang me up, graciously applied my email coupon, found my next account, had me laughing and smiling throughout.
I complimented him on the store and staff, recalling how intense and insane keeping up with weekend retail could be. It was a great overall experience, and I ended up getting a ridiculous deal on clothing that I will wear!
Especially those pants!
Top notch Express experience, even if I had to go to two, and to a mall, on a weekend!

I probably should unsubscribe from Express’ email blasts. I am constantly inundated with coupons and promos, therefore I continue to shop Express… compulsively.
I’ve been a big Express shopper for years, ever since I worked for the company and I’m pretty sure I was brainwashed into being a customer for life.
I do feel their quality has declined somewhat in regards to their dress pants (pilling after a few wears), I have a hard time finding pants I like as much as theirs in regards to fit.
I also like Express for dresses, portofino shirts, and jewelry (although the jewelry is pretty overpriced when compared to Forever 21 or Charming Charlies).
One negative comment I have for Express as a whole, is that their selection of suiting is lackluster, at best. Woodfield is probably one of the highest volume stores in the greater Chicagoland area, and they literally only had black jackets with pants to match. While there were several different colors of pants, there were almost no jackets to match. I already have a black suit… and a gray, and it’d be nice to have other options. Disappointing.

My fiancé’ and I have found SO many nice clothes over the years from here! Like people before have said, they almost ALWAYS have a sale. And I know I need to cut the credit cards, but this is one I WILL hold. I get coupons through text, and you get points for spending… I literally paid $ 10 for a new, sea blue, $ 115 dollar dress when I used my points! None of my friends believed me! Used coupons and the sale… got $ 88 dollar jeans for almost $ 20. It’s insane if you keep your eye out and use the card at the same time. Never worn their shoes (I skimp on those n go to Discovery lol), but I ADORE their jewelry, I have SO many of their dresses and work tops. My fiancé loves their jeans and dress shirts. He has to pull me away from there! :)

My feelings on Express are mixed. I love that you never need to pay full price for anything because there is either a sale (lots of 40% off sales) or you can find coupons. The clothes are great for me as I work in an office and try to look nice each day but I can also pull them off on the weekend.
The service here is just so-​so. The cashier seemed a little annoyed that I was there and the people working the floor just rub me the wrong way. They say things like «are you finding everything okay» but then seem irritated when I’m looking through the different racks of clothing.

I fell in love with the red lace backless dress, but when I shopped at a downtown Chicago store, they had none left in my size. I live downtown, but figured I would call and see if the Woodfield Express had my dress. They had ONE left, so I asked them to put it on hold. After work, I made the trek from the city to Schaumburg (in snowy weather), parked and waited in their checkout line for 20 minutes… only to get up to a register to be told that they didn’t have my dress. This was the dress I was supposed to wear for New Years Eve… it was 7:30pm the night before NYE & I work all day today, so I don’t have time to shop around for a new dress. I still don’t have anything to wear. All they could say was sorry, but didn’t even offer a coupon or to call another store for the dress. So much of my time was wasted for nothing… I will never spend money at this Express again.

The service from Tripp was unbelievable. He helped me find colors that I would not have originally paired with my work clothes. The girl at the checkout messed up ringing in my order, so that took quite long time to fix. One nice thing about Express is that they mailed coupons to my house and that is why I ended up there in the first place. The store was full of variety.

Reasonably priced merchandise with good customer service. Express is a good place to shop for recent college grads or any person on a smaller budget who needs to dress business casual. The staff weren’t the most knowledgeable about on the «do’s and don’t» of men’s fashion (business professional style) but were very helpful when finding sizes and providing opinions/​ideas

Manager Chanda is VERY RUDE. I would never shop here again especially since she doesnt uderstand her own store policies and has no respect for her customers. The way she treats customers discusts me!!! You dont deserve not even one star.