Fifth Third Bank

So over this bank! I’ve been banking with them for many years and plan on switching to chase. Had a lost card and they were supposed to send me one that was supposed to arrive 5 – 7 business days and had to call and ask about it because it’s been over 2 weeks! Called and apparently was never sent! Wtf?!? Customer service sucked! Issues with my account being blocked! So annoyed with this bank!

I’ve been banking at the same physical bank since I was born, literally. My parents just switched their accounts as new banks took over the space, so when I was finally in charge of my own finances, I decided to just do the same thing (if it ain’t broke, don’t fix it). For the last 10+ years, that space has been occupied by Fifth Third Bank, and although I haven’t always been the happiest with the company itself, tradition is tradition, so I persisted. Even after moving out of my parents’ house and getting married, I’ve stuck with Fifth Third Bank.
–Until now, that is–
I just received a letter from Fifth Third Bank informing me that they are consolidating their 12 checking account offerings into 5. That’s not what bothers me. What bothers me is that there is a monthly maintenance fee associated with each account, even the one that’s solely online.
A.) This is my «just in case”/“rainy day fund”/“losing my mind & I need to shop» money, so I don’t normally keep a very high balance.
B.) I refuse to give my business to a bank that charges me for «maintaining» my account (aka being a glorified mattress).
The Schaumburg location is somewhat convenient for me because it’s located close to my job, and it has become my go-​to branch whenever I need to add extra funds to my account or pull out a couple bucks. The service is sort of slow, but it meets my menial needs, so in the past I’ve dealt with it. In light of the new policy changes, however, I will be taking my money and my automatic deposits elsewhere, to a bank that isn’t charging me a holding fee.

Having an account opened in July 2012… closing it out ASAP.
The Customer Service is infuriatingly incompetent and the web site navigation and structure is so convoluted and counter-​intuitive, the user experience is HORRIBLE. I scheduled payments and transfers and had to just hope that a transaction showed up somewhere… because it was NEVER on the front page where it was supposed to be…
OTHER ISSUES
— A (albeit large) corporate check — took 3 weeks to clear.
— Password setup so EFFED up, had to go into branch to get internet account setup
— My mobile app didn’t function for 2 weeks due to some supposed backend permissions issue… their support group seemed to think it was normal for an account to be inaccessible via this for several weeks after account setup
LAST STRAW
Refusal to refund a $ 3 transfer fee for one they sent a week later than the scheduled delivery day… Unapologetic.
Told me this delay was due to it being scheduled on a weekend, then holday on Monday… when I pointed out their SLA (Service Level Agreement) was on the transfer setup page as to send the PRIOR day, if the scheduled date was a holiday… then crickets and a response of ‘we already responded to this question in another email.
Wasted 2 lunch hours to go into the bank to have a retail banker do what should have been easy online.
Never again. I pulled significant savings out, closed all 4 accounts, and filed a complaint with eth BBB in their HQ location of Cincinnatti OH.
What a JOKE of a Bank. Seriously.

Don’t get a mortgage or refinancing done at this branch. The mortgage person, Sandra Yates, is incompetent and unprofessional. On top of that, she appears to be rude and doesn’t care to provide timely service. I’m going through refinancing right now and I wish I never had started the proess at this branch. Worst nightmare I ever dealth with!!!

This is my go to Fifth Third location because it’s right next to my office building and less than 10 minutes from my home.
Most of the time, waits are short and workers are fast & efficient.
The most annoying thing about this location is the ATM. They constantly are having ATM issues. They went from two ancient drive thru ATMs to two super modern ones. Awesome, I thought, now I can deposit checks and cash easily! Well, they now are down to just one and even that one is closed a lot of the time because of issues. It’s out of envelopes a lot for deposits and just overall is still not that great. It can never read checks I try to deposit!!! I always have to drive over to Chase and deposit it there then. The Chase ATMs have NEVER failed at reading my check deposits. Fifth Third has failed 4 of 5 times!
The second most annoying thing about this location is the parking. It’s in a building with many offices and there is no quick way to park, get in and get out. It’s a whole ordeal which is very annoying.
All in all, I wish there was a better alternative but there just isn’t! The workers are all very friendly, helpful and capable 95% of the time.