Talking to Time Warner Cable over the phone to make just the simplest changes on our service is like pulling teeth. Their central processing center must be in Outer Mongolia or something. We had to repeat everything we said and have him repeat what he said. When we got all done we will still need to go to our local office and talk to a human face to face just to make sure we are getting what we want and not getting a crappy downgrade that’s infested with hidden fees.