Brass Key Locksmith

Great, fast, friendly, solution-​based service.
I locked myself out of the house on Sunday. Available ²⁴⁄₇ — Brass Key Lock Smith was the only one that would answer the phone. Chris Craig manager was at my house within 40 minutes and quickly open the door. Chris suggested that I look into purchasing a lock box for less than $ 40. This lockbox has a code that can be easily changed at any time. He also recommended that the key that I placed in the lock box a no duplicate key. No one wants to have to call a locksmith but if you do brass key locksmith the only one in Santa Cruz County that is available ²⁴⁄₇.

Guys I talked with were friendly and professional. Were able to cut a key from a supplied VIN code for $ 20 less than competitors. I was in and out in 15 minutes and it saved a lot of hassle for buying a car that did not come with a key!

I brought a key in that I needed a duplicate made for. It was for an automotive locking device (‘the club’ — remember those?) and I did NOT bring the actual device in. The tech made a key and could not be certain it would work, as the company uses a lot keys that have very similar grooves. I got home and indeed it did not work. I went back with the device and the tech made a new key that works like a champ. No charge and they were apologetic (I am the dummy who should have brought the device in from the get-​go). Highly recommend these folks!

Getting locked out of your place is never cool. It’s worse at 845pm at night on a Sunday… when your family is out of town.
Enter Brass Key. Called Chris Craig Manager at BK who said 45 minutes. It took a little longer than 45 minutes for him to reach me… he showed up with a good attitude apologizing for being late.
In our discussion he found out I had worked with Brass Key in the past… and took care of me for being late.
Will continue using Brass Key.

Outstanding customer service and skills! Chris Craig spoke with me on the phone, came out the next day and it was service with professionalism and a smile. What a pleasure to do business with such a great company. Will definitely use them next time.

We had all new locks put in our Home back in December2015 and we are very happy with the installation and the quality of their products. They where very helpful in their store and we would highly recommend them. Kev and Cherie

Always friendly and helpful. AND besides that, today my car battery died near Brass Key and Matt, who was getting out of a BK van, went out of his way to jump start my car. Thanks Matt and thanks to BK!

had Brass Key come out to re-​key my house. they were prompt and fast.
great work! will call again in the future

I went to this key place because they curved a lot less than the dealership to program a new electronic key. They worked efficiently and it works great! I highly recommend them due to their exceptional customer service. They aren’t the lest expensive in town, but the service is worth every penny!

I’ve used these guys multiple times for many uses including being locked out of my house, and a problem with my ignition in my car. They are super helpful and prompt, very thorough, and with my ignition trouble saved me $ 150 minimum! I was having trouble getting my key out of the ignition, so much so that I had to leave the key in!!! I called an auto-​parts place for an estimate and they said it would be a minimum of $ 120 just to check it out. Then after my mom recommended it, I called Brass Key, and they said they could take a look. I brought it over, and they checked it out and found that it was all just a problem with the key itself! They were able to remove the key from the ignition, spray out the key hole, and made me 2 new car keys, all for $ 5!!! I was completely blown away!!! So amazing! I’m very grateful for this place and the help that they have given me!

So, I took my door lock off my travel trailer in to get a new key. $ 30 ok, done within 2 hours ok… When I locked my keys in my car and needed to get into my travel trailer I grabbed the spare key to get into my trailer. On one side of the key is fine the other side is blank? So I go back, I explain what was going on… First guy asked me if I want the money back and said I am not even sure we made this key? No, I need the key to work in my trailer. Can you bring in the lock? NO! Would you like to speak to a manager? YES I would! The Manager comes out. I explain again what was going on. Well we can do a service call to get your keys out of your car? NO, I want my key to my trailer to be fixed! I then said is your mistake you need to fix this and I am not paying for anything! Then when I mentioned my husbands name and where he worked the manager changed his tune! He took my information and sent a guy over to fix it! the kid come over and said yes that is the type of key and he quickly unlocked the trailer.
IMO the manager needs some lessons in customer service. I wasn’t upset when but I was when I let. No one should be treated the way I was treated there.

The people are really really nice… Chris helped us buy a lock… very nice and helpful… and really fun to talk to. a few weeks later we had Chris come by and install it when our handyman didnt work out. within an hour he did a steller job on our front gate. SUPER!

Excellent and very timely service! Jonathan worked on my front and security door, was pro-​active, and super courteous.

Well crap! Locked myself out of the house this morning when I didn’t realize the door handle was in the locked position. Called Brass Key for help and they were at my house within 15 minutes. Don attempted picking the locks on both doors to my house but after awhile it was clear that picking wasn’t going to work. The next option was to drill out the lock to gain entry and then replace the cylinder, matched to the existing key. While no one enjoys this situation or the unexpected cost, Don made the ordeal as painless and short as possible. Thanks Don and Brass Key for your excellent service!

Just picked up my car from Brass Key and I have no complaints. My ignition wasn’t working (I couldn’t turn the key) so I had it towed here. It was dropped off on a Thursday afternoon, and it was fixed by noon on Friday!
The staff were friendly and helpful. They even let my mom pay by phone so I could just pick up my car and go! I am satisfied and would recommend Brass Key to others.

I was about an hour away from home and my car wouldn’t let the key turn. I called up this locksmith and they knew how to fix it before I even got there. They fixed the car in an hour and didn’t charge me overtime when they could have.
Overall in my experience they were really impressive and honest.

I’ve used Brass Key (Steve Reeder) for about six or seven years, and they do it correctly the first time. We especially like dealing with Miles, who is a master with locks or any kind.

I took down my five locks, their old keys and the key I wanted to work in them and presto later that afternoon I had flawless working locks and even some key copies. I got honest advice on the quality of my locks and they’ve earned themselves a repeat customer.

To start things off right, the staff is awesome, very friendly and helpful. They have a great selection of keys, locks, safes, all kinds of security related items. I’ve used them in the past for simple duplicate keys and they always did fine work.
I won’t blame this on them entirely, but I would have hoped for better service. This week I took in a door lock for which I didn’t have keys, and asked for two keys to be made. They had the keys ready within hours, I paid my $ 22.50 dollars and headed out. Only after getting home did it come to my attention that turning the keys didn’t actually lock the door!
I headed back in, even had an understanding attitude of, «Maybe I don’t know how this lock works?» But no, the lock appeared broken, «I can work on it, but I would have to charge you for it.» was the response.
So, I understand that if they fabricated a key and noticed the lock was broken, that I would still have paid for their labor and the key, they would have given me an estimate to fix or replace the lock, and things would have been fine.
But to charge me for the key, the duplicate key, labor and tax and never mention that the lock was broken seems like service fell a little bit short.

The guys here were nice buy my keys didn’t work! Bummer as I don’t live nearby at all. I took them to another locksmith and he measured them and said they were way off and had to make me more keys. Made the whole key getting experience twice as expensive! These guys should slow down and make the keys right!