Zinnias

I usually have a great shopping experience at Zinnia’s. However, I caution shoppers not to enter the shop anywhere near posted closing time. You will come close to being thrown out of the store onto the sidewalk. The usually helpful sales people turn into shrews before your eyes if you even attempt to look at an item you may wish to purchase the next day. The florist next door is lovely and helpful and sells wonderful, charming items for your home or garden. If you shop at Zinnia’s, be sure to make time to stop next door, especially if you are fond of «bonsai» and garden whimsy items. If you get thrown out of Zinnia’s, you can take refuge at the Starbucks or shop for makeup @ Faust where you can get a massage, manicure, pedicure or new coiffure. Four great places to spend your time or make phone calls as you sip a cappuccino or green tea concoction. Well worth a trip out to Scotts Valley!

My go to store of choice !!! I always can always find the perfect gift for my family and friends. AND I always find a little special something for me! Thank you Marion for the gift of your boutique to our town!!!

Love this cute little boutique. Every time I go by Starbucks I have to take a stroll through zinnia’s. Perfect place to buy gifts and neat household trinkets.

I have been shopping here for years, buy most of my lady friend gifts here and jewelry for myself. The last few times I’ve been in here though I’ve not been impressed. They have signs throughout the store saying «Be careful, if you break it you pay 50%» which is so off putting. It makes me not want to buy anything from them. I would think that if something breaks, that’s just the cost of doing business. Signs throughout the store stating that policy is bad marketing. Not sure if it is still there but at one time they had a sign at their front door saying something like «You and your coffee are both welcome.» Now that is a nice, warm sign. It makes you want to go in and buy something. They need more of those and less of the negative ones. Also, the employees lately haven’t been greeting customers as they walk in or being friendly as we walk around. One older lady had to keep asking for help getting articles of clothing down and the sales lady seemed somewhat put out by the whole thing.

Always the place to find just the right unique gift for family and friends! Love this store

I love shopping here, I am not about to go into places where I feel unwanted. From the very first day I found this place the gals are awesome! I have never felt unwelcome even when I browse and buy nothing. My favorite gift place in Scotts Valley!

I never fail to find that special gift for an adult, or a child at Zinnia’s. Their free gift wrapping is so pretty, and makes even a less expensive look special. The staff is always friendly and helpful. I love this place, and it ever changing inventory

My mom and I went to this store yesterday. We really enjoyed looking at the Brighton jewelry of which they have a huge selection of. The clerks there were very friendly and helpful.
However, I have this Brighton necklace I bought used once. It had an initial charm of a «K» and since my name starts with an «I», I wanted a charm to personalize it. Anyhow, there were these clip on charms and I needed a converter to hold the charm on the necklace. I chose a converter that was circular with crystals on it. I was clear about this. My mom heard me just fine and she is hard of hearing. It was strange because, when the clerk showed me the converters to choose from, she asked me if I wanted the heart shaped one, I told her, that no, I wanted the circular one with crystals. I thought I made that clear.
She took the supposed converter and packaged it up for me while my mom and I continued looking around the store. When we were finished, I got the converter and the «I» charm. Yet. they were both all were carefully wrapped and so never thought that I would have to double check to see that I indeed get what I wanted. It never occurred to me. I trusted that I got what was paid for. NO!!! At the end of the day, I was at home and I opened the package and there was the heart shaped converter! Cute as it was, it was NOT the one I wanted.
Yes, I am disappointed but what am I to do?!? Scotts Valley is about a 40 minute drive from where I live. I do not go there often even though I do love going there. Basically, the clerk has chosen for me. I hope the staff at this store do read this review and that one clerk listens to her customers more thoroughly and makes sure they get what they wanted. If they want repeat business, it is definitely something to consider. But sigh…, I will just accept the converter that was chosen for my necklace. At least, it least it looks fine on my necklace even though it was not my choice. This is the only reason why I gave this store 4 stars instead of 5.
But in spite of this disappointment, I was thrilled to see that this store has actual clearances on Brighton jewelry! Wow! I have been to the Brighton retail store in Carmel at the Barnyard and have never seen their jewelry on clearance. I also been to one that carries this brand in Salinas and in Cambria. I never have seen Brighton jewelry on clearance! At 40% off some of the jewelry from past collections, that was indeed a generous discount. My mom found a necklace that had pink and red enameled hearts on it with the word «love» in the center — ideal for February as Valentine’s Day is just around the corner!
NOTE: When buying charms here, make sure to check that you get what you wanted before purchase. A lesson I learned too late.
Pros:
— Great selection and reasonable pricing on Brighton jewelry
–lots of gift items to choose from
Cons:
–You may not get what you planned to purchase

Really terrible customer service!!! If I wanted to be treated like this I would go to the mall and pay less, at least it would help to take the sting out. I bought a gift for a friend that was on sale. I told them it was to be a gift but they didnt mention it at the time that I would not be able to exchange. It didn’t work out, as so often theses things do, so I wanted to exchange up and of course pay the difference, as well as add a few more things, but alas no, not able to exchange, even with spending more money. I was directed to a 2″ x 1″ sign stating «No refunds and exchanges.» Sheez!!! I guess, I’ll spend my money elsewhere, and I suggest you do as well as this isn’t an isolated occurance I assure you fine reader. I have been in Zinnia’s more than once and I was ignored and dismissed. While I do know that image is how some shops calibrate importance, perhaps a finely tailored suit with Louboutins along with a Rolex and Porsche might garner better service in this place, but for the record I am not a poorly dressed smelly vagrant. I do however believe customer service to be important part of the local shopping experience, for little shops such as this, it’s what keep people coming back. Otherwise, why not take my business online or over the hill?

Let me start by saying I really like this store and purchase something every time I go in. I am giving 3 stars due to the customer service. I have never been thanked for any purchase I have made and if I say thank you to one of the employees, I get a «no problem» as a response. Call me old fashioned, but when I help support a store a thank you and have a nice day would be nice.

My wife and I love Zinnias but in general the prices are high for us. I doubt that they are high for Scotts Valley but our home is in Central Ca and for us they tend to be a little out of reach. On the other hand the quality of both their products as well as their service is outstanding! We love to shop here but wish we could buy a little more. So the four stars is basically because I wish the prices would be lower, not that I think that they should lower their prices because those who live and shop here can afford these prices.

2 stars for a beautiful store.
1) I’ve been in over a dozen times and have only been greeted once when I walked in and there’s usually 2 – 3 employees working. The seniors are well catered for but I’d like to be greeted and receive assistance too. Yesterday while an employee was putting some items away she looked at me and said «how’s it going», my 1^st «greet» after 18 minutes!
2) Also, I’m beginning to question the integrity with some of the pricing. I found a top there priced at $ 68, I purchased the exact same top at a local boutique in Felton for $ 16.99 just a month ago. I’ve seen similar comparisons with their glassware.
I really want to like this store, it’s beautifully displayed and I look for unique items, I keep going back hoping for a better experience. I can shop online any where else but I’d like to support the local businesses. I don’t know if it’s my age (35) or ethnicity but honestly how many chances does it take?
Now, the «Flower Outlet» next to them is a very very sweet Asian couple. They greet me everytime with a friendly smile and are very helpful. And they have an amazing Sea and Lavender collection of candles, lotions and decorative items that I have not seen anywhere else. :)

First up, this is not ‘guy’ store. This is a place for the ladies and gals in and out of your life to find something they like. The store is well laid out, the decore changes with the seasons and the ladies working the store are always very accommodating and helpful, especially when a guy seems to have lost his way into the store. This is my fall back stop to get an anniversary, birthday or «just because» gift for the woman in my life. I always seem to find something that hits the spot and on the very few occasions where I missed the mark, a return/​exchange was a snap.
For the Scotts Valley and surrounding gents looking for a gift/​present for your loved one, Zinnia’s should at least be a stop on your quest.

My favorite store!!! Always greeted with smiles by all the Zinnia Team. Great place to wander and pick up those special, fun gifts

Zinnia’s is certainly one of the best things about Scotts Valley. I have purchased so many gifts here over the years, that all of my friends from across the U.S. know about Zinnia’s. When they see the brown boxes or bags with the Zinnia’s-brand raffia ties, they know something good has arrived at their doorstep. The people who work here are always happy, fun, and willing to help. The entire experience of shopping here is a delight, and Christmas at Zinnia’s is a true holiday event that I look forward to. The prices can be steep, but the quality of each item is superb. Love this place.

If you haven’t already guessed by the name, this store has a «flowery» feel. So most of what they sell will appeal more to people who enjoy feminine items. However they do keep some masculine things in stock (and seem to have even more around Father’s Day).
They gift wrap, but if you get a sale item there is a fee for wrapping it. Also, budget your time accordingly. While the merchandising is lovely, it makes it tough to zip in and out quickly. Candles (for example) aren’t together in one place, rather they are spread around the store according to color and/​or theme. When I can spare the time, always find a gift here. But when in a hurry I usually chose to I buzz through the back room at Scarborough Gardens instead.
Some things seem overpriced, but not everything.
There are tons of scented candles, figurines, cards, womens’ clothes, seasonal gifts, baby items and gift books. Not much of what’s for sale in Zinnias is practical, but who wants a practical gift anyways? It’s much better to get a gift you wouldn’t buy for yourself!

Just a fun place to visit and shop at. Loaded with many things you will not find anywhere else, and things that are beautiful and just cool to have in your home.
Want to give someone a great gift, WOW THEM with a gift certificate and let them spend a couple hours trying to decide what to get!

Love Love Love this little boutique gift shop. I always find something here, usually too much stuff ;) I am a Brighton Jewelry fanatic, so this is where I come to buy any new items I like in the line. I have bought a lot of the candles and candle holders as well. This gift shop is also really a great place for buying gifts for: baby showers, birthdays and funny little gifties for your girlfriends. It is a bit pricey here, but you get what you pay for. The employees are super helpful and sweet, and the products are the highest quality.

I can always find the perfect gift at Zinnia’s. They do wonderful wrapping for free on everything you buy there.
I always see something new, every time I go in there.
At Christmas time it’s transformed… A great locally owned store.

Zinnia’s is my favorite place to find very special and unique gifts — for my friends, family, and yes — for myself!
There are pieces made by local artists, such mosaic garden items and beautiful jewelry. all kinds of wonderful decorative and functional gifts for the home, purses, clothes, holiday décor, furniture, really cool clocks… but my words can’t really describe Zinnia’s charm.
You must GO there and see for yourself. Sometimes I just visit — not to make a purchase — but for the ambiance. There is always new inventory, so each visit is a new experience.