Affiliated Dermatology

I was very pleased with my visit today. This was my first visit to a dermatologist. I am a male in my mid 50’s so I was slightly nervous being screened for the first time. I arrived 15 minutes before my appointment. I was promptly greeted. I completed my paperwork and was admitted on time. Everyone was very friendly and professional. The doctor took 4 biopsies. Other than a very mild sting from the painkiller, the procedure was painless. I was in and out in under an hour. A great experience.

Wait time is ridiculous. I probably waited an hour for the doctor to see me for 5 minutes where he barely look at my skin then prescribed me medications. I honestly felt like the nurse did most of the work. After 2 months, my skin was WORSE when the doctor said I should see improvements in a month. So I scheduled an earlier appointment and he changed his story saying sometimes it takes upwards of 3 months for some clients but gave me another prescription that would supposedly help without, once again, even really looking at my skin. How can you prescribe something without knowing what’s there? It’s been another 2 weeks and again my skin has gradually worsened. I am going to a new dermatologist that could maybe actually make my skin better. The only reason they got a 2 instead of 1 is because of the nurse.

Very disappointed. I was at their Deer Valley location and seeing Dr. Leavitt. The office had no one upbeat, friendly or welcoming upon arriving. Dr. Leavitt had absolutely no bedside manner. I had two students observing in my appointment and they did not ask my permission to be in my appointment. The MD did not even listen to me because she was busy talking to the students. She was not compassionate, kind, gentle or informative. She seemed like she wanted to be done with me very quickly and just wrote prescriptions not even telling me what was going on with my skin. She did a biopsy and barely spoke a word to me besides move your head. I do not want to see her again. I felt disappointed that when I finally going to see the doctor after 50 minutes of waiting and taking time off work, that I was not even treated like a person. Doctors are supposed to care for you and I was not cared for in the slightest by Dr. Leavitt.

Drove an hour from Gilbert because of a close family referral. STAY AWAY, Disorganized front office, lack of communication.
I spoke to Kaitlyn on the phone when I made the appointment. Told her about skin issues I was having, and that I had two major areas of concern. I explained that I was coming from Gilbert and the earliest I can leave is 8:15 due to my children’s school schedule; the earliest they can be dropped off is 8:15. I was told I could not see Dr. Lin because she does not handle a certain skin issue I have and she is booked until February. So I can see Dr. Lam instead Nov 4 (today) at 9am, i asked for a 9:30 and said it will take me at least 40 – 60 mins to get there, Kaitlyn said that should be fine, there is paperwork to fill out anyways leading me to believe the appointment would not start on time anyway-​none ever do.
So I get there at 9:15 as expected, late yes I know. The front desk girl Danielle (no hello, how are you, or welcome) tells me I have to reschedule because I am late, i explained I just drove an hour in the pouring rain. She then says she will see if they can fit me in. So she comes back and says I will have to wait about an hour or so to be squeezed in, i comply and fill out all the paperwork in the mean time. They call me back at 10:30, a medical assistant asks questions as to why I am here for the visit, I explain to her I have two issues I am concerned about. She tells me that in the computer it only states one of the issues of concern, I will have to come back to have the other issue addressed at a different appointment. I express that a full consultation should be a holistic approach, not one issue, I am being charged for a full consult right. She says yes but they are short staffed and since I was late it’s basically my fault they can’t fit me in for a FULL consult. I refuse to comply with partial care. She asks Dr. Lam I presume if he will see me for both issues, and he apparently said no, they can basically only give me 15 – 20 minutes for this appointment.
I heard enough, asked for my paperwork and left. I called the office manager to discuss the issue. She listened but with little remorse or responsibility about the miscommunication/​time frame allotted. She said she was going to listen to the recording of the phone conversation I had with Kaitlyn; should have done that over an hour ago. It’s really unfortunate that I was in the office an hour and a half and she didn’t even bother to approach me about any of these issues. Don’t bother, sorry I took three hours with driving and waiting out of my day to attempt to give this place a try. Plus, any MD that takes 15 – 20 minutes for a new consult is ridiculous. I will not return and will not recommend this place. It is a very big practice that was filled with patients waiting for at least 20 – 30 minutes for their appointments, they most likely double book and squeeze as many in as possible, not conducive to good care.

I’ve gone once to the Deer Valley office and two or three times to the Anthem office over the past few years. The time you must wait to get has gotten worse (the last time I called in they couldn’t get me in with anyone sooner than six weeks even though I explained I was having a severe flare with my psoriasis). The appointment setter wasn’t unhelpful, she just didn’t care, and kept telling me different the different appointment times.
I went and established myself as a patient at a different office and was seen and treated weeks before my appointment would have been at this office. In addition, I found the care and attention received at my new office to be far and above what I had EVER received at Affiliated Dermatology. I was missing out; don’t put yourself through the same experience as I did — go somewhere else.

The people that work here are terrific. From the moment I walk in, everyone is smiling, helpful, professional and caring. They have late appointments a couple of days a week (till 8pm) and I was called in exactly on time. They have several offices and I’ve been to two — both very similar in the high quality of doctors and staff.

I was with my friend for her appointment who had to have a driver at the time due to her illness. We went to the anthem location which is very nice and clean I went with her once before. I really enjoyed all the doctors and nurses. My only problem is Shelly the from office attended. She is just straight out rude and she talks to her staff horrible. I feel so bad for the nurses there I can’t tolerate people like that and I advised my friend to try a different location. We then went to Scottsdale to get her dressing changed due to her moles surgery, it was literally night and day with the front attended. Both girls at the front we so sweet and concerned. Yes I felt that the Scottsdale location did have a longer wait time but you can tell each staff member cares and loves the patients. I like this company and can’t say anything bad besides they need to let go of that horrible lady in the front at the anthem location. That one bad person can make you lose patients. I’m happy with everything else.

I’ve been going to this office for 3 years and they were good. They no longer take Saturday appointments and when I called to make my appointment the soonest they could get me in was 3 months out. The lady on the phone was not friendly at all and actually rude. Unfortunately I’ll have to find another place.

Had an appointment for today. As of now, they have taken 4 patients back who arrived after me and I’m still waiting. 60 mins and counting.
I would not recommend this place to anyone.

When you first enter the office you are greeted by a mean lady. Barking orders as if your a child. Our appointment was at 11am. We have state insurance, oh boy, once they found out we are on state insurance we were told to have a seat. We seen people come into the office, were seen and left. We waited for over an hour, once I got up and put them on front street about are we waiting because we are on welfare? She looked horrified I would even ask a question like that. Then another lady in the lobby waiting said yes you are. They do it to welfare people all the time. She said every time she comes in she has to wait almost an hour to be seen, and she is on state insurance also. But they make you sign a paper if your late you will be billed and not seen until the bill is paid. They have 11 doctors working in this clinic and they make you wait. We will not ever come back. I never been so disrespected in my life. The bad part is I was there for my child, an they had to be discriminated against to their face horrible people they are.

I have been going to this practice for at least 4 – 5 years. I’ve been seen by at least 4 different doctors and they all have been nothing but very professional and also friendly. I go in at least once a year or whenever I find a suspicious growth. I’ve had at least 5 – 6 things removed. 2 were cancerous but were successfully treated.
I’ve been to 3 of their offices and was always taken in on-​time and with friendliness.
Recently they began an email program that allows the patient to confirm his/​her appointment without a phone call. I really prefer email to a phone call, although I’m sure they would call if the patient prefers.
I don’t understand the negative comments. My only complaint might be the painful Lidocaine they use to numb an area before removing a spot or growth, but I guess that’s what all dermatologists have to use.

I love the Anthem office. They doctors have a great bedside manner and the team is so nice and friendly.

coming here is a waste of time and money. rude office staff and uneducated doctors. the doctor, Dr. Duff or Duffy, that I saw prescribed me the exact same thing that ive been taking that I mentioned didn’t work. don’t come here

If I could give a –5 stars rating I would. I was scheduled for a surgery. When I went in I was told that I had to pay for the surgery up front. I have Blue Cross insurance, a ppo. I have been going to Affiliated Dermatology for years and never had this happen before. When I questioned this the girl (Shelly) at the front desk said she would cancel the surgery. Since when does a front desk Nazi have the right to cancel an appointment without discussing it with the Doctor? She was completely obnoxious and should not be at a front desk for any reason. After checking with Blue Cross I now understand that the insurance company pays a certain amount for each procedure. If the Doctor wants to charge more they can. Guess who gets to pay that extra?