Bluefire Grille

Christine does a great job… She needs a raise! I have visited here many times and service as always been top notch… Rhx for another wonderful evening.

We went to the BlueFire Grille to check out the new menu announced by new Chef Doyle and the new remodel. The remodel was quite nice but the good time ended there. We ordered Fish & Chips and even though there were only ten other people in the entire restaurant, it took 25 minutes for us to get our food. Unfortunately I have to admit this was the worst fish and chips I have ever had and I have had many. I’m pretty sure the fish had been frozen for awhile and then deep fried to a faretheewell so that it was really chewy and rubbery, yet still fishy. Ugh! And pretty spendy for bad fish.

I was completely ignored when I stepped into this restaurant tonight. As a guest in this hotel this had got to effect the over all image and customer experience.
I sat at a table in the bar area and no one bothered to say hello, that they’d be with me, or ev ed n looked in my direction.
Based on reviews and the empty tables tells me there’s a problem. I’m out.

I’m only leaving 1 star because I have to. I’m not sure if it’s typical Arizona service or not, but took 10 minutes just to get menus and then another 15 minutes went by and we were still sitting with no sign of waiter. Asked the people at the bar if we could get service and just got a «sure» and 10 minutes later still no waiter to take our order. Got up and walked out. Wouldn’t have wanted to inconvenience anyone «working» there… God forbid they actually provide service.

Had very high hopes for this establishment. The online menu is different then the menu when you get there. We both ordered burgers. My wife’s had a ton of jalapeños on it that were incredibly spicy. We both like our burgers medium but when these got to the table they were well done. My burger was missing ingredients that were described in the menu.

As the principal dining spot within the Scottsdale Hilton Resort, The Bluefire Grille really doesn’t try very hard to elevate above the level of «expensive and mediocre.» Perhaps they believe that Hilton guests are a captive audience, a serious miscalculation with so many good restaurants within walking distance.
Service, even with a near-​empty dining room, is unbearably slow, while at the same time presenting themselves as being under enormous pressure. Of the 6 breakfast items ordered by the four of us, one was incorrect (not even close) and a second was completely overlooked. What was brought to our table was prepared without passion, and struggled to reach the level of «eatable.»
Yet, the breakfast problems paled in comparison to the dinner service. As the only diners in the restaurant, being seated should not have taken anywhere as long as it did. Once seated, the «10 count» prawn appetizer (i.e.- shrimp of approximately 2 oz. each) came to the table as shrimp of less than half that size, clumsily wrapped in eggroll wrappers and fried. Aside from the fact that 3 different wrapping techniques were employed, this misrepresentation is clearly fraudulent. My crab salad entrée wasn’t bad, but family members who chose the duck and apple salad were considerably less positive in their assessments.
The Bluefire Grille presents itself as an eatery blessed by a good location, but with no serious intention of remaining in business. Regrettably, and IMRHO, The Bluefire Grille thoroughly denigrates the guest experience of the Scottsdale Hilton Resort.

I’ve learned not to expect much from hotel eateries but Bluefire Grille still managed to disappoint.
Located at the Hilton Resort in Scottsdale, this alcove just off the main lobby suffers from a combination of overly ambitious menus and underwhelming service. Dinner, even at 7pm with just one other table seated, can be an ordeal. A harried looking waiter was pleasant, if distracted. The menu was scattered, covering salads to duck to fish.
An intriguing starter dubbed ‘Scorpion Prawns’ were described as U-​10 prawns (big suckers) tempura coated and served with a chipotle cream cheese. The prawns were much smaller, but quite tasty. Looking for something lighter, I went with the duck salad: slices of duck on top mixed greens with sliced green apples, crumbled Gorgonzola, and candied pecans, all tossed in lemon-​champagne dressing. A good mix of flavoura and textures, though the duck was just south of room temperature and verging on ‘cool’.
Breakfast the next morning wasn’t a much better experience, with a larger crowd leading to a few errors in service. An order of a pomegranate smoothie arrived at the table as a fruit oatmeal and grapefruit juice was forgotten. What did land at the table was, however, a satisfying meal to start the day.

Came in hoping to get in/​out for a quick lunch. 35 minutes later, no meal… and it was simple: Taco’s! Anyhow, once we got out food it was ok.
Not sure if this place just opened, but the staff seemed a bit confused.