Hilton Scottsdale Resort & Villas

LIKE VACATIONING IN A POLICE STATE! For our daughter’s 19^th birthday, we booked an expensive, and theoretically private, 8-​guest villa and invited five of her best friends to join us. Without warning at 11 pm the resort’s security guard barged into the room and demanded we vacate. Apparently another guest had complained about our normal level talking and laughing. Because there were multiple people in the room (the eight guests that had been paid for and two other friends), the resort qualified this as a «party” — meaning no warnings are required before they force you to leave, but keep your money. Needless to say this was the most horrible and traumatic hotel experience we have ever had! Our daughter’s birthday ended with her and her friends sobbing hysterically. DO NOT stay here if you plan on laughing, talking or having any sort of an enjoyable experience. An utterly horrible place!

Abby helped us check into a Villa and was amazing! She helped us get a great location, explained all of our options and genuinely helped our trip be the best it can be. Our second day at the Villa she sent over chocolate covered strawberry’s on a gorgeous tray which said «Happy Birthday.» Amazing she remembered and a super personal touch. Breakfasts and waiter Leo was so helpful, food was great. They offer a shuttle service to local areas and they were super flexible, we would definitely stay again. One of the best Hilton experiences I have had!

This resort sits in the heart of Scottsdale and is conveniently accessible to the shopping malls and decent restaurants. It’s showing its age but still not too bad. The only thting I don’t like is their room insulation. The first day that we stayed there were bunch of drunk people talking loud after midnight, they sounded like talking right by your ears! I complained to the front desk and they said all the rooms are like that!

What a disappointment! First of all, don’t call yourself a resort and spa… The property was just very ok. The service in the restaurant was very mediocre. The staff along with the manager seemed very confused and/​or new. They were nice but seemed inexperienced. Now for the spa… this place needs to be shut down. It is run down, dirty, everything was broken, and so small! It’s as if they had his space and didn’t know what to do with it so they «fixed» it up to make some money. The light in the sauna was broken. There was mold in the steam room. The showers looked like they weren’t used in a while. They couldn’t even afford to have water in the women’s locker room. I had to go outside to the common area to get water. Really?!? It’s little details that can make a difference. And for the bonus round… the massage therapist came into the locker room to have us pay while we were trying to relax after our overpriced 90 minute massage. Totally unprofessional. Then there was no one at the front desk to help us after our services. Do not run a spa that is understaffed and not perfect and expect people to pay $ 225 for a massage in closet that was converted into an spa room. I originally gave them 1 star but I did really like my massage. The resort was just not what I expected. I was totally misled. Oh and there was a group smoking at the pool area and the staff did nothing about it. I will never recommend this hotel or ever stay here again.

We recently stayed in one of the villas for three nights. The space was very comfortable, updated, and spacious. The villa had two bedrooms and two full baths, kitchen, and living/​dining, which was huge. The problem we had: the air conditioner kept flipping the breaker. Repairmen came three days in a row, but it was never fixed. We were assured it wasn’t a fire hazard, but I wasn’t convinced. We didn’t use the spa (if there is one). We didn’t use the pool, which looked adequate, but not fabulous. Breakfast buffet was very nice. All staff members were very friendly and helpful. If your purpose is to lounge around a huge, fabulous resort hotel, I’m not sure if this hotel would be what you’re looking for. If you’re wanting a comfortable, spacious place to relax and settle in at the end of the day, one of the villas is perfect.
We booked our trip through Southwest Airlines vacation packages. Airfare, hotel, and rental car… All in one price. Very nice and easy.

The villas are fab for families and couples! So much room and privacy! Great location! I’ve stayed in many other top chains in Scottsdale and this is the one I’ll come back to!

I don’t know how this place has less than 4 stars! Clearly most people only go to Unilocal to complain so I figured I’d give a positive review!
Hotel is gorgeous and has all the amenities! We stayed in the Villas (remodeled in Dec 2015) and LOVED IT! Especially for the price which is an amazing value considering it could sleep up to 8 people! They are further from the main hotel but not that far for anyone who isn’t lazy. BUT you can call the front desk and a shuttle will pick u up and take you to the hotel. The Villas are directly behind the «Hilton Village» which has great restaurants, shops, juice bar, CVS, and a Starbucks! There is also a gate on the furthest end from the Villas that takes you directly to the shops. The villas also has their own small pool but main hotel pool is a lot bigger, nicer and has the food service.
The staff was also amazing and friendly. We made sure to take care of the ladies who cleaned our suite because they took care of us and were so fast! The villas also have a washer/​dryer in them which is great if u have kids!
All in all great stay and I’m so glad I picked this place!

The hotel is conveniently located and close to shops and restaurants. At times you can hear the traffic if you tend to sleep early. The rooms on the upper floors are nicer than the first floor.

Food sucks! Staff is ok but don’t ask them for help at finding places or suggestions on what & where to go. Their spa is a joke and you’re better off going to any other place because it’s not a full spa. Only massages and the massages were terrible. When you tell your masseuse to go lighter and specifically told them light pressure, they ignore you to the point where now you’re in pain. The pools are tiny and forget getting to the pool by 12 because at 3 pm the trees create too much shade to enjoy. Pool is NOT heated just everything with this place was off. I rented a villa and the toilets had urine all over them, carpets had food on them that weren’t obviously vacuumed, and cobwebs on the ceilings. When calling the front desk, you may as well forget getting through to someone because no one answers. I will not be returning & would rather stay in the desert with the snakes rather then stay here!
As for the videos of the garbage & dirty linens left outside, it was put out there on Wednesday morning, at 10:07pm that same day, it was still left out there. Then I got up at 6:30am Thursday morning & the garbage & dirty linens were still there! I also saw the housekeeping take the dirty water from steam cleaning the carpets & throw the dirty water on top of the plants & cactus’ right next to the door of the room they were cleaning. Now it smells so horrible like sewer water! I also spoke to another guest who stayed in the villas like myself and she said there was old gum on her nightstand next to the bed & her feet were black from the dirty carpets! She has a child too young to chew gum & she would’ve never did something like that. It just goes to show you that this hotel obviously doesn’t clean well! I’m only staying here because the hotels that we wanted to book had no vacancies. I just can’t wait to leave!

Let’s start with 3.5 stars… We arrived around 8pm on a Thursday night. My husband ran into the lobby to grab a wheelchair to wheel me to my room. The front desk man was very reluctant to allow my husband to use the wheelchair. After some convincing, the man finally found a rickety half broken chair for us to use.
Our first room was on the 3^rd floor. Very clean, spacious, smelled good, pool view. But about every 20 – 30 mins the ceiling would make a terrible creaking noise as if it were settling. Yep, we had to listen to that alllll night. The next morning my husband asks for us to be changed to a room on the 2^nd floor. After about 8 more hours of the creaking the front desk called and said they had a 2^nd floor room ready. My husband went
Down to get the room key and a luggage cart. The bellman would NOT Allow my husband to take a luggage cart, even though they knew we were moving one floor. The excuse was they didn’t have enough for him to take one and they had to do it themselves. That was irritating. So instead
We just made two trips to move the luggage to the 2^nd floor ourselves.
The room again was clean and smelled clean and had a good looking view although this floor is noisy with rude people showing no kindness when letting the doors close or using inside voices.
We are Hilton Honors members, we love staying at Hiltons all over the country, but this has not been our favorite experience. The staff is sub par and the customers who stay here aren’t courteous when walking down the hall at all hours of the night.
Can’t say we would stay here again. The rooms are clean and comfortable with great beds and pillows but that doesn’t make up for a not so kind staff and loud patrons.

I was here for a conference so sadly I didn’t have a choice for another selection due to the expenses being paid for by my employer.
Overall it seems as if this Hilton is struggling with a remodel (as of Feb 2016). It’s as if they were limited in budget so there were some upgrades, like the wallpaper and possibly the headboards but not the desk or the dresser.
When I first arrived at my room and opened my door I was greeted to the thick smell of chlorine… and my room was located no where near the pool! Although they upgraded the TV the digital TV/​cable system was something from the early 2000’s. Most modern systems allow things like in-​room checkout and services from the TV but although it was advertised while watching the programs whenever you clicked on the remote to view it it took you to a login prompt which was clearly reserved for the IT admins. ???
I opened the cabinet to where the fridge should be my reaction was much like the scene from Shawshank Redemption where the warden discovers an escape tunnel hidden by a poster in Tim Robbin’s cell. Where was the fridge? When I called the front desk they mentioned how they were removing the mini-​bars from the rooms. If I wanted a fridge it was an extra $ 75 but was soon waived within 2 min after calling me back.
The conference rooms were actually not bad. I only ate once at the restaurant on site which wasn’t bad. There are several good food joints across the street or at the mall one parking lot just to the south. If you need cheap snacks the small strip mall across Scottsdale Ave has a Trader Joes tucked in back.
I definitely wouldn’t ever pay money to stay at this «resort» and I’m glad I didn’t have to especially after seeing all of the other choices (e.g. Doubletree, etc) nearby.
The one saving grace which kept it from being a single star is the service.

I can’t complain about this place. The staff has been really nice, the room is VERY clean, like, even the GROUT is clean as a whistle. Housekeeping arranged my toiletries carefully on a new towel so they could clean the vanity, very sweet. Room service was fast, correct, and tasty.
The pool area is beautiful.
The drinks at the pool bar worried me a bit, the ice tastes… Funky. The best way I can put it. I stuck to wine after that. The other mentions of the ceiling issues are 100% true. Oddly– it’s ONLY at night, like dead in the middle of the night. It woke me with a jolt. It is scary, I’ll give you that. The bathroom is very small but one inside with the door closed, I had no problem. I’d stay again on business, but there are better choices for pleasure.

Stayed here for a little getaway and was very happy with the hotel. Very friendly staff. Good size room for the price. Modern look and very clean.

This hotel would be fine for a night. The hotel is clean, modern and has all the basics. But after four nights I have some suggestions for management:
1) Fix the windows so guests can open them.
2) free wifi with Hilton honors club only is a bit ridiculous in 2016.
3) it’s great that you have nice desktops in your lobby… I used them often for work emergencies… but please add updated browsers (Chrome?)
4) When room service doesn’t deliver an order for an hour and a half, a sincere apology would be appreciated.
5) Don’t make your guests have to make another trip to the front desk to get a key to the minibar.

My husband and I checked in for a 25^th anniversary staycation. The hotel is older but still nicely maintained. The room was comfortable and clean. We were in the 2^nd floor and it was amazingly quiet through the night.
My husband had the breakfast buffet and said it was the best he’d ever had.
The best part about the weekend was the incredibly thoughtful details by the staff. My husband mentioned our anniversary at check in. Around 6:30, we received a knock at our door and a staff member presented us with a basket of snacks and a happy anniversary card. Then, around 7:30, another knock came and we were given a bottle of champagne and a plate of chocolate covered strawberries.
Those small touches really showed that the staff pay attention to their guests. Thanks for a nice stay and a great anniversary.

I went here for work. They place simply put, amazing. It is like a little oasis in the middle of nowhere. The major road out front, can’t hear it. They have a lot of seating areas and the way it is decorated makes you feel relaxed. They people that I ran into that works they were absolutely friendly. Didn’t get to see the rooms as we were there for a conference. I think I would like to take my wife there for a little relaxing.

Whenever I am in Scottsdale, I only go for business (about 1 time a year), I usually stay at this hotel. It is very reasonably priced. I will do work at the pool (wish they had outlets, so I do not have to rely on battery power only). I like the pool side service. Food and drinks are good. Food at restaurant (breakfast/​lunch is ok).
Room is acceptable.

Hilton, come on, you can do better.
I arrive around 11pm. No one in the lobby. No one at the desk. No bell/​buzzer to ring.
After a few minutes. The phone rings at the check-​in desk. Someone appears from a closed door to answer the phone. While I continue to wait.
Hilton, are you so damn cheap that you can’t post a person to stay at the desk? This doesn’t happen anywhere else in the world.
Reducing rating — level of service not deserving of Scottsdale standards.

We spent a recent weekend in Scottsdale for a weekend getaway, planned last minute. It’s blazing hot in August so most hotels were offering low rates.
I went out of my usual comfort zone and booked the Hilton Scottsdale through a Hotwire rate without knowing the property name. It had 95% approval so I assumed it would be safe. Our rate was super low so it’s hard to complain.
We arrived on a Friday evening around 8 PM and the property is about 20 minutes from PHX Airport. It’s located in North Scottsdale but very close to the posh Paradise Valley. I think Paradise Valley, while lesser known than Scottsdale, is much prettier.
To start, the Hilton is an older property. It’s late 80s, early 90s décor peeks through. However, some updates have been made. Dated décor aside, the property is very clean and well maintained. The rooms are very comfortable with soft sheets and nice beds. The bathroom was a bit small though and the door almost touched the toilet.
The pool area is nice with cabanas available to reserve and lots of fresh towels available so you don’t have to bring them from your room. I appreciated that the property and pool area are very quiet so if you want to avoid a loud bunch, the Hilton is a good choice.
Some things I didn’t like were the WiFi that is only free if you book through
(I’m an HHonors member) and the outdoor restaurant by the pool had awful service.
Overall, I’m stuck between 3 and 4 stars on the Hilton but I’m going with 4 due to the friendly staff all around. We had a good weekend stay and the Hilton served well as a nice resting spot during our Scottsdale visit.

I stayed in Scottsdale for two nights during a recent work trip. My company arranges our travel, so they chose the Scottsdale Hilton for me. I read Unilocal reviews a few days before my trip and was a little concerned that I was going to be walking into smells or loud noises, as per other guest reviews, but my own experience was nothing like that.
The front desk concierge was extremely helpful upon checking me in, and even moved my room from a handicap accessible one (thanks, work) to one that was near the pool (at my request). They gave me a map of the resort, which was cute, and I then drove to my room (I didn’t have to valet park, but when I pulled up to check-​in, the valet was really nice and personable, which is always a plus).
The room was a typical hotel room, nothing out of the ordinary, but the bed was comfortable and everything was clean. The TV had very limited channels, and unfortunately a few of them didn’t work, which was a bummer.
The pool was lovely, as was the pool bar Oasis. I ordered a margarita each time I visited the pool, though they seemed to be prepared differently depending on who was making them (one looked like lemonade and didn’t taste like any liquor at all, the other was very strong). Relaxing by the pool was wonderful though, and some of the hotel staff came around with their strawberry infused water as well as Rice Krispie treats, which was a adorable (and the man who came out was SO sweet and attentive to all the guests, which was a huge plus).
All in all, I had a good experience at the Hilton and would definitely return. The room is typical and the TV was frustrating, but most likely if you’re in Scottsdale, you’re not there to spend a lot of time watching TV in your room. The staff was absolutely wonderful and more than made up for any slight problems, and the location of the hotel is also perfect, right on the main strip with so many restaurants and things to do within walking distance.