Burger 21

Worst restaurant to EVER work for… food is prepped unsanitary. No gloves and bare hands. Management is great but the owner is a total d-​bag! Treats employees like dogs and underpays then horribly, explains why employees are always in such bad moods. Would NEVER recommend this place to anyone… can you say diabetes and food poisoning!

Perfect place for a quick place to eat! Burgers, chicken strips and shakes all exceeded expectations!

Went for the first time. Service was lacking to say the least. Food was OK, but we have not rushed back.
Service is everything and if the guest has to beg for help, this might need some improvement.

Tried to post a photo but can’t figure out how. We ordered two chili cheese dogs. You would expect that to be smothered in chili, right? Um, nope. I think I count 5 beans/​meat total! Called the manager as it was take out and she said «what would you like me to do»? Oh, I don’t know, offer a gift card for the value or something. Epic failure!

I had heard good things about this place from a few friends before our visit last night. I really liked the décor and overall vibe of the restaurant, but was unfortunately underwhelmed by the food.
I felt the burgers were decently priced, but the sides and shakes were a bit steep. My husband ordered the «Big Cheesy» and it was cooked perfectly, but the flavor was just average. I ordered the «Cinco» and while it was prepared well, I didn’t like the taste. They used strange seasonings in the beef that overwhelmed everything. We did enjoy the vast sauce station for the really delicious fries, though!
We ordered a banana foster shake as we were leaving and it was quite delicious, though overpriced.

The lowdown:
Burgers are pretty decent, cooked perfectly as requested medium and served on brioche bun.
Prices a bit high for what it is though.
They have about 8 varieties of sauces to choose from for your fries, such as apple cider, marshmallow & Thai ketchup. Problem is many are mayo based or overly sweet. Really tried to hard and it’s not good.
Fries both sweet and regular are just average.
Place was clean and empty on a Thursday night at 7pm
$ 23 for 2 basic burgers and order of half/​half fries and one soda.
Too pricey for just average.
In and out and habit are just plain better not only on the food but also price.
However, I hope they make it but I just don’t see it.

It fails to amaze me how crappy service can be…
How difficult is it to remember to put the gluten free bun ON THE SIDE and to ADD fries to the order? I mean really… I guess it’s my fault because I didn’t look on the bag… I’ll make sure to do that if I ever return.

Pretty hip spot for a burger joint, but overall cool.
I came with my 2 sisters to check this place out. Overall, the place reminds me of a Smashburger, but unfortunately without a smash! I ordered the Bacon Cheese burger while my sisters order the cheesy 4 pack and the Cinco burger. The Cinco burger came with jalapenos, gaucamole, salsa, jack cheese, your burger fixings on a sesame bun. Overall, a good looking burger and my sister was delighted. I’m a bacon burger snob! Mines came with the fixings, applewood bacon, american cheese on a brioche bun. In the end, I thought it was good, but nothing really stood out for me. I guess what’s really cool about this place is the sauces available to your choosing; Thai ketchup, toasted marshmellows, Ragin Cajun, Apple Cider, etc.
The place itself pushes for a modern flare with a young vibrant service crowd. In the end, it’s a cool place to hangout, but didn’t really captivate me! — Enjoy!

Just tried this place tonight. Had the chicken tenders as they were the Tuesday special. They came with a generous amount of fries and were really good. I have to say, the chocolate shake was fabulous!
Very clean, great friendly staff, good atmosphere, overall enjoyable.

Chandler store: We were more than impressed with both the food and service! I called with a take out order on their Family and Friends training day (I thought they were already open); their grand opening is tomorrow. The manager was exceptionally professional and friendly, he took my order and then informed me about their training day and graciously agreed to fill our order even though they weren’t officially open — it was such a welcoming conversation. And the food! It was amazing! The chicken tender breading was crazy good. The bacon cheesy sliders were delicious, they taste like steak and are cooked to perfection. Portion sizes are pretty huge, you can easily share. We would highly recommend this new burger joint!

A solid burger and the sauce station is a nice novelty. About a half star better and dollar or two more expensive then its corporate cousin over at Smash Burger.

We found this place last night thanks to Unilocal (and my sis-in-law’s review). My husband really wanted a burger, but I could not stomach the thought of drive-​thru. After a quick review of the places near us, we bit the bullet and tried something new. We ordered take out so I can’t comment on the restaurant since I sent the Hubs to pick it up. I did, however, call in the order. The guy on the phone was very nice. I did almost have a heart attack when he said it was going to be $ 27 for 2 burgers and fries. Let me tell you, after sampling the fare, TOTALLY worth the price!
I ordered the Chicken Parmesan chicken burger with Cheddar & Ale fries. OMG, delish! The chicken burger was perfectly seasoned and cooked, the flavor of the marinara and parmesan crisp mingled so well with it, and the brioche bun was light and flavorful. An excellent combination. Then the Cheddar & Ale fries were a delight. The fries by themselves were great. But the sauce was even better. My husband loved the fries but was not a fan of the Cheddar & Ale sauce, but he hates alcohol and it has a very beer finish (as it should since Ale is in the title). So if you don’t like alcohol, I don’t recommend it.
He ordered the OMG burger and OMG he thought it was great. He usually can power through a double burger just about anywhere, but this was so big he couldn’t finish. Unless you haven’t eaten all day, the result may be the same for you. He recommends just get 1 patty and will do that in the future. But the flavor was great and it was perfectly cooked.
I wish I had tried a shake. The Crème Brulee shake sounded terrific, but I will be sure to try it on our next visit.

Pretty good. Touch too expensive in comparison to eating at a full restaurant with table side service around the area. Hate for yet another place to leave the Seville so I really hope it makes it. Giving this 4 stars instead of 3.5 which I hope helps them. Never know if owners actually listen to Unilocal… they should.
Advice.
Cheese and Ale sauce sounds great but WAY too thin. Please thicken it up. It’s like water really
Use iceberg for skinny wrap. The romaine didn’t work.
Fries are not crispy enough.

Unfortunately all the different sauces in the world cannot save a flavorless, overcooked patty.
I really like the décor and feel of this burger joint. The fries were great. The selection of sauces is second to none.
We tried the two southwestern style burgers. The brioche bun was far better than the sesame seed. The patties were boring. The meat was well done and just didn’t bring anything to the table. On to the next burger joint…

My mother and I came here wanting to try some place new and since I’m on a Paleo/​Primal kick, I figured this would be a great place to check out. Upon entering we were greeting with a friendly smile by the cashier at an order counter that I slowly walked up to saying that this was our first time here. She was very enthusiastic and proceeded to explain the menus to us (regular and gluten free) and told us how it worked (i.e. we order here at the counter, they give us a number that we place on a table, the staff brings out food, but its self serve at the drink station). My mother ordered the Burger 101 ($ 6) which is a plain burger and I ordered the Super Burger Bowl ($ 8) which is a salad topped with the patty of your choice plus bacon bites and we split the large half and half sweet potato/​regular fries basket ($ 4) and both choose to get fountain drinks ($ 2.19/ea). Our total after tax was $ 24.
After we ordered we went off and snagged one of the four booths and then headed to the condiment/​fountain drink area. They serve Coke products and even have a dispenser with Vitamin Water in the acai-​blueberry-​pomegranate flavor. I opted for the unsweetened iced tea (either sweetened or unsweetened) and was left with an underwhelming dissatisfaction with their iced tea. I am not sure what happened, but I would advise getting it and I was wishing I went with the Vitamin Water. After we got our drinks we side stepped to the condiment section which has 10 options of dipping or topping sauces: thai ketchup, chipotle may, toasted marshmallow, honey mustard, bbq, ragin’ cajun, apple cider, ranch, ketchup, and mustard. We choose to try three, the thai ketchup, toasted marshmallow, and the regular ketchup. The thai ketchup had a spice to it, but it wasn’t hot-​spicy and toasted marshmallow — was gross. It tasted like melted frosting and was way too sweet for me, I just stuck with the regular ketchup.
Our orders came out pretty fast and my mom enjoyed her burger and I loved my Burger Bowl. The patty was cooked perfectly! It was pink all throughout the center making it the right amount juicy — so juicy that I didn’t even need to use the salad dressing that I ordered as a side. The fries were also a-​ok, but nothing to write home about, I guess that’s why there is a large condiment bar. Regardless, my mother and I would not hesitate to return for another meal.
The décor is a clean white with pops of color. Paintings on the wall were black and white photographs with colored areas (like the eyes). There are only 4 booths in this entire place that could seat 4 people comfortably and 6 people more intimately. The booths are also narrow not leaving much room between you and the table. For bigger parties you could push several of the floor tables together or take advantage of 2 of their high top tables that seat 8 people. There is also a bar in the back center of the building with 9 stools for those that enjoy that type of atmosphere. Bathroom wise, there are two basic single occupancy bathrooms, one for males and one for females. They get the job done.
I’ve never been a burger person, but would recommend this place to anyone interested!

Stop by just to get some fries for a snack. Then the wife and I decided to have early dinner. Liked how clean it was figured another burger place. This place was amazing. Great service. I asked for something not on the menu to add with my dinner. She said it’s not listed but I will do it. What a great attitude. Got our food very timely and fresh. This was absolutely the best burger I ever had so tasty. My wife’s chicken sandwich was fantastic as well. I am visiting from California on vacation and they could use some lessons on how to treat a customer. If I lived here I would visit regularly try this place out.

Being a burger fanatic, I’m almost always in search of the perfect burger. So as the weeks went by and I continued to pass Burger 21, I finally decided to stop in last night and indulge in some burger goodness and a shake.
Walking in, I was slightly reminded of Smashburger or a trendy froyo spot. One of the gentlemen working there kindly pointed me and my family to the front of the restaurant where I can order, since there are two entrances. Throughout the meal, this same man stopped by our table to see how we’re doing and if we needed anything. It was refreshing, and I could sense that this man actually loved his job (a rarity in the service industry these days).
But you’re probably wanting to hear more about the food than the service, so here it is. The burgers are amazing! My wife ordered my BBQ Bacon Burger medium (GASP! A faux pas in my search for the perfect burger), but surprisingly it was tender and juicy. The burger was stacked and about 5″ tall, but still manageable to eat. The fries were great as well; not too crispy and not too soft. We ordered their cheese/​ale sauce and tried a sampling of their vast array of sauces (though I did stay away from Toasted Marshmallow sauce), and I have to admit the Chipotle Mayo was my favorite.
The milkshake was, how should I say this? Dreamy! It was blended smooth, the chocolate and peanut butter was blended so well and neither seemed to overpower the other.
My overall recommendation? If you love burgers, you gotta go here at least once. It’s really good.

Another burger place, this one is pretty good located at Indian Bend and Scottsdale Road just East of Scottsdale Road.
Shared the Bayou Burger, Shroom Burger, Chicken Marcela Burger and Basket of Fries and the Salted Carmel Pretzel Shake. The Bayou Burger was good and I elected to have the Sriracha on the side. I would next time rather order a burger rather than the turkey sausage burger (Bayou Burger). The shroom burger was good and the fries came in a good size basket. The Salted Carmel Pretzel Shake was awesome and my daughter devoured it.
The most interesting thing was the dozen or so sauces available for burgers or fries. The Chipotle Mayo was probably the best. The Toasted Marshmallow was interesting but just okay.
Reminds me of a little nicer Smash Burger with a little bit nicer interior.
My recommendation is get a burger and not chicken or turkey parties.

As I walked in to what I thought was gonna be another cliché burger place I was pleasantly surprised at what I saw. There was old fashion burger place style integrated with a contemporary design, a very warm welcome.
The burgers look great and taste great. Their fries are better then others, you can tell by the taste.
They have a bunch of dipping sauces to choose from. They have your regular ketchup and a marshmallow sauce for those inclined.
It’s a casual vibe and the staff treats you like friends. When our server brought out our food he said «shits boom dude». I’m sure his boss wouldn’t like hearing that but I found it funny and comforting.
Great atmosphere. Great fries. Great burger

I was one of the lucky people to enjoy Burger 21 on their opening day ⁷⁄₂₁!
The options are endless and they have something for everyone. Juicy burgers? yep. Chicken burgers? yep. SEAFOOD burgers? YEP! Salads, dogs and shakes also have real estate on the menu.
I decided to try something different so I went with the Spicy Thai Shrimp burger, lightly-​fried (not greasy) shrimp burger, lettuce, tomato, sriracha aïoli, sesame Thai slaw, pure sriracha, toasted sesame bun.
This thing was ridiculously good. Great amount of heat and big chucks of shrimp in the patty.
I also ordered some fries (do not come with your burger). There is a sauce bar with about 10 options, some are very interesting. Toasted Marshmallow and apple cider sauces for sweet potato fries. My favorite was the Thai Ketchup on the regular fries, but everything was good.
The service was great and the prices are very fair. My office is close so I will be back often, much to the dismay of my diet plans… Welcome to Scottsdale Burger 21!