Einstein Bros Bagels

The people here are so rude! I ordered a sandwich without capers but still got capers on it. No big deal until I brought it back to the woman who made it seem like I was asking her for the moon. She really didn’t remake my sandwich but just took them off and handed it back to me. So sorry I made you do work when your store is empty…
I usually like this chain but this store sucks!

One star is too many for this location
I went to have lunch and waited until the employee finished cleaning the floor. He came to take my order without washing his hands or putting gloves.
7-​29-​2015

Walked in, stood at order here counter for several minutes. The one guy that appeared to be working never acknowledged me. So I left.

went recently because we had some gift cards. my husband’s traditional lox and bagel on an everything bagel looked very good. Flavored coffee was excellent. I had a 9-​grain bagel w/​pb and j. it was good as well. I did ask the man at the counter if he could suggest something different and he just shrugged and said it’s all good. afterward I realized I could have had a «healthier» choice w/​an egg white, mushroom and asparagus combo.

Awful customer service. Huge line and customers keep leaving the shop before even they get to register to order their meals. Unexperience employee that is so slow, and not even understand customers orders to put in the computer. Manager on duty simply staying at the register and do nothing. When I brought the problem to his attention, he said: «He will get better.» This is my last visit to this location. Dirty floor. Wish I could talk to the main office. Terrible experience.

By far the worst Einsteins I’ve ever been to. Terrible customer service and so very slow. No matter what time or day, I’m waiting for at least 15 minutes. For a bagel!
The employees are dirty and dingy and even the store manager wears her hair down and hanging over the food as she makes it, disgusting.
It’s a shame this is the only Einsteins near me, I love the other locations, this one is hands down the worst.

* * * TERRIBLE customer service * * * I rushed home after stopping by to grab a turkey sandwich just to find out they left the key ingredient out — turkey. So it ended up with a veggie sandwich. I called them to let them know and they kindly offered me another sandwich next time I came in. They took my name down. Today — I returned and they rejected their original offer. I’ll never be back.

First time in a bagel place and I would say it was ok. I still can’t figure out why one employee takes the order, another takes the money, another employee calls out orders and one more walks around asking if everything is ok. All this for a bagel or sandwich seems wasteful of labor.
Since this was my first time here, I ordered an ice tea, somehow I was supposed to know it was in the cooler on the way to the line for paying. Guess I am just out of the loop at this place.
Food was ok, nothing worth mentioning. I could always get a bagel with coffee at another place and be just as content.

Standard chain bagel shop. They make several variations of good coffee. They have breakfast bagel options (some with eggs, steak, smoked salmon or veggies) which are not the greatest. If you order a dozen bucket of bagels to go (with two cream cheeses), you can get them pre-​sliced, which is nice.

Great bagels, yummy coffee. The people are awesome. I come for breakfast at least once a week!

My dislike of Einstein Bros Bagels is pretty obvious. Just look at some of my reviews of other locations. I only ate here because it was 7:30am, I was hungry, a bagel sounded good, and I had some time kill before an appointment just across the street.
Like any Einstein, the bagels are acceptable. Nothing amazing. Just good enough that I am willing to part ways with $ 3 for bagel and cream cheese without being angry. That being said, it really felt like this location skimping on the cream cheese. I’m also not a fan of the set up. Not only do I hate waiting in line to order, then waiting in line to pay, then waiting for my food, but this location’s toasters are in the middle of those lines. When they call your name, you have to walk back to the middle where people are waiting to grab you bagel. Couldn’t someone take 3 seconds to walk toward the group of people waiting?
This location does have something going for it that I do appreciate; Friday Challah! Great call by whomever was smart enough to realize that they’re in a very jewish part of town. I have no idea if it’s any good. I doubt I’m going to drive over to Einstein just to get Challah, but I appreciate that

I go there almost daily and have been for almost 2 years. The manager, Michelle is amazing and the staff is always extremely friendly and helpful. I have always had great food, fast service and a wonderful experience. It is extremely clean, pet friendly outside, and I would say to go there every day like I do!

Decent bagels when you are hungers.

It is frezzing inside and the service is terrible, gave away our order to someone else and then said it would be another 15 min and when we said no they only gave us a partial refund and made us pay for the coffee even thoug we were leaving .they need a lesson in the customer is right

Bagel sandwiches are just A-​Ok — they are actually pretty bland. I had the black forest ham, egg & cheese breakfast sandwich on a wheat bagel and I tasted nothing. The bagels with schmear, though, on the other hand are pretty good. They have the new pretzel bagel that my son ate — it was really good, but I did have to scrape off some of the salt that was overloaded on it. Go here for the bagels and schmear, go elsewhere for the sandwiches.

Been to several of these on other trips and they are always good. Bagels were the same good quality but none of our three bagels were warm. I got the egg sandwich and the cheese didn’t even melt. We will try it again on this trip and I’ll update if there is any difference the next time.

Stopped there on my way to work. The bagel I got tasted like dirty mildewed water. I don’t know if this was due to what was cooked in the toaster before or bad butter or what but it was truly inedible. The only reason they don’t get one star for this experience is that it is the absolute first time I have had an issue at Einstein’s.

Please for the love of God, don’t microwave eggs.
If not for that, this review would be a 3 or 3.5 stars, but seriously, eggs don’t like microwavization. Just ruined the whole panini egg sandwich for me.
The coffee was pretty good. They had a selection of 4 going from light to dark which is nice. Lots of places have you choosing between a full city and a french which is frustrating.
Service was very friendly, but a tad slow for the number of people that were working there. I think they were focused on a lot of large pickup orders, but when you sell bagels by the barrel, you should expect that.
Saw some people picking up said bagel barrels, they mentioned how their office would cheer upon their arrival and heap laurels and praise on their shoulders. They boasted that their upcoming performance review was assuredly positive with such accolades. I smiled at them and wished them the best in their fantasy worlds.
Scottsdale methinks is full of fantasy in this desert oasis.

The coffee at this location is awful– please go get lessons from the lady at the Thunderbird and 40^th street location.
However, the primary morning guy, Shawn, is awesome. He is friendly and chipper, but not so much so that he’s annoying as your first human contact of the day. He is generous with the toppings and speedy.

Hrmmm im honestly surprised at the lack of 5 star reviews for this location.
I have been stopping in here for 5 or so years and have never had one bad experience.
I stopped in on Wednesday, got a bagel with schmear and a large hot chia tea latte.
My complaints are that the drinks come WAY SUPER HOT and the bagels always come with so much cream cheese that I have to scrap some off. Seriously, and those aren’t bad complaints, im just picky.
The service is always outstanding and fast! I never have to wait more then 3 minutes to get my hot drink and bagel in my hand.
Keep up the good work!