Einstein Bros Bagels

It’s a one star rating by default, deserving of no stars.
7am Getting to work and kids to school, stopped off to grab a coffee and a bite. We were the only ones there and three employees behind the counter. Ordered our food and drinks to go. I decided to purchase a stainless steel refillable mug, advertised on the display rack for $ 7.99. The cashier, bless her heart, in addition to running the cash register was tasked with making a smoothie that we ordered. Off the bat, this was not a task she could handle. She pulled out the smoothie mix and then she glazed over. She decided to check us out and just ignore the smoothie. Back at the cash register, the mug rings up $ 11.99. I bring up that it’s advertised as $ 7.99. After all three employees walk over and confirm the price and the display, the head staff mucks with the register and I can see that she does NOT know how to make an adjustment to the tab. The best she comes up with is to take off the price of a bagel and smear,$ 2.40. She tells me that this is all she can take off. I point out that it is clearly advertised for $ 7.99. She then gives me some BS, that it was a promotional price that was not removed. I said no thanks to the mug, she was shocked that I did not want to pay more than advertised.
Back to the smoothie… That was put on pause for 17 minutes. The head staff had to step in for the cashier and poured the smoothie concentrate and ice into the blender.
The last straw that will forever make me avoid this franchise. I get the bag that held my bagel … The bagel was smashed completely flat and cream cheese smeared about the bag.
7:20 finally out the door! We were the only customers in at the time of ordering! Why is it such a struggle to get a friggin’ bagel and coffee???

They were polite but I made a simple request for fairly simple bagel sandwich I asked him not to cut the bagel and four pieces like they always do you know the top half the bottom half and then two other halved those two things and I asked for garlic cream cheese on it and I received my sandwich cut up in pieces so I wasn’t happy perhaps they should do random drug test for marijuana use they did seem a little stoned

The WORST Einsteins location Ive been to. Terrible service and had to wait 20−30mins for my coffee (not joking) all (3) times Ive been here. It really wasn’t even thatbusy. This place is horrible! I will absolutely not be returning to this location!

Went to this location this morning for the first time in a long time. Usually, all I get is a bagel or two and I am out. But this morning my girlfriend and I wanted a little more for breakfast so I ordered a bacon, egg, and cheese sandwich on a plain toasted bagel while she ordered an everything bagel with a plain spread. We ordered it to eat there as we had a good amount of time to eat. We sat down to wait, and we waited and waited for about 20 minutes. During this time she went and got a Jamba Juice smoothie while I waited for our food. While I was waiting I saw Employees run out the door to hug a friend, text on their phone at the cash register, and run in and out of the back laughing. The Employee who took my order even served another group that was sitting right next to us and walked right by us and I even made eye contact with him and our food still wasn’t given to us. I was very annoying seeing employees run around and laugh on their phones and run outside to hug a friend so I finally went up to the counter and asked about our food and they simply just skipped over us and «totally forgot» as the employee put it. They hurried our order and even gave us a refund but by this time we just asked for our food to go and ate our food in the car on our drive back.
This place must seem to have this problem a lot based on other Unilocal reviews. Hopefully, they fix this as Einsteins is one f my favorite places to go to when I can. PLEASE FIX YOUR CUSTOMER SERVICE AT THIS LOCATION!

Love their bagels and their flavored coffee. So good however this location seems to be out of bagels every Friday morning. They cannot plan for the Friday morning office rush at all.

I really want to give Einstein’s a five stars because the food is always delicious. I have no doubts about the quality of food. It always tastes fresh. The coffee is also delicious. Much better than Starbucks coffee in my humble opinion.
However, there is a bit of inconsistency coming out of this location. I always order the bacon spinach Panini. Depending on who makes it, it always seems to come out different. Also depending on the staff it either takes 2 minutes with a huge crowd or 15 minutes with just one person ahead of me.
I feel the staff can be very unorganized at times but I do not blame them for this. In my opinion, organization of staff and how a business is run comes from the higher up management and training.
One example of this would be: I ordered a caramel macchiato and I noticed the employee who cashes people out is also the one who makes the coffee for the customers. After she cashed me out, she stood there and continues to take payments. Well… people kept coming in and ordering and she continued to stand there and look frazzled while taking payments.
On another Occasion: I ordered a caramel macchiato and the girl taking payments kindly asked a few customers to wait after cashing me out. She started to make my coffee, took another persons payment. Then finished my coffee. She was done in under 2 minutes with my coffee instead of the previous version of this which took 15 minutes.
So again, there seems to be a bit of inconsistency and organization with the staff. Things should be able to flow smoothly and run at a pace that is smart and timely to benefit the customers who are on their way to work in the morning and want to be in and out. It should never take 15 minutes for a coffee just because it gets a little busy. Other people can wait to be cashed out or to take an order. Get to the people who have already ordered are waiting first. It only makes sense.
Instead I see people who have ordered being pushed back and pushed back when it gets busy. To me this is unfair. If you get there and there’s only one person in front of you and you order one thing it should take two minutes. Instead if they get a rush it could now takes 20 minutes because they will put your order on the back burner to accommodate the people walking in the front door.

I love this einstieins, im a regular, I come at least 5 times a week and I get the same thing everytime so naturally the staff knows my order and I get in and out so fast I love it! Not to mention how clean it is. I would recommend this location to anyone and I actually do, my friends and family tell me how much they enjoy it to!

Well the person taking my order was nice but waited 20 mins to get my one bagel and cream cheese not toasted. Wow really can they work any slower And it was only 9:00 am Then all of the sudden employee started coming from The back to help the people waiting

Absolutely horrible customer service. I would NOT waste my time going to a business that does NOT know how to treat their customers. Plenty of other businesses surround here (Rainbow donuts, etc) that would be more than grateful to serve you. I went in to replace a previous order that they had made wrong, the manager was quite rude and had an attitude to my face let me not forget to mention they made my order wrong AGAIN… Management is extremely poor.

Worst place I have been too. They get our order wrong every Single time we go there. They always are out of the most popular bagels. I have complained to the management thru phone, and email with no response. This is 3 minutes from my house but refuse to go there

I live nearby and have been coming to this location regularly for about 12 years. I have noticed that this place started going downhill within the last 2 years. Used to be great service and great staff. But now it is just a sad excuse for an Einsteins. It just seems like it is managed extremely poorly. There always seems to be some sort of chaos behind the counter, employees running in circles, and a group of unhappy people waiting around for their orders. They are usually out of several bagels. Ever time I stop in here I am unhappy with the service — EVERY TIME. Best bet is to avoid this failing disaster and go to the one on Tatum and Shea.

They are always out of bagels that I want. Just have poppy seed or plain. I thought they specialize in bagels. Who ever is ordering supplies, is not doing a good job. Going to try another Einstein’s, hopefully I’ll get what I want, or at least better choices!

(My experience and review took place on Oct. 2014, I didn’t realize my review wasn’t posted.)
I was greatly disappointed in the entire staff during my visit. Extremely poor customer service. It wasn’t busy whatsoever and I waited, waited and waited at the counter visit in clear view. NO one acknowledged my presence although each employee and I had direct eye contact. Unsure what they were doing that they couldn’t greet, welcome or say hello, we’ll be with you in a moment (if they were occupied). No apology for the wait, NO smile. I didn’t feel welcomed or comfortable here.
However, this unpleasant experience gets much WORSE with discovering the TRASH and filth throughout this business. Tables are dirty, not wiped down and the floors completely TRASHED with GARBAGE behind the bagel counter, food display. Trash all over the floor and with the overstaffed of employees not one person bothered to take responsibility to pickup and have the area cleaned including the on staff management! Due to disregard of employees and management with poor cleanliness, I would highly divert consumers to another location or similar business. It was absolutely disgusting. There is NO excuse for the actions of these employees and why this food business is being dumped on with garbage from its own staff, representatives.
I regret purchasing my meal here, since I discovered this afterwards and it ended up being tossed out. I am not taking any chances with getting ill from this place. Time for a thorough cleanup of this place, including cleaning out all of its employees who don’t give a damn, including management! Corporate has been formally informed. I would hope after my negative experience along with that of a fellow Unilocaler, Casey K. Corporate takes this seriously and does unannounced regular drop ins at this store location because this is a serious health issue that I believe the public health services need to intervene on if this continues.

Love the bagels and the spreads but it always seems to take longer than it should. They should also set up so small orders can get through quicker, large orders bogs it down.

We had a craving for bagels and stopped by pretty late in the day (just after 1) for a dozen and some cream cheese. The sesame seed ones are my favorite. The selection was a little low but they were yummy. The place was dead so the young man behind the customer only had to worry about us and delivered excellent service. We were in and out of there with our dozen sliced bagels in under 5 minutes.
This is out local Einsteins so we have been here many times before without problems. I see that many people complain about the service but I have never had any problems here. I may have to wait a bit when I come in at my usual time around 8 on a weekend but it’s usually packed as well so that is to be expected.

The place is pretty good when the manager is on duty. But when it’s just a bunch of kids running around in circles the wheels fall off. I won’t be back.

Decided to come to Einstein’s because it was close to the house and I was given a gift card from a student. Big mistake! Customer service was non existent. Not one employee said hi, good morning, what would you like, or thank you. In fact, they all had a look of sheer panic that people would want a bagel on a Sunday morning or they were hungover. We took our bagels to go only to find there a thing spread of cream cheese. I don’t think they could have made it any thiner. In fact, we barely even tasted cream cheese at all. I would like to thank Einstein’s and their employee for providing me with the affirmation as to why I don’t go there. The only reason I gave it one star is because I had a gift card. If you want a good bagel with good customer service, go to Big City Bagels. They are a locally owed business that takes pride in their product and customer service.

One star is too many. Waited almost 25 minutes for 2 toasted bagels with butter. Don’t know what took so long, as there were only 2 people in front of us. The most unorganized place I’ve ever seen. There were maybe 6 types of bagels left and the other baskets were all empty. Pathetic looking. The guy who took the order acted like he was doing us a big favor. I was so pissed off waiting that long, it was unbelievable. I could have sat down to a full course dinner in less time than that. BUT the worst part of all, if it can get any worse, was how filthy the place was. Check out my photo. That was just behind the counter. The rest wasn’t much better. Incompetent, slow, filthy, unorganized and unfriendly are just a few of the adjectives that come to mind. Stay clear!!!

First time at this location. I wish there were more people like Carlos working in customer service. I always ask questions right before I order something– bad habit. But Carlos didn’t seem bothered by it at all, he actually seem genuinely happy to help. Thanks for my delicious chi latte !

This is the worst customer service I have ever had to deal with. The staff has zero communication therefor multiple orders were wrong, and took over 20 minutes to get out. I personally witnessed employees despite wearing gloves touching their hair, and dropped milk caps on the floor and continued to put it on the milk jug. If I was a health inspector they definitely would not have passed. It just seems to have gotten sloppy and disappointing.
Not to mention I’ve been sitting typing this review, I open my bagel and the cream cheese and butter I paid for aren’t on here… Who eats bagels just toasted?