IHOP

I’ve never received such atrocious service in my entire life. Tried calling ahead to place an order last week. The phone rang for 3.5 minutes and no one answered. So I went down to the restaurant in person to order and pickup for the rest of my office. Was not greeted at the counter when I walked in. When someone finally came to the counter, I was treated rudely and the employee turned his back on me several times, even going so far as to walk away in the middle of my sentence to seat someone else.
Then, while waiting for the order to be ready, I asked if there was something wrong with the phones. The employee felt it was appropriate to tell me that he doesn’t answer the phone this late at night because another organization orders to-​go and doesn’t leave a tip. This is extremely unprofessional and definitely not an appropriate way to speak to a customer.
I was willing to overlook this and try again this evening, but lo and behold, when I tried calling, no answer on the phone. In conclusion, IHOP, you’ve got some serious work to do if you want to keep your store open!

I came to this ihop at 2am on 1÷24÷16. I had a long night at work and just wanted a hot meal and a smile. I didn’t get either. I was not greeted at the front counter for a long time, then a server briskly walked past and said «I’ll be right with you» without even looking at me. I heard him arguing with a customer about the amount of customers he had. After several minutes he walked past me again without looking at me or saying anything to me. It was obvious the server was in a bad mood and it was putting me in a bad mood. After several more minutes without being acknowledged I walked out.
Horrible customer service tonight.

the manager sat us on top of another table. The man that was sitting there had gone to the restroom, the manager sat us on his table. The place was not busy. It took over 40minutes to get our food. The manager did not come and apologize for either of the mishaps. horrible experience. I remember why I dont dine at Ihop now.

Went there late last night. Michael is an inspiration to all. Great service by him, he was fabulous!

This is by far the best IHOP I have been to.
First of all, there were many people working, though it was pretty early on a Sunday morning. Service was friendly and quick.
Second, the food was really good. Nothing unforgettable, but as far as basic breakfast food goes, this was delicious, especially for the price.
Third, sign up on their email list. You get free Pancakes when you sign up, and then again on your birthday.
Enjoy!

After a long day (10 hours of test/​scans) at the Mayo in Fountain Hills, I felt like pancakes so Unilocaled it. You expect the food from the IHops to taste somewhat the same. My sampler was good, but the pancake was not. I was not sure what it was? Batter is old? My parents mentioned the same thing that their pancakes were not very good either. So, I am not crazy yet. The service was slow.

SO YUMMY!
First off I will say it is very clean, and the staff is very nice! Also, the booth that I sat in was very comfortable.
I got the Carmel Bön Bön Pancakes (seasonal-​$ 2.99), and the Toasted Marshmallow Hot Chocolate (also seasonal).
The pancakes were DELICIOUS! I added chocolate chips to them for 89¢ :) There was a choice of two or four, I got two (pictured).
The Toasted Marshmallow hot chocolate (also pictured-​$ 2.49) was some of the best, if not THE BEST I have ever had! AND YOU GET TWO — *FREE*- REFILLS!!! WOAHHHHH! :P

We have been here a couple of times, get prepare to wait at least 20 minutes, I think they definitely needs more staff, as after you get your meal you are literally «abandoned» but your waiter magically reappears to give you the bill.

The waiter pressured me into buying a big steak omlet even though I didn’t want their big steak, I simply wanted a omlet with steak. The waiter was simply rude.

If you like waiting, then this is the place for you. Each time I’ve been here the kitchen was inadequately staffed. The cosmetic changes to the interior does not make up for the extremely slow service.

Not surprising, the food and service were terrible and my husband got severely ill after consuming what they said was a T bone steak… Although he did wonder if it had come from a cow… He wasn’t sure… He said it came from some sort of an animal, however was not convinced it was beef. Needless to say, after 3 hours in the bathroom last night and still sick today likely from food poisoning, we will never return to this crap hole of a place ever again.

We actually drive further to go to this location. We were here on Saturday and really enjoyed our meal. The staff here has consistently been better than the IHOP located off of Pima & the 101. They are friendly here and we haven’t had issues with them getting our orders right. The restaurant has recently been remodeled. We are looking forward to going back.

We have eaten here twice in one week. They have a senior menu for Pops and when you can get 2 eggs, bacon, sausage, pancakes and hash browns for less than $ 6.00 it is a great deal for seniors. I wish they had more of a lunch selection but hey they are known for their pancakes. There new salad with chicken, oranges and pecans is pretty good and is a pretty big size. Nice friendly staff and pretty good salad.

It’s a pancake house that’s open 24 hours. While I am a fan of their breakfast items, I can’t say that I care for much else on the menu but the burgers.
We have always been treated very nice by the staff and service is fairly quick. The big plus to this location is that it’s located close to the house and open 24 hours. That means when I have a doctors appointment telling not to eat after midnight, I can come here at 10:30 in the evening, eat something and not be starving by the time I get to my appointment. This is a big plus for someone like me that gets very hangry.

Very poor service by Mary Jane she is very slow and inconsiderate to her customers and very rude waiter if you get her just leave

My wife and I came in for a late dinner tonight and had such a great experience. When we walked in the restaurant was empty with the exception of an older couple. Right when we sat down people started pouring in. For late night on a Tuesday, I couldn’t believe it. Tim had every customer accounted for and made sure everything exceeded customer expectations. I would also like to give credit to William and the chef in back because the food was almost identical to the photo on the menu! Restaurant was also recently remodeled and very CLEAN! I literally came home and created an account because I was so pleased with my visit. Thank you to all who contributed to the wonderful service we received!

Service was terrible. Food did not come out the way it should have. Eggs undercooked and mush, bacon not crispy. They ran out of food for our order but didn’t tell us until way after we had ordered. Told my waiter about my food and he just took it away and didn’t offer to fix it or ask if there was anything else I wanted. Will not be going to this IHOP again.

I don’t get why this IHOP is getting such low ratings. It is located in a nice area in Scottsdale and the place has been recently remodeled. It is a clean place to eat. In addition, the waiters and waitresses are attentive and respectful. They usually take your order in a timely manner — unless of course, you arrive on a Sunday morning right after church lets out. On Sunday you will wait at least 20 minutes to get a table and about 5 to 6 minutes to get a server to your table. Let’s face it, he place is crowded because most people go out for Sunday breakfast. That’s as simple as that. My experience here is that they serve good food at not so outrageous prices and you get really good deals if you are 55 or over. So if you don’t want to wait, don’t come here on a Sunday. It’s not fair to judge service on a Sunday.
On an over 55 menu (which I partake of), you can get an amazing breakfast for about $ 8 out the door. You can’t beat that. In addition, if you respond to the survey on your receipt, you will get a free drink next time. That means a savings of $ 2.79 plus tax and tip (for coffee) if you complete the survey and get the code.
I don’t know what people look for when they go to IHOP. It is not a foodie’s haven. It is a place to get breakfast items, basic American fare (cheeseburgers, fries, etc) and of late they have added more international items. That’s it. Want a great steak? Go to Ruth’s Chris or Flemings. Want an amazing burger? Go to those burger places where they charge 12.95 for a plain burger plus fries. I hold no stock in IHOP so my comments are based on my many experiences at this IHOP and hopefully to bring balance to some of the mediocre reviews.

Food good sometimes, remodel nice.
2 times there. 1 waitress had attitude over easy eggs runny did not eat nothing done.
2 attitude waitress again we were a group after bowling some women playing. Mah jong told us to be quiet it is a restaurant we were paying they were playing for free.
Maybe we should start a poker group there and not pay then IHOP would listen to our complaints.

We had a late Sunday breakfast here (08÷17÷14). Restaurant was clean and not busy. We got greeted and seated next to the check out. Waitress was nice and food was the standard Ihop food. We had nothing to complain.
***I’m giving only one star because of one employee (Malcolm) who was standing around at the checkout and decided he needed to burp out loud while we were eating right next to him. What was disgusting and respect-​less!