J.Crew

I’d like to start off by saying that I’m a huge fan of J.Crew. I’ve been loyal to this brand for over 20 years. I remember the days in high school (pre-​Internet) of waiting for the catalog, picking everything out (with back up color choices), mailing in the order form and hoping and waiting for weeks (sometimes months) for my package to arrive. We are talking pre-​Jenna Lyons, barn coat and cable knit sweater days. The days when J. Crew was known for back orders and delays and seemingly not having their s**t together. But I didn’t care because I loved the clothes then as much as I love them now. That being said, when I walked in to this location I was less than impressed. Maybe it was an off day. Maybe the b-​team was working. I don’t know. All I know is that the woman who helped me acted like she couldn’t be bothered and was more interested in helping someone else. I wanted to try on a pair of new balance sneakers and she was apparently annoyed by that because she tried to say that they might not have them before she even looked. When she came back with the shoes, she made it a point to say that they were not included in the sale because «they are a third party vendor.» In case I was unaware of the difference between new balance and J. Crew? Ok. That’s fine. I tried them on but they were too big so I wanted to get the next size down. She rudely ignored my attempts to get her attention and instead helped a woman who wanted to buy a vest that was 40% off. Zero acknowledgement. I waited for about 10 minutes. Two other sales people walked by me and offered no assistance. So I left the shoes on the couch and left the store. I’ll probably buy them online because I do like them. But I’m not going to contribute to the sales of a store where the employees are completely indifferent and quite honestly, rude. In the age of the internet, customer service is huge. When I walk in to a real live store, I want them to deliver… otherwise, I can have it shipped to my door and not deal with the parking and the people. I don’t think this store represents what J. Crew is aiming for. And it’s kind of a small store (no crewcuts) for such a large mall.

Awesome customer service! I have to shout out Tuesday and Dorothea for being very awesome and understanding. I put on a shirt I recently purchased and it ripped on me. They were able to return it for me an order me a new shirt online because they did not have my size in the store. I want to think Tuesday for helping me feel at ease and comfortable after freaking out because my favorite shirt ripped. & I want to thank Dorothea for always being so lovely to me when I’m in the store. Will always continue to shop at this location

They only sell women’s clothes here. Came here on a week night. Store was clean and organized, even the sale section. It wasn’t ransacked like the ones back in SJ. Fitting room floors were dusty so they could use a cleaning. Staff was pretty friendly. Successful shopping trip; came out with a pair of flats and a skirt.

J Crew is the proverbial mixed bag. Maybe I’m spoilt. When I lived in the Philadelphia area, the King of Prussia team was exceptional. They knew the true art of selling, which is establishing a connection and offering a variety of choices. Perhaps the Scottsdale store is simply understaffed or the people aren’t invested in their jobs. I am not certain what it is. Every time I have visited – and I like to give a store several times to wow me – the employees are rushing around or chatting amongst themselves, just at two extremes. No one seems very happy to be there.
At the end of both extreme is faulty customer service. There is no sense of urgency or even of building. Grab a shirt and you might wander around with it for a long time before someone wants to put it on the fitting room door. The only time you do draw attention is when you scoop up a bunch of items, and then, the associates seem to be wanting to fight for the sale. I love me some J. Crew, no doubt. They are classic and yet current. I would love shopping here more if the Scottsdale store could shore up their level of service with what the KOP location is doing.

Hours of my time have been spent at J Crew. The sales associates are very helpful, reserving fitting rooms, checking in the back for sizes, even running around the store as you stand unclothed in the dressing room.
Clothes at J Crew are more expensive than your typical store but you are paying for quality clothing. Many dresses and skirts purchased elsewhere have hit the dust as my J Crew pencil skirts and blouses stand unscathed. Need shoes to complete the outfit? Maybe a sparkling accessory? J Crew has you covered.
Plus, everything can be mixed and matched. The clothes here fit me like a glove; not only are they stylish and work appropriate. I feel confident, feminine and professional in these clothes.
Ask for the teacher discount if you’re in education!

I shop here regularly and the sales staff is always really friendly and remembers me.
Today I was here and waiting in line (it was extremely un-​busy) and some guy at the counter looked right at me and started picking at his nails. He let me wait in line while the sales associate rang up a huge sale in front of me while he primped. Not cool.

Wow not impressed wit the mens clothing prices. There a whole bunch of higher end store with this price range. The store crew was amazing and helpful! Really nice people.