Jimmy John’s

Been to other locations and they are all consistent with their product, customer service, and speed. I was surprised when I saw this location had only one and a half stars but I gave them the benefit of the doubt. The following is my family’s experience.
I went on Unilocal and decided to do my order online, through my phone, for pick up. I created an account, it was a simple process. I ordered 3 sandwiches and was able to customize each one to each person’s request. I drove to the 90^th st. And Shea location. I entered the drive through and told them I had an order to pick up. When I got to the window he had my order and total ready for me. He was friendly and efficient. When we got home I asked each person if their sandwich was accurate and my son said his was perfect! :) I had a very good experience with this Jimmy John’s order and location.

For months now, all I’ve heard is how everyone really likes Jimmy John’s. My friend and I were coming from Barrow Neurological for physical therapy around 1:00 PM. I turned off of Shea to 90^th Street and headed to Flower Child. The line was out the door and neither one of us like standing that long, so we decided to finally try Jimmy John’s next door. My friend ordered a turkey sub. I thought I’d have the BLT and asked for the bacon to be well done and crispy. The kid had another employee hold up a piece of bacon and said it came frozen?!? I asked if they could cook it well done and make it crispy in a microwave. He told me they didn’t have microwaves and he couldn’t cook it any longer to make it crispy!?! Told him I wasn’t eating raw, frozen bacon! I ordered the vegetarian sandwich with avocado spread and mayonnaise. Looked it up on the Weight Watchers app and it was «16» out of my daily «30» points!!! My friend and I wanted to cut our subs in half, so I went to the counter to ask for a plastic knife. They don’t have any?!? If you take your sub to them, they’ll cut it in half for you. I got ice tea to drink, so asked at register for some Splenda because I didn’t see any!!! I was told that they don’t serve any!!! WHAT??? I have never been refused a sweetener for iced tea at any restaurant in my entire life!!! That was plain stupid!!! My friend and I have no desire to EVER go back to JIMMY JOHN’S!!! There is no customer service there whatsoever!!! Like Splenda’s going to break them?!? Not impressed at all with this chain!!! They should all go out of business!!!

Two times now they have had slow delivery to my place when I am only right around the corner from them. The first time the driver was stopped by Scottsdale PD, so understandable. This time I have been waiting over an hour and a half and still no driver. A call to the store at the hour mark and I was told that today’s driver was riding a motorcyle (in this rain) and he dropped his bike in a puddle so they have been using a driver from another store. This is beyond absurd and I am about to call and ask for a refund. Edit: Just had to drive to the store to pick up my order. The manager really needs to train the employees better.

Don’t order for delivery, took them almost an hour to deliver 2 sandwiches, 1 mile away.

Extremely slow! More than a 10 minute wait to even order in the drive thru. At least 3 cars have left line to go elsewhere… Pick it up! It’s a drive thru.

The first time I ordered– there was a LONG BLACK HAIR IN MY SANDWICH. It looked like it was spread into the bread along with the mayo… Sticking out end to end– gross!
I have a weird thing about HAIR being in my food so I literally stopped ordering there for several months until…
Second time I ordered– haunted by the «hair incident» I asked for mayo packets instead of the spread and even wrote a note in my order saying «please don’t forget mayo packets!!!». I also ordered a drink and chips. Sandwich was delivered WITHOUT mayo packets or spread, NO chips and NO drink.
I called the manager to ask for a refund for the chips and drink. He said he processed the refund and sent the driver to deliver the items anyway, free of charge.
Never got the chips/​drink and still haven’t seen refund come thru, even after leaving messages for the manager. This was 2 weeks ago.

I love Jimmy Johns and in particular the bread they use for their sandwiches. Unfortunately, the handful of times I went to this specific location, I got what seemed like stale bread. Crunchy and crumbly bread is a sad thing indeed in a sandwich. Hopefully they either start baking the bread like it’s supposed to be baked or they need to stop making sandwiches with stake bread.

Who is in charge at this place? Of the 6 – 7 employees inside, there was not one person that even pretended to know what they were doing, nor move around with any intent or purpose. They moved in slow motion, and looked thoroughly confused.
I waited in line behind 4 cars in the drive-​thru. It took over 30 minutes to get through, not freakishly fast. Then as I was a few blocks away and bit into my sandwich, I realized it was the wrong one! I drove back, parked and went in. I told the man at the register that I received the wrong sandwich and he acknowledged what I said, then finished helping the customer who was getting change back (rightly so). She leaves, and he proceeds to fiddle with his cash drawer and completely ignore me. Needless to say, I got his attention and had the correct one made. 5 minutes later, the customer who was behind me in the drive thru came walking in with my sandwich, needing a replacement!
–3 stars for service, 4 stars for the sandwich. It tasted very good, but definitely not worth the wait.

Let me start off by saying I am huge fan of jimmy johns and was excited to see one open in our area! However went through the drive thru waited more than 10 min and I was the only one in the drive thru. Not one comment from the person who took my payment, no one more minute, no thank you, no have a nice day! What a shame!

Took 3 remakes to get my sandwich right. The last one was wrong too so i just asked for a plastic fork to remove the tomatoes myself. They dont have utensils and i had to use a napkin. Nothing special and not much to offer. Sandwich was almost hollow on the inside. for the money go somewhere else.

Went here for lunch because the restaurant connected to it had a line going out the door — should have stood in line. Ordered avocado on my sandwich and had to search for it — so cheap. Had iced tea only to find out they had no sweeteners — not even sugar — they didn’t seem bothered by it. Not impressed by the food or service. Definitely wouldn’t recommend.

If I could give them Zero stars I would. I am not sure who the franchise manager is, but I am certain they hires felons on parole. Nothing is ever made correctly, the service is slow, and each time I have received my sandwich back I have to rebuild it. I will never return to this location again. Corporate should honestly monitor this location.

I freaking love Jimmy Johns… NORMALLY! This location SUCKS! The people I dealt with were sad excuses for sandwich makers and lacked so much in customer service it wasn’t even funny. I ordered a Turkey Tom and asked for sprouts in place of lettuce… I wish I would have taken a picture of my «sandwich» and it’s sad attempt to live up to other jimmy johns but I was so hungry I couldn’t resist getting it in my tum tum. I seriously could individually count the amount of sprouts they put on it. When I asked for more they literally gave me another 10. The girl was rude and the cashier was sagging his pants trying to play the «I’m too cool for school card.» Seriously so disappointed in this location. Not sure if it’s a franchise location or what but it’s definitely bringing the Jimmy John name down. This company should have stayed in Colorado where I fell in love with it and where the people actually care about making a good sandwich! I’m tempted to go and get another sandwich just so I can take a picture at how pathetic it is when it’s made so «freakishly» fast… don’t worry if you ask for more it’s literally the same amount they gave you originally! Maybe they have to take inventory of their sprouts at the end of the night and only 10 per ‘wich is allowed. Who knows. I say save your hard earned money and go to subway or even jersey mikes down the street! WAYYYY BETTER THAN THIS LOCATION!

For a sandwich place, it was great. They have a drive through that really was «freakishly fast» from the time we ordered to as we were paying. There was no line and our order was exactly what we placed. The «skinny» sandwich takes out all the «exras» but still keeps the bread and main inside (ex. Tuna and bread but no lettuce) so it doesn’t really reducd the calorie count. Nice service.

Great sandwich for a only 3.99! That’s the way to go. I feel bad for cousin subs. Looks like that place is going to go with there overpriced sandwich! this place is much more fresh looking!

I Just Don’t Get it. There has been so much hype about this place, I was really looking forward to trying it.
I was shopping at a nearby store when a Jimmy Johns delivery person dropped a lunch off for the woman at the register. The woman said she had ordered from them every day since they opened and she was really excited because she rarely had time to leave for lunch.
I drove straight over to see what ll the fuss was about. I ordered a sandwich and was surprised to find it wrapped and waiting at the other end of the counter before I had time to put my credit card away. I unwrapped the speedy sandwich, eager to bite into the bread I had heard so much about. Sadly it was dry and disappointing. It might have been wrapped at warp speed but it definitely wasn’t fresh. I went back to the counter to see if there was anything they could do to help and they handed me a packet of mayo.
During the time it took me to choke down my sad sandwich, I was the only person seated in the place. The tables and floors in the dining area were really dirty. Crumbs and garbage on the floors and tables, but no one came out from behind the counter to clean up the mess. There was one customer who came in for take out while I was there.
Maybe that is the attraction. If you want take out or can’t leave work and need delivery this probably beats starvation but not by much. The quality and service I have gotten at Subway is much better.
I am hoping that maybe they were just working out the kinks of opening a new location. I have never been to a Jimmy Johns before but if this is what its like, I wouldn’t bother.