Jimmy John’s

I was indecisive between rating it 2 stars or 3 stars; but the reason I gave it 2 stars is because I have never had any luck with delivery. The sandwiches are good, and the employees are nice. But for once, it would be great if they could just get my order right.
It’s convenient for us that they deliver when we don’t feel like leaving the couch on the weekends. However, every single time we have ordered a delivery, they either forget the drinks, or the chips, or they charge us for large drinks but give us medium drinks. We called back once when they forgot something, but it took them 45 minutes to come back (they are only a little over 5 minutes down the road from us). So after that, we just kind of «dealt with it» when they got our order wrong.
The problem is, no customer should ever have to «deal with it». I understand their goal is to deliver as fast as possible, but getting the order correct is just as important.

Ordered delivery from this location the first time and my sandwich was missing some ingredients. I decided to give it another shot since the other locations I’ve ordered from in the past have been great. Not this one though. Second time around was worse — BOTH of our sandwiches were missing ingredients, the bread was very hard, and they forgot to include everything we ordered. Really? I’m sorry that I wasted my money on this. Looks like you’ve lost another customer.

I’ll let the experience speak for itself: myself and two coworkers ordered lunch 3 sandwiches 3 unsweet teas 2 cookies and 2 chips 45 minutes later half of the food showed up and when I asked the delivery guy where it was he took what they made back and went back to the store the manager then called and was rude apparently the online order messed up… Ok fine so we repaid requested that our food be made fresh because at this point it had been ordered an hour ago… So the driver comes back leaves it and the front counter and runs out before I can talk to him and still manages to short us one cookie and a bag of chips… mind you at this point it’s been almost an hour and 45 mins since we ordered our food suffice to say we won’t be using this Jimmy Johns again and we won’t be recommending their catering services to our clients… Which is a shame because this is the worst Jimmy John’s experience I’ve had by a country mile usually they are genuinely nice and fast this location is neither

First time ever to a Jimmy Johns, will NOT go back. The guy at the front register seemed like he didn’t want to be there. I ordered a roast beef and cheese sub and a drink. I went and got my drink and the sub was ready by the time I got back to the pick up counter. I took the sub and then I opened it when I got to my truck… I was very upset about the very bare sandwich of meat and cheese and the sub roll that I got was SO dry that it was actually hard to swallow. The sandwich taste was not that great at all. So, don’t go here, take your business to subway.

Good sandwich as always, friendly staff and quick service. It’s hard to beat Jimmy John’s. Will be back when in that neighborhood.

EVERY time i order from this place it takes them a minimum of 45 minutes to get my food. This is supposed to be the fastest delivery. They do not make any attempts to make it right either. Horrible customer service and slow delivery. Food is typical jimmy johns except by time i get my food its been in a delivery drivers vehicle for at least 20 minutes while he’s making other runs. Never again.

Nice place. Seems clean and decently kept but service. Service was an issue and not having any towels in the restroom it I will get over that. I like these franchise stores and they are always good sandwiches just, again service. Very disrespectful and on the cell phones at the register when I was standing there to order. Probably 15 – 20 seconds before he noticed I was looking at him ready to order. And then rude. Just rude and the others were not much better. Just didn’t look like avert well run store and poor management today. Good sandwich though.

Good job @jimmyjohns! Had less than stellar service last Sunday from the Raintree and 101 location BUT they a. Didn’t charge us for our large order AND b. The GM called me personally today to apologize and get my feedback. Customer service speaks volumes! We will definitely be ordering from them again and giving them a second chance! #honesty #humility #greatcustomerservice #jimmyjohns

Firstly, guy at the register with shirt unbuttoned wearing a big silver cross and surly attitude: Let me help you out on your people skills– when a customer steps up, you say, «Can I help you?» or even «What can i get you?» You don’t look blankly at him, like you’re trying to do basic arithmetic.
Secondly, I hope Jimmy John’s corporate catches on to the fact that your sandwiches are ripping people off. People spend hard earned money in your store and you send out crap sandwiches with what I would estimate as 50% of what they should have on them.
Stores like this are the reason I choose Jersey Mike’s 9 times out of 10.
Other than that, top notch place.

I ordered a meal from your lovely establishment a couple days ago. I waited for an hour and finally walked up to the front to see my food sitting on the reception desk. I have no idea how long it had been sitting there, but that was pretty frustrating. You have my phone # someone could have called me if no one was at reception to take it from you.

The subs here are always consistent. I usually go for the #14 «unwich» which has turkey, provolone, cucumber, tomato and avocado on a lettuce «bun». The service isn’t ever the friendliest, but it’s a quick option for lunch or dinner. ***3 Stars.

Oh, JJ’s. Where do I even begin?
Well, to start painting the picture here, I really (I mean really) hyped you up to my beloved BF yesterday afternoon. Crazy raved about your bread quality and taste, over-​generous portions of meats, and loved that you pushed the envelope by offering taboo alfalfa sprouts.
My rep was on the line, as BF pulled into this location to treat me to dinner last night. Your location has a neon sign that says «Free Smells», right? I was rather giddy to showcase this, but alas, this location literally smelled like a post «dropping the kids off at the pool» type of situation. Not exaggerating here, or trying to be mean. It did, Jimmy John’s. :(
Okay, so ordered our sammy’s, and I wanted the jalapeño chips as they weren’t out on display. The cashier fetches them from behind counter. No prob, but wouldn’t you think that proper inventory zoning wld catch this? But what do I know?
Sammy’s are ready but are tiny. Tiny. Here I was gushing about how high these magical sammys would be and they were THIN. Hardly any meat like they were around 2010 or 2011. And NO effing sprouts?! JJ — I ordered the #4, which is turkey with alfalfa sprouts! I went back and requested these be put on, but I should not have had to do this. Right?
My BF and I bought sodas also. Why, oh why, are your straws and lids at top of soda dispensing machine? It’s counter-​intuitive, IMO. Why no napkins? We had to WAIT until mayo was smeared on our paws and lips to visit counter again for them to cough up friggn napkins?
My BF wasn’t impressed w/​bread either. Granted, he’s VERY biased and spoiled as he just relocated from San Francisco and has had easy access to scrumptious sourdough, but still… I believe our total bill was around $ 16 or $ 17. Very high and not cool.
Sounds like JJ’s is penny-​pinching the overhead which is ultimately causing a poor customer experience. Tres disappointing, I must say. Will not be back.

I don’t usually order food to be delivered but when jimmy johns made it seem like they were super speedy I decided to order something the other day. The order was correct and food was still yummy but it took almost an hour to get here. Considering this place is literally two miles from my house I felt it should have arrived much sooner than it did.

I frequently order from this particular Jimmy Johns because it is about 6 minutes away from my house – literally. When in a hurry and not able to drive there myself, I’ll call in for delivery. Unfortunately over 80% of the time, it takes over 45 minutes to get to my door (one time in particular I timed them and it took 55 mins.). The first few times, I thought maybe they were understaffed, but I’m not entirely sure anymore. I probably won’t be ordering from this location anymore unless I have the time to drive there and pick it up.

Worst customer service! The manager, LEVY, was extremely rude. Staff unfriendly and seemed to hate their job. GET NEW STAFF. What a shame because the food is usually good.

I just started a new job and stumbled upon this JJs location less than 5 minutes from my office so I stopped here for lunch today.
I get an hour for lunch and since I’m always paranoid about being late anywhere I decided JJs «freaky fast» subs would be the way to go. They seriously stick to their motto don’t they? Between the time I ordered to the time I finished filling up my water cup, my sub was already waiting for me.
Honesty, I was impressed. Being in an incredibly business (office) heavy location, I know they probably get slammed for lunch… and today was no different. There’s a large selection of tables inside and every one of them was filled… yet every sandwich seemed to come out «freaky fast» anyway.
I’m knocking one star for the presentation of my sandwich. Coming to this type of establishment, I know I can’t expect much in terms of look, however, I had to shove the majority of my sandwich insides back in as I was eating since they were practically out of the bread to begin with. Still timely and delicious none the less.

55 minutes.
FIFTY FIVE MINUTES.
That’s how long it took to get one sandwich delivered.
I called at 46 minutes to inquire how much longer, I work less than a mile from their store. It shouldn’t take long to get here. He said the driver has already left with my sub but offered no apology for me having to wait so long.
If I’m getting food delivered it’s because I don’t have time to pick it up. If I don’t have time to leave my office, I probably don’t have time to wait ALMOST AN HOUR to get my food.
The arrogant kid just tossed it on my desk with an attitude. You’re lucky I already included my tip.
And, once again the bag is filled with pickle juice and my food was darn near falling out of the bag.
WHYYYYYYY IS THIS SO HARD FOR YOU?
Here’s the main reason I’ll NEVER eat at Jimmy John’s again…

Great spot for lunch when I’m in the area. It’s been one of my favorite places during the week to grab a Sandwich for the past 2.5 yrs. I still can’t get away from my #9 Italian Club w/​Hot Peppers. They make the Sandwiches very fast here, so during the lunch hour rush the line moves fast. However, seating can be a challenge during that time.
If you’re office or home is in the area, they also deliver. As long as they stay consistent, I will keep coming back.
Return Factor — 90%

$ 1 subs on customer appreciation day once a year. It’s a great deal! There are usually a lot of people in line but JJ prepares for that and you get in and out in about 15 minutes or less. That’s pretty good when there are 30 orders in front of you.
I usually get the Vito because I like salami and the Italian meats. The taste of the subs have a little more flavor than Subway. Of course, you don’t get to choose your veggies to put on there, but it tastes good and the service is super fast.
The chips aren’t bad either. They have a good selection. Overall, if you are willing to pay a little more, this could be the place for you. Actually, it’s probably the same price as Subway if you don’t get Subway’s $ 5 footlong deal. So either way, it just depends on what you like. But I can say that JJ tastes just a little better.

I purposely sought out a Jimmy Johns near where we were staying because I’d heard about the place and they aren’t yet in San Diego where I live. I’d heard that the sandwiches come up freaky fast, which was true — ours were ready very soon after we paid. The bread was great, and everything tasted really fresh. Pretty good sandwich, but while I’d put my first Jimmy Johns visit well above a typical Subway experience (at a competitive pricepoint), a couple of my pet peeves were triggered.
First, I prefer nationally branded chips. The chips at Jimmy Johns are all self-​branded. The jalapeño chips were good, but I would have preferred fritos instead.
Second, I counted ten employees behind the counter, which was odd for such a small place that wasn’t all that busy. I know Jimmy Johns delivers so maybe some of these kids were waiting for delivery orders.
Lastly, and most importantly, the ratio of sandwich contents to sandwich bread was off. This being my first time, I didn’t realize there is a bigger «club» version of each «sub», with twice the meat and cheese. I ordered the #1 Pepe sub (ham and provolone w/​LTM), but I should have ordered the corresponding #7 Gourmet Smoked Ham Club. My sandwich was great but the picture on the website and menu made it look like it my sub would be FULL of meat, cheese, lettuce, tomato… Mine was much, shall we say, thinner than I expected from the photos.
I’ll definitely go back, and I liked the sandwich, but JJ needs to be more true to life with their photos. Next time I’ll get the club for 2x the meat.