First of all this place doesn’t even deserve one fucking star. It deserves zero. I went into this place looking for a massage chair for my new place. I asked the man who was working there who is extremely overweight if I could test out the chair. He promptly looked me up and down and said«uh… yeah. take your shoes off» this response was clearly not professional. He then came back 10 minutes later and said«hey man, i gotta get you out of that chair, I can’t have that chair runnin» all day” this pompous prick had the nerve to get me out of this chair after TENMINUTES of testing out something I was going to buy for hundreds of dollars. If you see a obese guy with a beard and a black guy who talks on his cell phone in the corner(while working) don’t bother with these douches. Made an account specifically to state this. Good luck.
Carri Edgerton E.
Évaluation du lieu : 5 Scottsdale, AZ
My experience at this store was amazing. Ryan took care of anything we could of asked before we asked, showed us some great prices and gave us an amazing deal we couldn’t find anywhere else. Some companies try to trick the customers into buying extra things, hidden fees, and more but there was nothing bad about our visit. I definitely recommend this store for buying a mattress between their amazing selection and variety of styles, sizes and firmness/softness. Good store!
Elizabeth Z.
Évaluation du lieu : 5 Scottsdale, AZ
I had a great experience with Justin last night! I had first visited RS Mattress across the street, but the associate there was impatient, not informative whatsoever, and was more focused on if I was ready to buy at that moment. I didn’t even know what I wanted! So instead of being a cheap ass(also wanting help with my first mattress purchase) I walked to Mattress Firm and was warmly welcomed by the manager. I probably laid on 10 different beds, each of which he thoroughly explained the materials used, benefits of the type of mattress, etc. He was even able to work with my budget. I didn’t even know what time the store closed, and although it’s company policy(most of the time) to stay as long as a customer is inside the store, he didn’t rush me or the transaction. We had an enjoyable conversation throughout my decision making process :) I would recommend Mattress Firm because of Justin, they have a great employee for this company! Thanks again!
Val M.
Évaluation du lieu : 1 Phoenix, AZ
Arrived at Mattress Firm Scottsdale location(new store) by Hayden and Frank Lloyd Write Blvd. The sales person was moderately helpful initially, however, when I asked for a price, he told me that if I were ready to buy today, he could offer me a great price, otherwise, come back another day. I asked what the price was and he refused to tell me and walked away. I left the store shortly thereafter, having a blast from the past 1980s used car buying experience at this store. I’ve contacted the Mattress Firm corporate office to share this experience. Based on their response, this company is not particularly concerned with customer experience. I have no desire to deal with their sleazy salesman and would not shop at any of their stores.
Michele V.
Évaluation du lieu : 5 Scottsdale, AZ
Can’t say enough about Mattress Firm and their employees! Just purchased my second adjustable mattress from them, this time it was for my daughter and Justin Keefer really took care of us and went out of his way to make us happy! I would highly recommend Mattress Firm(the one off of Pima in Scottsdale, next to Paradise Bakery) and go see Justin Keefer… great people, honest company! Thank you Justin! Michele V.
Sue S.
Évaluation du lieu : 5 Scottsdale, AZ
I went into the Raintree location for an inexpensive mattress and box frame… Justin and Wayne came right out to help me… Not only were they very helpful, but they were both extremely personable… I have been to places before where they try to upsell you… They realized my budget and did not try, which I appreciated… They made sure I got the best possible deal, and the earliest delivery that was convenient for me!
Audra N.
Évaluation du lieu : 5 Scottsdale, AZ
We were in and out of Mattress Firm(Pima Rd Location) in 30 mins. Justin asked the right questions and we found our bed very quickly for a great deal! The delivery was quick/efficient and they wore shoe covers! Best of all, we slept on the mattress last night and it was the best sleep we’ve had in a while! Great experience!
Pat B.
Évaluation du lieu : 1 Scottsdale, AZ
Tried to look at mattresses today. The female associate followed us through the store, talking nonstop about the mattresses. It was had to tell what we were looking at. She kept stressing what she liked then commented that that might not be our preference. It would have been nice to get some information then have time to try some of them out without her constant yapping and presence. We will be purchasing several sets of mattresses but not here.
Kate S.
Évaluation du lieu : 5 Scottsdale, AZ
HONESTEMPLOYEE noticed a vehicle hit our car in the parking lot and take off, but Mr. Danny Baker wrote down the license plate number for us. THANKYOUSOMUCH! Can’t wait to buy the mattress for our master bedroom from you as soon as our new house is finished.
Amy M.
Évaluation du lieu : 1 Scottsdale, AZ
Let’s see was what happens today… Ordered 3 mattresses(after confirmation they’d have all 3 to me by the 10 day deadline(move in with kids coming to help and spring break!) and then call the night before delivery at 8pm– oops– sorry– back order! Surely they knew sooner then the night before there was a problem… So furious! Will post resolution once they open– shoddy business practice at its worst. I wish I’d have stuck with my original location for mattresses with the good Unilocal reviews! Now I have to deal with this… Ill be back later.
Kay D.
Évaluation du lieu : 1 San Francisco, CA
Whatever you do DONOTPURCHASE A RETURNED no warranty mattress here!!! I made the huge mistake and my back is killing me. There is nothing they can do to return or exchange it, because it’s not part of the deal I signed. They’ve tried to pull me into the store to purchase ANOTHER new mattress, but I couldn’t even afford the first one. Biggest financial mistake I’ve made in a long time, and I’ll be paying for it for a very very long time with back pain and lack of sleep. I’m sure it’s fine to buy new there, but please do not buy an already returned version. Stupid mistake!
Stephanie C.
Évaluation du lieu : 5 Temecula, CA
I needed a bunkie board(like a box spring, but only 2 inches high) for our bed — just doesn’t have much support without something between the mattress and the slats. Anyway, looked online and everything was going to be a wait and pretty expensive. I called Mattress Firma and Charlie helped me order the item over the phone AND was able to get it delivered TONIGHT! So excited to have some support under my mattress!