Pei Wei

First time at this Pei Wei and first at any in about 5 years. The menu has obviously changed. The ordering system was simple. You order the size, the protein and the style but I think it would make a lot more sense to order the style (Pad Thai, Mongolian Beef, etc.) first.
I asked what sizes they had and the guy says: «We have lunch size and a bigger one.» Okay. I ordered a lunch sized Mongolian Beef.
My faux hawk ‘server’ dropped it off without a hint of pleasure in his face. Sad that he is working angry.
My entrée arrived with about 3 ounces of beef, six pieces of beef! It was mostly rice. They had a good condiment section tho, with Chinese mustard, Sambal Oelek and soy sauce.
The drinks are also good, with the auto select dispenser.
While eating I overheard faux hawk mocking other guests to a coworker and almost smiled while bashing his paying customer. Almost.
Can’t recommend this Pei Wei.

You know what to expect when coming to Pei Wei, if not, don’t bother to write a review. One of the most consistent fast casual restaurants out there from my experience.

I went in early one day for lunch with my kids. Almost empty. The place has plenty of windows so the light that comes in shows everything! The place is pretty dirty. There was at least 8 people working and all it would take is for one of them to come out and wipe down the tables. It would take less than 10 mins. Good food and I’ve been to at least 3 locations but this Scottsdale one is the only one I’ve noticed being in such poor shape.

My bid it started out fantastic for lunch there was no line. I ordered and the clerk did not ask me for my frequent flyer card. When I said I wanted to use my number I had already paid so she could not do it and said you must go online. Things went downhill from there the water was a gray color and one machine I sat down at the table on my arm stuck to it and looking around very few of the tables were wiped down between visitors I love they ways food and this was good this time but they really need to work on your service and cleanliness

Food was not bad but the inside truly need some scrubbing. The restrooms smells of sewage but not too overwhelming that I would vomit.

Whenever I’m in Scottsdale and get a hankering for Chinese food, I have to admit that Pei Wei is not my first choice. But after a long day, stopping here was much quicker than my usual spot. We ordered three dishes for four hungry people it was more than enough. I loved the short grain brown rice included with the ginger chicken and the tasty fried rice paired with the Mongolian beef perfectly. I’m not a fan of tofu so we substituted chicken in the Pad Thai dish. So good! Time to consume the leftovers!

Just got served raw chicken. I will never eat here again. Praying I don’t get Salmonella Poisoning.

So this review could’ve went downhill but the management team definitely restored my faith in good customer service. I came here to have lunch with my co-​worker and ordered lettuce wraps and wontons. My wontons come right away and her food as well but to my surprise no lettuce wraps. So me not trying to make a big deal just go ask the front of they new what was going on the manager then comes and let’s me know he’ll get them for me and give me a full refund which I insisted was not necessary. He still did it. I think the food is awesome but the customer service went above and beyond anything I was expecting! Thank you guys so much you rock and I’ll definitely be back!

This place gets 4 stars because the food is consistently really really good. I mean like really good haha. I often switch it up from the Pei Wei spicy to the sesame chicken to the lettuce wraps which are all amazing! Also I have to applaud the cooking staff on their lightning like service, even when it’s packed in there the food comes out in 5 minutes or less! But here are my complaints: 1. The servings are pretty small. I always feel like I could eat more after I get a regular size, and the larges are pretty pricey for the amount of food you get. 2. There silverware just seems dirty. I often pick out silverware with food on it and it definitely ruins the experience. Anyways I would definitely recommend just check your silverware :)

Fast, friendly, excellent service and seriously delicious food. A lot of healthier options too (you can make most dishes a salad-​YUMMY). We eat here at least once a week. I love the online ordering option. The Pei Wei Spicy is my favorite and my kids can’t get enough of the honey seared chicken with noodles.

I have to say Amazing service and staff! It’s the cleanest and freshest Pei Wei I’ve ever been to. AJ Farish the manager, I only know his first and last name because he has introduced himself and helped me with some past Pei Wei orders. They are great for company lunches!!! I personally love the Pei Wei spicy chicken salad but, make sure to ask for the snap peas to be crispy! You will thank me! Also the honey seared is really good! I’m not a fan of the soups but randomly a fan of the sushi and by that I mean the wasabi crunch roll! I will continue to order take out weekly from this place because of the excellent food and service! Also please note kid meals are huge! So if you are dieting they are a perfect size! Also, brown rice here is really good. Make sure to sign up for Pei Wei rewards! You get a free meal for ever x amount of points but they also send you some bogo emails!

I really enjoy the Mongolian beef and fried rice, and the portions are quite nice for the price you pay. I wish Scottsdale had more varieties of Chinese places to eat at, but Pei Wei comes close to what I am used to from, «Happy Foods» off of Thomas and 67^th ave.

Okay corporate people, here is another example of «I don’t know why anyone gave this a 4 – 5 star review» place.
Now if you have quick food on the go, and charge a fair amount for the items, at least try to make it not focused on hydrogenated oil and sugar and the cornerstone ingredients.
So I tried the Mongolian. Which is suppose to be beef with a barbecue sauce, with scallions and mushrooms. Okay, how about over cooked beef, with a sugary sauce that was suppose to pass for a soy BBQ sauce. Way to much sugar, way to much time cooking it.
My fiancée had Ginger Broccoli which is in theory suppose to have broccoli with a sweet soy sauce, scallions and ginger. One couldn’t taste the ginger over the over sweet soy sauce (again the damn sugar and oil combo). In terms of ginger, couldn’t taste or see it and ditto for any other flavors except corn syrup with soy sauce to generously poured over much over cooked broccoli.
Pei Wei, take some notes from the playbook of other custom made to order fast food places and focus on freshness and wholesome ingredients. You might have some repeat customers (now who in the heck would want that).

Extremely disappointed. The potions were tiny!!! I got the sesame chicken and it was barely enough to feed 1. I also got lettuce wraps and they barely give any meat!
The lettuce was wilted, very upset and all this for $ 16. I will never be going back to a pei Wei. 1 star is probably too much, I wish they had half a star.

Average asian food, nothing special. Small portion size was massive, which I guess is a positive from a value standpoint, but more than I wanted this day. Veggie spring roll is fried not fresh as I was hoping.

I told the manager (Kobe or Colby?) I didn’t like the way they made the sweet and sour tofu here at Pei Wei after I ordered it. He apologized and hooked it up with 8 vegetable spring rolls, which was twice the price of what I ordered but he gave it to me at the same price as my original order. Great service here. The vegetable spring rolls were really good! Next time I wont order the tofu here cause they don’t bread it like other chinese restaurants do. If they give me the vegetable spring rolls at this price every time I come here I’ll be a frequent customer but if they expect me to pay almost 20 bucks for 8 of them then this is most likely my last time eating here since this is basically the only thing I would/​could eat here. The service by the guy who I mentioned who I believe was the manager is the reason for the 5 stars. He made my visit go from a horrible experience to a great one in just a matter of seconds. Give that man a raise!!!
Pros
—– Amazing soda/​beverages machine. I Have never seen anything like it before. It’s digital and touch screen and has so many different options to choose from. I chose the vanilla cherry dr pepper which wasnt too good but I cant complain since I asked for a water and got soda instead.
—– Great customer service. If you don’t like your meal they will be quick to change it to your liking and will even replace it for something more expensive at no additional cost (at least that was my experience)
—– Really good vegetable spring rolls and a great chilli sauce to dip them in. You will get addicted to them but the price isnt right for them. I wish they were cheaper so i guess this is a pro and a con.
Cons
—– Doesn’t look or feel like a real chinese restaurant. None of the workers or cooks are chinese. They are pretty much all caucasian.
—– The tofu is horrible. They dont know how to make the tofu the way every other chinese restaurant makes it. They need to start breading it and frying it the right way.
—– Overpriced meals/​appetizers. Over 9 bucks for 4 spring rolls is insane.
—– They dont fry their vegetables even if you ask them to.
This place honestly didnt deserve 5 stars, maybe more like 2 or 3 at most and even that is being generous but the customer service was so good that I am giving it a 5.

I like Pei Wei but this location definitely isn’t the best. The first time I was here it was extremely crowded and the service was slow. It was like an unruly daycare with kids running around and no management. They also did not get the food order right and we didn’t want to waste time in line to have it changed.
I could of just had a bad experience that time so I gave it another shot. My girlfriend and I ordered for pick-​up. When we got there the food was ready but the girl at the checkout was in no hurry. When we did pay she sarcastically commented on how much food we had ordered being it was just the two of us. We had ordered a half size dish each and a four piece sushi. I would hardly say that was so much for two people, even so, they need to watch what they say to their customers.
Sadly, I would consider the staff here need to become a little more familiar with customer service and for management to not hire all highschoolish mentality workers.

What I really did like was the convenience of the to-​go option and parking. I was in and out in the matter of 5 minutes. Although it was convenient, the chicken lettuce wraps were bagged without the lettuce cups. I noticed when I got home and ended up just eating it with a spoon. Even then I thought it was too heavy on the sauce and was extremely salty.
Not bad for a quick dinner, but don’t think I would rush to eat here again.

I love Pei Wei for their Mild Dan Dan Noodles with ground chicken and no bean sprouts. It is so good and I can eat it every day if I could. I almost always order take out, so their online ordering is very convenient for me. I order, work for a bit, then head out, park in the «To-​Go» parking spots, run in, bypass the eat-​in diner line, grab my bag and I’m out the door. I’ve never had a bad lunch there. Their honey seared chicken and shrimp over a bed of rice is also pretty good. Love this place. People can call it the «white man» Chinese food all they want but I sure as heck love it.

Not impressed.
Rude woman taking my to go order. I say «hi there — I’d like -» and I am interrupted with an abrupt «for here or to go?» No hello, no thank you, no come again. No personality. Just fired questions at me. This was not a busy time, for the record.
Filthy floors. Food, trash and napkins all over.
Egg roll was so amazingly greasy I took a photo and dumped it in the trash. I have never seen anything that weighted down with oil. It actually broke in half.
Low mein was unremarkable. Sort of bland and extremely light on the chicken. Maybe 4 or 5 small pieces.
I’ll give this place one more try because previously I had a coworker pick up pad Thai for me it was quite tasty, but they need to step a lot of things up a notch here. Hope they pull it together.
And how hard is it to be pleasant to your customers? Sheesh!