Sas Shoe Stores

I shopped at this shoe store last week and received the best service ever. These ladies are attentive, caring and made absolutely sure I purchased the right shoes for my father. I would highly recommend them!

Very bad customer service today!!! The dark haired woman (Becky?) was very RUDE & SHORT to my Mom. My Mom had just checked out of the hospital & needed to get shoes for my Dad who is in the hospital.
They didn’t listen and wouldn’t even let my Mom finish her sentences! THE STORE WAS EMPTY WITH NO OTHER CUSTOMERS!!!
We have bought at least 3 pairs of shoes for my Dad at various SAS locations. The RUDE lady told her she couldn’t find my Dad’s size, and their database link from store to store. They didn’t even offer to call the other store!!!

I purchased some shoes for my mom a while back but they were too narrow. My mom never told me they did not fit and I threw away the receipt.
I took my mom to exchange the shoes since they never did fit or were worn. After speaking to the store manager Carol, she said due to the fact that they were worn and we did not have a receipt there was nothing she could do. Mind you, SAS shoes are expensive and I decided to speak over the phone to the regional manager Lisa who accepted to return the shoes for an exchange.
Carol decided to tell me she was going to do a one time courtesy exchange even though we were ABUSING THE RETURN POLICY!!!
It was not only unprofessional but rude of Carol to make such a comment.
It’s very concerning to know there are employees as old as Carol to act in such manner.