The Home Depot

Great store. They have everything you would expect from a hardware store and more. They even have selfie sticks! The bathrooms are always clean and the manager does a good job of not letting the store look like a warehouse even though that is what it is essentially. Lol. Customer service is excellent, especially by the freight team (Jesse, Ryan, Austin, Will, Alex, David & Charlie). This is my favorite Home Depot.

I want to thank Christine, Store Manager, for promptly helping with a $ 20 return-​unfortunately I had thrown my H.D. recepit away. I explained that to Tony at the return desk on my first visit (when I came in to buy more plants). Tony told me to bring back the dead plants and show him the amex receipt and he would issue a refund-​so i went home pulled out what was left in the planters-​printed my Amex receipt and returned in 20 minutes. Tony remembered me and told me his coworker would handle the return. Hmm.
Co worker said I didnt have receipt-​cant issue return. I looked at him-​looked at Tony and said «call the Manager.» That was pure B.S.- giving me the run around over 20 dollars.
Anyway Christine was polite, apologetic and clearly understood the absurdness and disrepect-​BTW she used to be at 90^th and Mtn View-​my preferred, close to home, store. Thank you Christine.

Home Depot –enough said. If you need a hammer they got it. If you need some plants they have it. If you need a ladder it’s right there! The prices are decent– I’m sure you can go to a cheaper store or even Amazon but they have more variety and specialized materials for all your home improvement needs.

major frustration dealing with the kitchen department!!! Can’t even get the kitchen cost breakdown of the kitchen we paid for! Will never recommend dealing with Home Depot/​GREENCRAFT for anyone for kitchen remodeling. small remodel took over 3 MONTHS, just a joke Don D.

It’s your typical Home Depot but the staff have been consistently rude and unhelpful. One example (the worst) is I tried to buy a washer and dryer from this store and was ignored and left standing there for a good 30 minutes. Two staff members actually stood in front of me having a conversation, when I said excuse me they separated from each other and one said someone would be right with me. Over 10 min later no one showed up. I went to the customer service desk and they said the person who works that section was at lunch but a manager would come over, another 10 –15 minutes went buy and no one showed up. Once again I went to customer service, they said the same thing and no one showed up again. I ended up leaving going strait to Lowes where I bought the same washer and dryer on the spot in about 5 minutes and saved about $ 40. Another example was when I bought a vanity the guy getting it off the shelf was so rude and put out that he had to help me I almost left, he actually snapped at me. I live a block from this Home Depot and I have given up with the customer service, so if I have questions or need help I go somewhere else.

I am EXTREMELY frustrated with the service and support I’ve received from one of your stores (Pavillions on Indian Bend Rd. in Scottsdale, AZ)!
Overview: We ordered a dishwasher, had it delivered and it doesn’t work. A tech guy came to check the install and said it was fine. After SEVERAL phone calls to the store and a lot of waiting, unreturned calls and a runaround, we set delivery for a replacement unit. A crew came to pick up the broken unit and couldn’t take it because it’s still installed so they left. We’re waiting for the second crew to come with the new unit… but we’re going to have to take off A *4^th* day from work for them to come back and pick it up.
I can’t even BEGIN to explain how LUDICROUS and FRUSTRATING this ENTIRE process has been!!! There has been minimal communication, and extremely unclear directions and information when any attempt at communicating has taken place. They have been extremely dismissive and disinterested when I’ve called as if I’m annoying them and being ridiculous or out of line. I mean, how DARE I expect my new unit to work or AT LEAST be replaced in a seamless, timely manner?!
This experience has absolutely ruined Home Depot for us. It seemed so easy and cost efficient at first, but it has absolutely NOT been worth my total of 4 days off from work, the time spent going back and forth, or ANY of the disrespect and lack of concern for my time and my business with your organization.
I will share this with every single person who wants a new appliance or anything that may lead them to your store and have the potential of even a fraction of this. ESPECIALLY the new contractor building our new home.

My fav home depot so far. Everyone is so friendly and so personable. This one is 10x better than the one on 90^th street. I love this place and don’t know what I would do without it. Johnny in customer service literally saved my bathroom from having permanent leaking issues.
side story: I had an inexperienced contractor that wanted to lay tile in my 2^nd story bathroom without waterproofing the floor. Johnny politely checked to see if I or he planned on doing it. I didn’t think about it and my contractor seemed like he wanted to cut corners. Johnny, my basement bathroom stopped leaking because of you. I owe ya brother. Thanks again
Everyone here is awesome and I’ll go here before I go anywhere else!

I just wanted to give a shout out to Richard in the paint department. He is super friendly and knowledgeable and was on the ready to help. Swing by and see him for all your paint needs. Thanks Richard.

A old lamp at our place fell over and broke. It was not just a busted bulb, but also the socket that it goes into. Went to the store, was not too busy, they directed me to the lighting department. Talked to the lighting guy who was very helpful, he found the replacement socket, and actually put it in for me. What a great guy, and store! I highly recommend this location to anyone who needs some help finding a fix for something.

I don’t find this location as helpful as the other Home Depots that I have visited. Nonetheless the layouts are all the same so if I just continue to meander, eventually I will find what I am looking for — and then some (because I’m female and will shop anywhere).
Of the many times I have been here the ONLY time I have ever received any help was in the gardening section. I was very impressed by the young employee’s (sorry, I forgot your name!) knowledge because I was throwing question after question at him about temperature, water schedule, shade issues, and if he thought the plant was hardy enough to survive my black thumb. I came out with some great plants, pots, and fertilizer. Unfortunately, two plants died, but that was because of too much direct sun and not being mature enough to handle that kind of heat. What is great about Home Depot is they have a 1 year warranty on their plants so keep your receipt and bring in your dead plant and they will give you store credit. I did not partake in this warranty due to sheer embarrassment, but I still think it’s great that it is available.
Due to the lack of customer service I have experienced here, I will continue to go to other locations for any future needs.

Worst Home Depot I’ve ever been to. Needed a sheet of plywood cut and was told by 3 different people someone would be with me. I waited for 30 minutes for something that should have taken 5 minutes at the most. The store was empty and there were employees near the front in a circle on their phones. No excuses for their inability to help.

Wonderful customer service. I was starting a gardening project that I found on pinterest and of course within 10 mins of arriving quickly realized I needed more help then my pinterest page could offer. Bob works in the gardening section and stuck with me for 45+ minutes answering questions and giving me helpful suggestions. He was an absolute delight. I had interaction with an additional 3 more employees who were helpful and one even assisted me to my car and loaded it up! Fantastic experience!

We desperately needed sprinkler heads at home and were in the neighborhood, thus began our journey into this humungous Home Depot. The outside itself is radical looking — completely different from the regular Home Depot signs/​storefronts I’ve seen before. We entered through the garden section and it was the largest garden section I’ve ever seen. Flowers, trees, shrubs, etc. dotted every open space like a botanical garden with all the items needed for yard maintenance and care. After gawking, we went inside to wander and stumbled upon the tile/​flooring section. (We want new tile but haven’t found the right one yet.) During our tile gazing, an employee walked up and asked if we needed help with anything. He was very nice and I asked which aisle we could find sprinkler heads in. He told me aisle 14 and after thanking him and assuring that was all we needed, away he went to help another customer. It was easy to find aisle 14 and get our sprinkler heads. We still managed to wander around some more before checking out. For home improvement stores, this Home Depot really takes the cake. It is ginormous, has tons of items, and the staff is super friendly. I’d definitely recommend it!

I’m not a frequent shopper like my fiancé but when I need something I always can find someone who knows exactly where it is. Love their paint department. Can match any color and are very knowledgable with technique and different types of gloss. Always a breeze coming here. Have fever spent more than 25 minutes here :)

It is nice to feel welcomed when you shop at a business.

This store is a lot of fun to shop for plants in. They seem to have a nice variety and friendly employees. Also, the store was not too busy or loud. Enjoyable way to spend a Saturday morning.

I am a chick and think HD has WAY too much stuff and you have to walk WAY too far but, this place is meant for guys… which means they love all the stuff and don’t mind walking as they could discover something that they didn’t even know they needed while they walk from one end of the store to other. I have to say that whether you are a guy or a gal, you will find that the people here are very friendly and it is hard to prevent them from escorting you to the aisle (no really, it is fine, just tell me the aisle number and I can find it!) of whatever item you asked for. There never seems to be long lines so it is easy to check out.

There’s something about going into a store and being struck by all the security measures.
We had been shopping for some new lighting and came here after visiting nearby Lamps Plus. It’s your typical Home Depot, except this one has over 18 overhead Las Vegas style security cameras. I didn’t realized that this part of Indian Bend was such a high crime area.
Since we couldn’t find what we were looking for, we made additional stops at Lowe’s and Home Depot up near Northsight and Frank Lloyd Wright. Neither of these two stores had the obvious cameras as you came in, but did have some well placed throughout the store.
Now put down that phillips screwdriver and step back and no one will be hurt! Wow

I’m going to have to bump up my review of this particular Home Depot thanks to Anne. at least I think that was her name, but let’s just call her the Queen of Thrones.
We had a running toilet that my husband tried to fix. Yep, all that resulted was the need to replace the whole damn thing. So we spent a lovely evening at HD browsing the commodes. Picked out a sporty little model, but they don’t really let you test drive it. Enter Anne. Do you need any help? Nope, we got this. Then the barrage of questions. Do you want round or elongated? Chair height or standard height? Single flush or double flush? Uh, does it matter? Apparently, it does. Men prefer elongated you know? Why? You could give them a target the size of a swimming pool, and they’ll miss. Men also often prefer chair height? Why? It’s more comfortable for them, and we all know how much time the average man sits parked on the pot. I’m pretty sure mine has a Playstation hidden in there somewhere. Men also NEED the double flush. Saving water is great, but if you have to flush six times, you really didn’t. She also made sure we got the right seal. You need the double wax seal, not the standard wax the installer will try to use. You also need an extra long flexible hosey thing (my words not hers) for the chair height.
So it’s all about men. Thanks to Anne, we flushed our original choice down the toilet (hahahah), and went with the super industrial man model-​elongated, chair height, double flush. I feel like a 2-​year old on it, but he’s happy. And this is one sacrifice I’m willing to make.

Needed to get some keys made, so I dropped by here. The key machine is located at the front of the store at the customer service/​returns desk. I popped in and they made my keys within minutes. The girl working the machine was really efficient and got me out of there fast… which is great because I hate waiting.
Will have to drop by here for other home stuff another time.
Return Factor — 84%