Bank of America

Honestly Horrible experience. We sent a hand written note to cancel this credit card due to the high interest and when the bill came yesterday instead of a paid off card we had two charges from credit companies that were running credit reports that were not authorized. They (people from India) said that a written letter was not sufficient to cancel our card. Over two hours later I was still Very frustrated. This Has happened to me before years ago with B of A… unauthorized charges. I truly feel they left me on hold for over an hour because I was mad.

I am a fan of Bank of America. I am a fan of this location which is located on one of my favorite streets in Southern California (Main Street, Seal Beach, CA).
I happened to be in the area on Wednesday (11-​06-​2013) and was in need of money to take my girlfriend to lunch /​dinner. I have accounts with several banks and visiting this Bank of America is always a treat. This location has 3 covered walkup ATM’s. These ATM’s have a sun shield setup so you can actually see the screen when trying to withdraw money. I have never had an issue using these ATM’s. I have never once observed a single ATM at this location to be ‘out of money’ or ‘closed for service.‘
On past occasions I have actually gone inside of this location and received an incredible level of service. The employee’s working here always seem stoked to be at work which is important because happy employee’s equals good /​great customer service.
If you are looking for a location in Orange County /​Southern California where you can still park for ‘free’ you will find it on Main Street in Seal Beach (2 hour ‘free’ parking). If you are unable to find ‘free’ street parking this Bank of America offers a ‘private’ parking lot for customer only. I have never observed a security guard keeping track of folks parking here and walking off but I wouldn’t chance it.
If you are looking for a great bank, great ATM’s and great service if you need that face/​face meeting look no further than this location.

The people are great here! I was one of those annoying last minute people, running in just before they close, to change my last name on my account. Aaaaaand of course I added that one step on inconvenience of having an Oregon account. Needless to say, I heard no sighs, no eyes rollings, no sign on frustration what so ever on any of the teller’s part. They worked with me and made sure that I was taken care of. I was apologizing profusely because I understand that people need to go home and have their own lives and are tired from working all day but they kept reassuring me that I was no problem at all. I’ve never seen such perfect customer service. Heck, I wanted to take them out for a drink they were so nice! I’ll miss this branch for sure (moved to Palm Springs).

These guys were great helping my Italian friends switch their Euros in American dollars.
To do so you gotta have an account. Then they take the Euros, deposit them in your account and take them right back out in American dollars. Strange? Yep but they were super nice in their strangeness…

If you ever plan to travel to china consider doing your banking with b of a. I pretty much lived off my ATM card while spending over a month traveling in china. You will find that china pretty much is still a cash society with only a few places able to process credit cards. In other words don’t expect to go down to a local street food vendor and try using your plastic.
Also since b of a has an affiliation with china construction bank there were no extra processing fees when using their ATM to get cash. In fact since I had electronic email notification I could easily track every withdrawl. Also I had no trouble locating ATM machines for this bank in all the cities I visited. Just make sure to contact b of a about your international travel plans ahead of time.
Also thanks to b of a website I could conduct any banking transactions without issue like paying my mortgage ontime while in china.

what is this? no metal detector upon entry? no one-​person-​at-​a-​time restricted entry? doors wide open? no bulletproof glass at the teller windows? oh yeah, it’s seal beach. i think the bank manager on the way out asked me to hold his briefcase full of one million dollar bills on the way out while he tied his shoe. and i’m a minority.