Verizon Wireless – 4G Wireless

Nice enough employees once you get to the front of the line, but they really, really, need to do something about their waiting times and customer satisfaction. I think they need an appointment system, more workers, or an option to take care of things that don’t require standing in line. The first time I went there, I waited over 1 hour even though there were 2 people ahead of me in line when I got there. Employees kept telling me they will be with me in a minute and they appreciated my patience but that did little to ease my patience. Seems like each customer requires about 30 minutes of assistance. While waiting in line the first time, I witnessed several customer arguments. When it was my turn, my time took 30+ minutes as well and yep, you guessed, it also ended up in an argument. Employees were nice enough but by that time I was so burned out from waiting in line for so long and the argument I was ready to leave. They made a few recommendations to resolve the problem that ended up in a wild goose chase and no results.
The second time I came back-​same thing, so we had a pattern now. Nearly 1 hour in line even thought there was 3 people ahead of me. This time I insisted on talking to the Manager and the manager (Aaron) was very helpful and arrived at a solution to my problem and I left satisfied.
The third time my wife went to exchange her cracked phone and yep, you guessed it, waiting in line for over 1 hour. She came home at 10 pm on a school night and had the kids with her since what she needed only 10 minutes. I was fast asleep but remember my wife telling me why did I go to THAT Verizon store!

My daughter and I received a call from Luis, the store manager letting us know we had an upgrade opportunity. We were helped by Trey when we arrived. The service was outstanding. Everything was I order and Trey was delightful. We walked out with new phones, upgrades and a lower bill. Absolutely incredible. I live in Huntington Beach and would drive here again. Best service ever

I came in on Friday because I received a call from an employee (Jessica) explaining an upgrade deal I was eligible for. I was extremely interested so I went to the store to speak with Jessica in person and get a few more details. Over the phone Jessica was very polite and explained the deal well, however when I got to the store she was busy assisting another customer and the small blonde girl who helped me instead had NO IDEA what she was talking about and was incredibly rude to my boyfriend and I. She spoke to me with attitude and acted annoyed when I told her I did not want the Samsung phone she was trying to push on me. Instead of taking no thanks for an answer she kept pushing it and rudely asked what programs I have on my lap top that would not transfer well to the phone. I explained that I did not want to get into that, I simply did not want the Samsung. This prompted her to mimic me in a rude little voice saying ‘just give me my iPhone now’. I am not sure how old this employee is, but there is no excuse to act that immature when I was being polite to her despite her attitude. When it came time to sign the paperwork she came up to me with the ipad saying ‘now just sign saying you understand you’re paying the retail value of the phone’. I was not there to pay the retail [$ 700+] value of the phone; that was the whole point of the deal. I told her this was not what Jessica had explained to me over the phone and the blonde girl said «you seriously thought you could come in here and walk away with an iPhone for $ 100». Yes, that was the deal. When I tried to explain the deal to the employee (oddly enough), she kept cutting me off and interjecting about a payment plan for the RETAIL value of the phone, which again WAS NOT THE DEAL. I left without making a purchase because this girl had no idea what she was talking about was extremely rude. I am sorry for her nice co-​worker who lost me as a customer after working the deal out with me over the phone.

If possible, I would have given this establishment 0 stars. Before sharing my story of deception and theft, please take this simple advice: find an official Verizon store to patron. NOT THIS AUTHORIZED DEALER.
My story begins a year ago when we bought my son an iPhone C under the edge plan at this store. We were perfectly happy with the purchase at the time, everything went smooth. Great.
Fast forward 9 months. My son’s phone stopped charging. Happily we knew the phone was within the 1 year warranty through Apple so we took it in to get repaired/​replaced. There the very helpful Genius Bar worker looked up the serial number on the phone and to our surprise the phone was already over a year old. How? Well, through more research on our part, corporate Verizon and Apple we discovered this 4G Wireless store sold us a used phone for full price! Yes, we had been unknowingly paying full price for a used phone for months.
How does that even happen? Who knows? Fraud probably. But the worst was yet to come. Upon working with Verizon corporate the solution we reached was that 4G Wireless pay the remainder of our Edge contract. Guess what has not happened? Did you guess? Yes. They have not paid a dime into our contract. As it stands right now, our bill is about to default with Verizon because this location has not paid their portion for the phone. It was simple. We were to take our bill to the store and they were to pay for the edge program in full. First it was going to be taken care of in a matter of 2 – 3 days. When we called back for the status the manager was gone on a «family emergency». For the past week he has been dodging our calls daily. Yesterday he was «busy» after he heard it was my husband calling for him and then our phone call was never returned. Today nothing. I might just camp out daily until this is taken care of. Who needs to work? Perhaps a peaceful protest of the injustice of corrupt cellular customer service is needed? As if we have the time. We will not give up. Our next step will be legal.
If you bought an iPhone here please check your serial number to ensure you too were not defrauded into paying for a new device that was clearly used. That is criminal. This store goes beyond any bad customer service I might have experience.
if you have not bought an iPhone from here, congratulations. You’re one of the lucky ones.

Horrible! Stay away unless you want to get ripped off. I went in to upgrade my phone and just found out the other day I was lied to. Partly my fault for trusting the sales rep. Make sure you have them print out everything because they signed me up for an edge plan instead of upgrading my device and worked out a different mathematical plan that would make sense but come to find out after checking the documents online I got screwed. I even asked what the 750 dollars was on the receipt and he just told me that it was the retail cost of the phone. I am now leaving verizon for good and switching to AT&T do to bad business ethics.

Johnathon Peoples is a great worker at this location. He was very helpful and friendly.

Don’t go to this business if you are looking for good customer service. You’re better off at a corporate Verizon store. One of the female employees was «busy looking up a number» and fussing with her inappropriate off-​the-​shoulder top, so she was delayed in brushing me off. She ended up giving me an 800 number instead of helping me. I went to the Verizon store in Beach Blvd in Huntington Beach and they were both customer-​service oriented and able to help me.

HORRIBLE location! I waited patiently for 41 minutes before any of the 3 employees looked at or acknowledged me. No one greeted anyone, thanked them for their patience, nor said they’d be with them shortly/​ever. Strike 1.
I observed 3 Sunday B-​team employees including an AGM not solve people’s technical problems, and have people go outside «where there’s service, service is bad in here», and when that still didn’t solve either patrons’ problems, send customers on their way to use Google to try to get an answer to their questions. Strike 2.
When it was my turn to get help, the guy didn’t look anything up, and instead guessed on device prices… that were blatantly not what was printed on the wall. Strike 3.
Bad customer service. No one there cared to help customers or do a good job. No wonder there hasn’t been a good review on this place in forever. I can’t wait till they replace your location with a Jamba Juice. Try the location on Katella!

I’m surprised there are so many bad reviews for this location. The staff are very kind and always willing to help! If you are looking for great customer service Brittany is your girl! I won’t shop at any other verizon store because of the quality service she maintained. If you need a honest look on your bill see her! She has saved me money from a old plan that wasn’t updated. Now I have a tablet that isnt costing me any extra money a month!!!

Well, I changed my phone plan and upgraded my phones on January 4^th. It’s almost April and I still don’t have any resolution regarding my iPhone 6. It has been such a pain, they gave me an employe’s Samsung, which I hate, a month ago. Unreal. Unreal. Are they dishonest? Or, are they just idiots? Probably a combo of both, but you can make up your own mind. Go to an actual Verizon store or you run of risk of dealing with morons for MONTHS. Good luck

Customer Service is GREAT!!! John is super helpful and is also really friendly and personable. My phone was acting up so he took a look at it and we found out it was a battery problem after taking a new battery from a new phone to check it out, so while he couldn’t give me a battery he gave me a reference to someone who could. They turned out to be terrible– but after coming back into the shop John said they had an exchange and could give me a new battery. When we tested it again, it should have come up again, but that didn’t happen– thankfully he tried tirelessly to get it to work. He’s referred me to Samsung via Best Buy in hopes I can get an exchange under Samsung Warranty. He also put a new screen protector he put on the phone that is acting up (thought I’d kill 2 birds with 1 stone) and he said if I get a new one he’ll put the screen back on free of charge!!! He is going above and beyond to help. If you’re on Verizon and need anything, come here! One of the best tech support experiences I’ve had.

I had the worst experience ever in this store! The manager, Aaron Gutierrez, lied to me for 5 months about taking care of my rebate for the 2 phones I purchased in September. In addition, he told me he was going to apply a $ 200 credit per phone for the old phones I was to receive per my purchase agreement. Every week for 5 months I was told a different story by Aaron. DO NOT GO TO THIS STORE… GO TO A CORPORATE STORE WHERE THEY WILL HONOR THEIR AGREEMENTS!

Avoid this place like the plague. The manager is a complete tool.
Recently purchased a new phone. SIM card and or the phone may possibly be defective and when I called to complain and see if we can remedy the situation he said he can’t talk to me because he’s busy.
They also charged me on tax on the full retail price of the phone and I am not on an edge plan.
Save your money. Find a REAL Verizon store and avoid these incompetent clowns.

In December, I purchased a replacement iPhone for my wife as a gift; she went to store for activation; they over rode her phone information with some one else’s data and was not able to recover my wife’s data; pictures, contacts, etc. After days of phone calls and trips to store with lots of frustration. they admitted that it were their error. Than one of the personal blamed my wife for not backing up her data! No excuses for them f criticizing a customer.
I just found out the protection plan which I thought was a comprehensive plan for the iPhone was not the appropriate plan. It was for a flip phone not the iPhone; I would have had problems if I filed a claim.
In the future, we will only go to a corporate store for better customer service. and upgrades.
My mantra for this store is «Buyer Beware»

Went to upgrade to iPhone 6 soon as we walked in we were greeted by Brandon he made us feel very welcomed. Brandon was knowledgeable and told us about current promos that could save us money. We absolutely appreciate him going out of his way to help us receive «goodies» while lowering my wife’s monthly phone bill. I am seriously considering leaving my phone company and switching to Verizon because of Brandon. Thanks for the great service. Brandon is a class act!

DO NOT EVER GO TO THIS STORE. I came in last year because my «dumb» phone was failing and I wanted to buy a new battery. The rep informed me that the battery was discontinued and I needed to buy a new phone. It has taken me all this time to know that I WAS RIPPED OFF… They should have either gotten me a replacement phone or told me to go through the insurance for $ 50.00. Instead I paid 99+tax + $ 30 activation fee and without my permission or knowledge, they upgraded me from a «dumb» phone to another «dumb» phone. Now I want to upgrade to a smart phone and I don’t have an upgrade available. I am going to file a complaint against this store and I am hoping Verizon will fix this as I am a long time customer

I bought a new iPhone from a private party today and held my breath that it had a clear ESN and would work. I stopped at the first Verizon store I came across, which was this one. There was one customer in the store being helped by the lone associate. He did pause long enough to tell me he would be right with me.
After a few minutes, it was my turn. By then, a few more folks had come in and the phone kept ringing. Each time he answered it, my thought was oh no, here we go. However, each time he explained to the caller that the store was busy and he offered to call back.
Once he figured out I wanted my old phone replaced with the new iPhone, he got right to work. He transferred my contacts for free (some places won’t do it or else want $ 15 to do it), checked my plan and suggested a less expensive plan to get all 4 of my family’s iPhones covered, suggested I wait until the new billing cycle to avoid all the pro-​rated costs, and got the new phone working in minutes. My out the door cost: zero!
All the while, he paused long enough to greet each new customer, answer the phone, and talk to me. I’m not sure about the poor experiences of other reviewers (asking for a free upgrade 11days before your plan date costs the independent Verizon store $$, that’s why they declined). This is not a corporate Verizon store.
As I was leaving a happy camper, a 2^nd associate came in and jumped right to work. I did ask the young associate his name, but this old man has forgotten It in just a few hours. Sorry… you really deserve a shout out for great service. I would return in a heartbeat to this store.

HORRIBLE customer service. They just look at you and they don’t even say anything ie. How can I help? Or I will be with you in a little bit… NOTHING!!! Don’t waste your time.

I decided to go phone shopping one day after work due to my phone being an old dinasour (droid bionic) and dropping text messages and other things like that. I knew i needed a new phone. Right away i was greeted by a sales rep named Michael who started showing me some of the great new phones that Verizon was carrying. After a bit, the manager (AJ) also came over and continued helping me out with some options.
As my luck would have it, a new phone had just come out called the HTC One. AJ proceed to go over all the bells and whistles that the phone offered. Didnt take me long, i was hooked. As we looked over my account (and i told him one of my pet peeves was slow internet) he got me set up with a data plan that best suited my usage (6 GB vs unlimited which i used to have. Not sure why unlimited is so slow sometimes, but ill take his word for it that 6 GB is better).
Anyways, as we were finishing i noticed Michael explaining to another customer about a tablet that Verizon was carrying called the XYboard. Interesting name. Well anyways, both my bosses at work have tablets they use all the time, so i figured its my turn to get one. All told, i left the store with a tablet, a new phone and a moble hot spot (not to mention all my texts and pictures transferred over which took about 30 minutes since i had about 8,000 texts lol)
It been a couple of weeks now and i am completely in love with my devices! The HTC One is amazing! Fast, great pictures, plenty of storage, easy to use and great sound quality. The XYboard is also amazing! connects to WiFi easily and the interface with my apps and internet couldnt be better! Im really glad i went to Verizon and purchased everything that i did. Nice clean store, knowledgeable and friendly staff (thank you AJ and Michael for everything!). Great products! I have a feeling i wont be needing a new phone for a couple of years now…

My son had damaged his phone and received a new phone by mail from Verizon Insurance. We went into the store and Matthew Kutz was very helpful to us. He went above and beyond helping us and explaining all the features on the new phone. My son previously had the Droid Razor HD and was able to get the new Samsung Galaxy with the insurance. He is a happy camper.