Spas By the Bay

I am an owner of a one man business managing high end properties for individuals from Saratoga to Big Sur. First and foremost, I require integrity from anyone I purchase from, as my clients require from me. I don’t like purchasing from the cheapest or most expensive vendors, but from vendors who’s quote are in the bottom third of competitors.
After talking to many contractors and sub contractors about where to purchase a Spa in Monterey County, Bill Sullivan’s name came up time after time. After reading the negative comments on Unilocal from four to five years ago, I thought I would visit and interview Bill myself. After a year of visiting Bill several times while the landscaping was being done, I finally met with Bill again, and glad I did.
After my last meeting, I purchased a $ 10,000 Hot Spring hot tub for my client. Not once did I ever feel pressured to purchase. In fact, it was quite the opposite. He was certainly there to answer questions, as his best skill is having the ability to listen. I was waiting for his «sales close», and he didn’t have one. He’s not a professional salesman, which is a good thing.
He spent time with me to confirm how the platform was going to be built, and made valuable suggestions planning for the install, which will be this upcoming Thursday. I very rarely take the time to write a review, unless they deserve it (Positively or negatively).
If you have any questions regarding Spas by the Sea or Bill, I would suggest dropping by and visiting them. How can you go with your gut feeling if you don’t? I hope this helped you.
I will follow up with another review after the install, hope you have a great day

I called to ask for help having our temporary spa services for a month. (We are staying in a vacation rental.) And the guy I spoke to sounded high and mighty as if servicing my $ 900 portable tub was beneath him. Well, when our house is done being renovated, we will use someone else to service our pool and spa.

It took some time and several visits but my spa got fixed and they came back to check and found the spa it was set wrong and wasn’t heating as it should be. No charge for the subsequent visits and followed up on email to insure by satisfaction.

All good people working here, they have the best product and really care about their customers. We visit them every other week on the way home from church.

Bill and his team really goes the extra mile to satisfy their customers. I had an issue with a manufacturer product recall on a spa I purchased used. Bill made certain that the manufacturer honor the recall even without a proper warranty in place. Thank you!!!

Honest, knowledgable, wise and fair priced. We love our spa and have always gotten prompt and well informed customer service from the owner and his staff. They are all really cool guys too! We enjoy supporting small local businesses such as these. My back feels great and my sleep has never been more restful!

Very reliable, Honest, trustworthy, professional, and moderately priced. QUALITY with integrity service. I am happy to have found this company after I was mislead by one of Bills competitors. Shannon, his technician is very knowledgeable and professional, when he comes to your home. They will forever be my GO-​TO SPa service company.

I bought my hot tub 3 years ago from Spas by the Bay after several months of comparing products and pricing. Not only did Bill Sullivan sell me a great tub at fair price, but whenever I’ve had technical questions or needed any troubleshooting he’s always been very helpful and prompt. He’s a great guy to work with.

About four years ago, my beautiful twenty year + teak wood hot tub expired. I asked an old, retired cranky, high ranking Navy Commander who he recommended: Spas by the Bay.
I visited their showroom and told Bill Sullivan, the owner, that I liked a certain model which had a lounge feature. This allows you to lie back in the hot tub. Bill Sullivan told me he would be happy to sell me that model, but that I should know that when people buy their second tub, they choose a tub without that feature.
About a year ago, I went in to order a cover assist lift. This is a device that helps you take the cover off, as covers are bulky and heavy, especially on the larger tubs.
Bill Sullivan suggested I install the assist lift myself to save his service fee. He assured me it was simple and easy. I ignored his advice.
Spas by the Bay understand it is not making the sale that’s important. It is making sure the customer keeps coming back, year after year. And that I do.

I love spa’s by the bay, Great deals, Great Service, Bill Sullivan is a very wonderful proprietor with a great heart and will work with you needs and budjet. Great experience. I recommend it to all looking for a great deal on a spa, or several other ways of enhancing your patio spa experience… Go Bill!

3÷23÷12 UPDATE
Cavet Emptor – Buyer Beware!
Mr. Sullivan, owner of Spas by the Bay, continues after seven months to refuse to honor the suggestion by the spa manufacturer, HotSpring, to return the spa and come to an agreement fair to both me and him. Instead, he has retained an attorney in an attempt to defend the deficient verbal contracting procedure Mr. Sullivan offered at sale which led to an inferior spa than the one I ordered being delivered. I was contacted by another customer of Mr. Sullivan’s who stated Mr. Sullivan damaged his spa while making a minor repair so that the spa is now unusable. Mr. Sullivan is threatening this other customer with a lawsuit, rather than taking responsibility for the damage he caused.
My recent letter to Mr. Sullivan’s attorney follows:
Dear…
As you are aware, Mr. Sullivan has lied, fabricated a written contract, defamed me and the contractor and continues to do so, has violated social behavior norms per Unilocal administrators, filed a false police report and has apparently made false claims about his award status (Hotspring Dealer of the Year). His crew, as witnesses by others, functioned in a reckless fashion that would have caused injury and damage if the licensed contractor and I had not quickly intervened.
Mr. Sullivan is the sole service dealer for our area. It is not reasonable to expose me and my family further to Mr. Sullivan. Further, even prior to the contract fabrication, false police report, ongoing defamation, and Mr. Sullivan’s Unilocal censure, HotSpring judged we needed to go our separate ways and the spa be returned.
The contract is really a non-​issue in restoring your client’s credibility as a merchant in the community. Of greatest import is his incorrigible stance even to recommendations by his parent company. The fact that he sought an attorney instead of following the advice of HotSpring to do his part to reach a resolution with a customer further discredits him. What consumer would want to knowingly deal with a self-​described «stubborm» small businessman who continues to demonstrate such a disregard for his customer?
I have been for months trying to cajole your client to an outcome that best suits his needs, mine and the manufacturer.
I have also learned that even though spa installers provide suggestion regarding site placement for a spa, provide suggestions for ground preparation and in some cases building a spa into the ground, navigate 700 lb. spas across private property, modify electrical, plumbing and structures of spa and negotiate contracts for $ 10,000 item sales and installation, they are not licensed or regulated by the state licensing boards, at least in California. As such, there are no insurance or bonding requirements or ready course of redress for unscrupulous spa dealer behavior.