12th & Madison Self Storage

I stopped by 12^th and Madison Self Storage on Saturday and there were several people there and only one person working. To my surprise, he handled us all with great customer service and there really wasn’t much of a wait. When it was my turn, he gave me 100% of his attention. After taking a tour, even though I might not need storage just yet I will be back when I do. I just want to thank Burney for a great experience. I’d recommend this place for anyone looking for storage.

The most polite staff I’ve ever encountered. Remarkably great. If you need storage, trust these guys. Chuck is especially friendly.

A very convenient location, and easy access to your unit. The staff was very responsive and kind. (I’ve just moved the last bits of my MIL’s gear out of her unit, so I’m at the end of our «lease,» but I’ll happily return to 12^th & Madison in the future.)

Super friendly, always around for a smile and a chat staff. Very helpful and always cordial. If you believe in «buy local» look no further for your storage needs. We’re so glad we picked 12^th and Madison Self Storage!

I had a horrible experience with public storage that made me weary until I had the pleasure of doing business with madison storage.
Their staff is courteous and they take pride in providing superior customer service. Their rates are also reasonable for the sizes they provide. They differentiate themselves from the likes of public storage who complicate the process, and ask you sign away your very being. If you are having a problem or need their assistance all you have to do is ask. I have used them for a year and can attest they will work to accommodate you every way possible. The customers with nasty reviews are probably the ones I have seen being rude to them which suprised me. In a year I have only seen this happen twice, and in both incidents I saw their staff remain professional and courteous, and I personally wouldn’t have had that much patience. They acknowledge everyone who walks through their door, unlike other storage places where you are met with a frown and treated like a box mumber. For this reason I happily give them 5 stars and would recommend them over the others.

I’ve been meaning to write this review for two years, but have been slow in creating a Unilocal account. Now 26 months later, I’m looking back to give them credit for being nice people who listen and work with you to get storage that fits your needs. Prices are good, location is great, customer service is fantastic. Store your stuff here!

Was having trouble finding a storage unit considering I just needed it for a few days while moving, and this was by far a great choice! The prices are good considering that Seattle is incredibly expensive, but they give you first month’s rent half off, even if you’re just using that unit for a month. Sure, they charge you if you need a lock (but you would need to buy one anyway), but it’s all good news after that. Depending on what size you need, you can request to get a unit in one of their two buildings. The building across the street from the office has parking literally right in front of it, and you can open the big garage door to bring in a car, flatbed, or pickup truck. Once inside, the units themselves are clean, feel safe, and easy to figure out. There’s a code to unlock the main door, and everyone gets their own code, which is nice. The carts inside for moving stuff down the hall are HUGE, which is a nice surprise, and the units are much larger than I expected.
The customer service is great as well. I walked into the office having never rented a unit before and they walked me through the process, making sure to explain every detail to me. They were kind, friendly, and more than willing to help me out with all of my issues. I told them what I needed to fit in the unit, and they showed me one that was about the size I needed.
Only flaw with the place: because it’s in the middle of Seattle, you can’t prop the door to get into the units open. However, if no one else is there (which no one was 5 out of the 6 times I was there), you can just pull the car inside.

Stop reading the other reviews RIGHT now, there is no other honest way to explain this company that isn’t completely positive. People often get scared away based on a few negative reviews that they read about somewhere, and I hope it never happens to this business.
Being the only college student in the area who appears to have a vehicle, I’m the one conscripted to move everyone else’s stuff into storage and their new housing arrangements. I’ve dealt with every storage business in King County, and while I have no complaints, I understand that college students are a pain in the a** to deal with, so I understand that maybe I never have a positive time at a storage place. 12^th and Madison, however, has blown me me away.
We (my girlfriend and I) enter to a smile, from a person who has that old-​time charm and friendliness that no one I see have anymore. Which is a big plus. It’s fluff and non-​important to what we want to get done, but, it never hurts to have your day be made just a little better.
We explain that we only need to store stuff for less than a month, and the guy completely understands and offers us a prorated deal so that we don’t have to worry about paying the full month.
He takes us to show us the unit, and realizes it might not be big enough once we tell him about what we are putting in, so he offers us a slightly larger unit at the same price small-​unit prorated price.
We walk back to the desk, and he asks us if we already have a lock, we say no, but it would be easy to get one, he says not to worry about it, and throws a lock in for free.
We get back, we sign the paperwork to reserve the place, we leave happy. Later we came back to sign the actual agreement with another person, and they were just as nice and helpful. They stepped us through all the paperwork, and made it clear the entire time we were getting the same deal that was offered by the other person. No bait-​and-​switching, no system errors, just genuine good customer service and good pricing.
When I move someone elses furniture in the area, I will definitely recommend 12^th and madison
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Favorite storage on the hill! Folks know me by name, feels like family. My only negative is that the door code system is a little intense, otherwise I’ve been really happy with the 3 years I’ve had a space there. It’s clean, it’s secure, and it’s easy to load and unload.

12^th & Madison gets their star back… they made a mistake, immediately recognized it and reached out to correct the issue. In fact, I’ll give them an extra one just because I think it’s extremely important to connect with your customers and make sure they’re happy. Customers do in fact… make your business.

My boyfriend and I stored our extra stuff in between moves for just one month, and I have to say it was as easy and pleasant an experience as I could have hoped to have. The very pleasant purveyors gave us our first (and only) month half-​off and prorated the couple of days we went over. Also, the basement loading dock and flatbed carts made moving not only easy, but actually kind of fun. Highly recommended!

We’ve used this facility for several years and have always been pleased with our unit,
the staff, and even the parking. We’ve never had a problem.

Good service, respectful management. Clean and accessible. Parking in the back by the dock. I’ve used them off and on for 8 years now, highly recommended!

How the heck is one person expected to fit multiple seasons of clothes, different furniture, and christmas decorations all in a one bedroom apartment in downtown Seattle, while paying only $ 1,000 a month in rent… not going to happen… So I turned to the 12^th and E. Madison Self Storage on multiple occasions and have found that their facilities are very clean, secure, well-​priced and that their staff have always been pleasant and friendly to work with.
They offer a wide array of storage lockers and a post office box service, at various price points. If you are planning on storing heavier items, I’d try to avoid the mezzanine level since there is no elevator access to that floor. Still manageable though, but let’s face facts… If I don’t have to carry that fifty pound air conditioner that I need for only a week, I ain’t gonna…
Prices are pretty competitive to the nearby storage facilities. It is a little higher, but the service more than makes up for it. I have always found their staff extremely personable and very helpful when I have needed it!
Parking can be a pain at times, but there is parking in the back (west of the building) on the lower level. I recommend pulling up to the lower loading dock and then loading up on the plethora of flatbed carts to take to your unit.
Insider advice… avoid going in mid June when SU breaks for the year and in mid September when SU goes back in session. All of the SU kids use it for the summer to store all of their stuff and believe me… for those two weeks it can be a pain to get in and out!

There is something inherently depressing about self storage facilities. You’re pushing your little trolley of possessions down a long narrow corridor, under harsh fluorescent lights, and on either side of you is locker upon locker of someone else’s stuff. Stuff that has no home due to some circumstance in these people’s lives that they hope will turn around… so, they are hanging on to their stuff, just in case.
Or maybe they just have boxes and boxes of Unilocal Elite Squad t-​shirts, nail files, and Unilocal Sticks.
There isn’t any parking here so that kind of sucks but the loading dock has always been empty when I need to haul things in or out so it hasn’t caused a problem. The folks that work here are really nice, like surprisingly nice, so I could never bring myself to complain/​ask why the place always reeked of bleach, Pinesol, and ammonia even though I was somewhat afraid of dying of noxious fume inhalation.