Public Storage

I had stuff stolen from my unit. The office experience at this Public Storage was professional but while loading or unloading I saw an older white man with long-​hair roaming around and pulling a suit case behind him. I didn’t think anything of it until I had stuff stolen. He might have stolen my stuff. I asked him if he knew anything about my stuff and he quickly walked away toward the exit yelling back «No.» So, Ryan, the manager at this place told me nothing can be done and there is no camera that sees my unit clearly. I wonder if this is a protection racket scheme because I learned that Perfect Solution insurance is bullshit. Sedgwick Claims Management Services audited my case and said damage needed to be done to my unit for me to make a proper claim.

Property Manager Ryan was very nice and helpful. Explained all the costs that I was being charged with. The fact that everyone needs a code to access the storage area and garage helps with the security and safety. Good experience!

Nothing but good experiences here! Srsly. :) they’ve got a covered garage that’s easy to access and secure — and its huge! Not only that, every employee who’s helped us has been really nice. To top it all off, the space is always clean and dry.

Really frustrating experience.
Reserved a unit at a set price and confirmed over the phone. Brought in my reservation confirmation email at the specified date and time. They showed me a much smaller unit (40% of the square footage specified on my reservation) and tried to charge me the same price. After showing them my confirmation email, they told me that they would not honor it and I could pay the same price for a smaller unit or leave. Went to Seattle Vault and had a much better experience with not only lower prices but prices and storage size that didn’t change when I arrived.
Will never consider public storage in the future.

Anthony was extremely helpful in getting me a better, bigger space than I previously had — and at a better price. Excellent customer service. Thanks.

Ryan the property manager is really nice and cool. Originally I booked a unit online, but he showed me a much better one that worked perfectly for me. Clean and safe facility and easy access to my stuff. Highly recommend to people.

The staff at this location is very friendly and helpful. Particularly worth mentioning are Dodie, and Ryan. After renting a unit, in order to store my oversize paintings, in ran into some logistic troubles. They helped me resolve them right away, and most importantly, to my complete satisfaction.
Thank you Dodie, Ryan and Kevin.

We recently moved and purchased moving supplies at this location. They had everything we needed with plenty of inventory. We were even able to return items not used (within 30 days of purchase). Volume discounts on boxes were appreciated. Management was friendly, patient and most helpful.

Anthony was a fantastic person to deal with also very helpful get the stuff I needed for my move

My Daughter and I had a short term storage and were very satisfied with the convenient location, and with the service provided by Anthony!

do not give this place your $ or trust! my boyfriend just got over 10k of his stuff including things like his passport, birth certificate and ss card stolen. insurance only covers about 2k max. the damage is life/​long the cameras/​do not work! its full of meth heads living in the units and stalking people’s units after hours and using bolt cutters to get into people’s units. its hard to have faith in a place you are temporarily keeping your life only to hear the employees themselves say «oh you will never get your stuff back we get broken into twice a week.» there have been times where employees clock out at 4 when hrs of operations are until 6 pm. regional office has been aware of the security issues and have yet to address the issue. we are irate and will be seeking legal counsel against this place. let this be your warning to get your stuff out before its gone right before your eyes.

After searching around a bit, Public Storage offered the best rates and is conveniently located 2 blocks from our apartment. On top of that, the first month is only $ 1, which gave us some flexibility as we weren’t sure if we were going to end up using it.
The check-​in service was outstanding. After booking online, Michelle helped us save some money by downgrading to a smaller unit. She also stayed well past their office closing hours to help us get setup.
I’d definitely recommend this place to others living in cap hill.

Great, professional, detailed service from Delaun today opening my 5×5 storage unit for a very good price.

Allyson & Ryan are such a pleasure to come in and see. I love the convenience of the location and the facility is kept clean it every time I come visit.

Super helpful staff. I only came in to buy a box and they had everything and more. I was able to get all of the different size boxes, covers for my matresses and sofa and best of all a wardrobe box, which was awesome for my move because my clothes remained wrinkle free!

a reflection of a jet plane in a slowly clearing sky trailed across the
front window of the U Haul i helped a friend move their belongings in. we drove the swollen U-​Haul toward Public Storage, rays of light peeling the grey clouds. we slowly realized we were listening to Caribou, amid the filtering process of passersby, sounds of the everyday, our own thoughts. i was impressed with how my friend could maneuver a bulky piece of metal on rubber like he was now, a master able to tame its giant metallic bumblebee drunk from its greedy sap sipping. the U-​Haul bumblebee perched, we went to the Public Storage’s front desk, where i tried to convince the staff to register my title as «Emperor» or «Cosmic Ruler» to no avail. i was amazed at how far down the storage units extended into the earth; a large poster depicted four maze like floors with untold amounts of garage sales and hoarders episodes to come to fruition. the storage move-​in was a mixture of platforming, racing, and Animal Crossing. we were careful not to repeat the same mistakes storer’s past had made, as cracked objects, shattered pieces of wares, and ground goods marked hazardous parts of the cart route toward the descending elevator leading to our designated bowel. someone must have stored a great deal of Indian spices on the first floor as the unmistakable odor of Top Ramen packet soup base wafted heavily to the ground. it might just have been someone with a massive collection of chicken Top Ramen now that i think of it. eventually, after trekking the carted wares to the farthest corner in the lowest part of the Public Storage facility twice, i was able to overcome my belief that these plain hallways were haunted. if i were a ghost i’d think this the most boring place to haunt on Capitol Hill. the desk clerk pointed out earlier a picture frame of this place years back. it used to be a dance hall. i felt rather unconcerned with the history of the facility at the time as i was intensely focused on sliding my fingers between Public Storage’s green bubble wrap. while my friend was concerned with being bamboozled by superfluous fines and fees. i would think if i was a ghost that somehow or another ended up haunting Public Storage the best part of being there would be the bubble wrap. i think my friend felt better about the whole affair since i was there– i can’t imagine them really doing it alone (who lets people move in stuff alone?) i would be seeing them soon later in the day but not Public Storage so if there were any ghosts there, they missed their chance.

OK, my issue is with corporate and maybe the cliental.
6% rate hike the first year and 10% the next year!
Crazy. That is called a fleecing. 74 to 83 to 94. No way. I am out.
Also the first month $ 1.00 hook is a total scam. Yeah, $ 1.00 plus a sign up fee plus next months rent +, +, + ends up being your most expensive payment!
The place is pretty sketchy also. Many people living out of there units. People walking by are scary. I always packed heat when I went there. You should too.
Pass on this corporate giant and finds something local.
Damn I am pissed and I seldom get this way with anything.

Do not even think of storing anything here. We used this facility and were robbed blind. For two weeks the unit next to ours was vacant. Persons unknown bent the wire that separates units and climbed over. What did we lose? Wedding crystal, family silver, records, photographs. The thieves had plenty of time and they chose carefully.
No security cameras. We had insurance, but that does not replace family items. The management could not have been less interested in the robbery. Letters to the corporate office went unanswered. Maybe they see these robberies all the time.
DO NOT USE THIS COMPANY.

The worst. Loads of late fees, threatening phone calls for no reason, can’t get into the unit, etc. Stay away from this location! I would recommend going to other units/​places before you even consider this place.