Acura of Seattle

Wouldn’t buy from them again,
Bought a new car over the weekend — Displeased with the way the dealership handled it — Came in pre-​negotiated price over the phone and salesman promptly showed me a different color and configuration than what was emailed about back and forth (missing accessories) — I should have walked out then. Ended up going over the price I came in for — magically they rolled in a 1K rebate into the price so I ended up paying 1K over what I thought I agreed to. It left me a bitter for this reason.

I was very impressed with this car dealership! I’m sure your experience varies by salesperson but Tim was great! I was trading in my Honda for something a little nicer, he was very pleasant to work with. One thing with any car dealership is you need to know «how to play the game». Not only that, but I had a wild card in my back pocket. During negotiation when it came to «make a decision» I texted one of my friends who is also in auto sales/​finance to find out if they were actually giving me a good deal before I signed. Not only did she know the manager but she called him as I was sitting with the sales associate. Needless to say I was totally busted when the manager came out with my friend on his cell so she could assure me they actually went above and beyond. What makes my 5 star rating is that they were honest and giving me the best they could BEFORE my friend called in. Didn’t even need extra recon.
Everyone I’ve dealt with had been professional and friendly. I didn’t feel like I was being forced into something. I had my «check in» a month or two after my purchase in which they detailed it again since it was up to their standards when it left the lot. (It’s brand new, it looked clean to me!) Tim also recognized me and checked in which made it feel a lot more personal that your typical assembly line. He was also very good at following up and responding to emails when I had a question after the purchase. I’ve also had to call when I had to reset my Bluetooth and the service department was very helpful.
I am due for my first oil change coming up, which prompted my review. I am actually looking forward to it since so far service has been fantastic.

I refinanced my car to another company and was told I could get a refund on my GAP insurance. I called Acura financial who said it was handled at the dealership level. I called this dealership (who apparently has something against me personally as this is my third review). I was told to just come in and they would handle it.
Now I live 30 miles away so its not a quick trip. I get down there where I am told that I needed to bring the payoff paperwork that my new bank sent. Information that would have been helpful before my trip. She pulled out a copy of the form I needed and I asked if she could just call Acura financial to which she at first said she couldn’t but eventually said she could. Then she looks in the system to find that apparently I never had GAP. Another thing that could have been revealed when I called.

i haven’t been to Acura of Seattle in years (for service) however after today it will be my regular spot for sure! Mia in service was quick to get my information, keys and my car back to me (washed no less!!) within an hour for an unscheduled oil change. in short … friendly, fair, fast and affordable care for my TL… Thank you Mia and staff!

I bought my Acura TSX Wagon two years ago from this place, and have not had anything but good experiences since… took the old girl in today for an oil change and tire pressure issue… they fixed both, did a once over and told me the filters should be replaced, went ahead and had them do it… I even let them off the hook from cleaning the inside of the car, but they did that as well and had me out in less than an hour and a half… Maiesha was my service advisor and she did a fantastic job taking care of the whole process… and I’d be remiss if I didn’t mention Ryan’s incredible walking around skills… (You know its a good visit when you develop an inside joke with the staff)
Definitely recommend these guys for all phases of car ownership

I really hate this place. I will never go here again. Management. Sales. Services. Horrible. Especially NEVER GO TO THEM FOR A CAR!

Jon Mendoza and Erwin Cortez made my car buying experience pleasant. Which, I haven’t experienced in the past! They were respectful, professional and, very swift with the whole car buying process. Also both were readily available responding back with questions/​concerns I had. The atmosphere there was quite laid back as well.
I’m very pleased with the outcome. Thanks guys!
Jason K.

I’m not taking my car anywhere else! Anthony and Danny have been my Service Advisers and they are the best!
I have taking my car to Acura for years. For years I have defended taking my car to them, while at the same time wrestling with myself about paying that little bit more for service.
Then I had my transmission went out. I got a big quote from Acura to do it. I went to some other company to do it and I have had nothing but problems and my transmission is still screwed after $ 4,500+.
I wish I would have just listened to Anthony and Danny!

We just bought a 2016 MDX from James Taylor and Erwin Cortez. The entire experience was perfect. There was no pressure and no one followed us around the lot. Erwin knew everything about the car and answered every question we had. Once we decided on the car we weren’t nickeled and dimed on our trade in or the purchase price of the car. The finance manager sits on the sales floor so there weren’t any closed door negotiations. And the business manager hustled the signing process to get us out of there.
I would whole-​heartedly recommend buying a car there to anyone.

I made a visit to the service department and Wendy was my service consultant. She was very fast and efficient and also provided grade A service. She diagnosed my car quickly and I’m glad I made the trip. I will definitely be returning for future problems.

I was asking some friends if they had any recommendations for trading in my 2006 TL and I was referred to Timoteo Cordero. I was a little hesitant at first given my past experiences there, but he did come highly recommended. These five stars are for Tim, for making my trade in smooth, comfortable, fast and easy! He’s professional, knowledgeable, patient, and efficient. I came in with my 2006 TL, and left a few hours later in a brand new 2016 ILX! I usually leave a dealership with some sort of regret after, but this time I left with great relief and excitement! I made my purchase back in March, and I’m still a satisfied client. Tim really goes the extra mile and takes care of his clients! I’ll definitely be referring my friends/​family to him.

Updating my prior review to 4 stars. The service department did a reasonable job recently trying to fix my various problems. Most of my rattles are better now, though there is still always a minor hiccup whenever I go here (most recently they told me they couldn’t replace my wiper inserts because I had aftermarket wiper blades –which I don’t. They then realized the mistake and it was fine). It’s also really nice being able to get a loaner car when service is performed. To me, this helps justify the higher price of dealer service.
I believe a 5 star review should be reserved for a business that doesn’t have multiple mistakes to fix in the first place, but I do have to give these guys credit for getting my car sorted eventually.

We just leased a 2015 TLX and had a GREAT experience with John Mendoza. I highly recommend this dealership and John for your future car needs! Also, our time in the finance with Kris was fast and efficient… no high pressure for additives. Thanks again John and Kris!

After having the terrible services in Lexus of Bellevue, I think I should come back here to leave a positive feedback to Mr. Preston who works in Acura of Seattle. I bought a car in here 2 years ago, Preston is a very professional salesman. When I was traveling out of state, he lets me park there for 2 months (he promised for the airport parking when I bought a car from him). When he sees me pulling my car into Acura, he would just come to me and ask me if I need a car wash. BEST SALESMAN EVER.

A1 Acura Service Special. Oil Change and Tire Rotation. Upon inspection, I noticed that my wheel that has «curb rash» was in the same location, front passenger side, thus obvious that the tech did not complete the tire rotation. The service writer, the tech and I viewed the vehicle, as I explained my concerns. The tech insisted that he completed the rotation, after I pointed out that it was not completed. It makes me wonder what other short cuts Acura of Seattle takes on services that customers pay for and DO NOT receive. I wonder if my oil was actually changed with the $ 89.95 synthetic oil special…

Timoteo Cordero is the reason why I refer people to Acura of Seattle, and why I am a loyal customer to this Acura dealership. If you want a salesman who is genuine, reliable, fun, and caring, then he is your guy! He makes the dealership experience great!
He is highly recommended!

Do your homework if you go this dealer. They have more cars than their lot can hold… now I know why. They are nearly impossible to work with.
I experienced the worst negotiating experience here. Without going into the details or naming names, here’s a few reasons why:
–they offered three different lease offers none of which matched their advertised offer and they had a hard time explaining why.
–lowered a trade in offer after they agreed to a price because the manager felt «uncomfortable» with that trade in value.
–they have «accessories» attached to the car which cannot be removed and that jacks the price up — second sticker!
–they literally staged the manager running after us in the parking lot to «fix the deal» which ended up being the worst offer we got all day.
Left without a new car.

I came in looking for a pre-​owned vehicle and was referred to Terry. Initially, it was pretty stressful trying to work out a deal trying to get the right price and the right trade-​in value. I left since there wasn’t much flexibility and didn’t seem as if he would even budge on the price.
The next day, I received a call that they were going to meet me in the middle… and decided to take the offer. However it was Terry’s day off and I called the sales department and spoke to Erwin if they could honor the deal and rushed right over.
Erwin was the total opposite… he was very genuine and accommodating. He took his time with me and didn’t seem demanding. There was a little confusion with my trade in value and the used car manager did not want to accept the offer that was given. However, Erwin was able to talk to the manager and get us a deal close to what was promised. I ended up staying until well past closing; he stayed and never seemed annoyed.
I honestly feel bad that he may not get a part of the commission since he was so helpful in closing the deal. I would highly recommend seeing Erwin directly… though there were a few bumps in the road with other areas of the dealership, he made the experience enjoyable.
I would give Erwin 5 stars and the dealership 3 stars.

We have just purchased our 2016 Acura from Acura of Seattle, our sales consultant Ryan Nakanishi was very helpful and very thorough in explaining the features of our purchase. Everyone at this dealership was very helpful always asking if we needed anything! Ryan made everything easy and did not play any games with this purchase. Our purchase was so painless we will be doing business with Acura of Seattle again.
Thank you

I started off thoroughly unimpressed with this dealership when I went in for service. Waited close to 10 min before anyone even acknowledged me. I thought «this’ll be the last time.»
I was finally greeted by David, a service specialist, who gave me the rundown on the code coming up on my car. I could take care of some of the maintenance included in the service (air filter) so he deducted the amount and we moved on.
I came back to pick up my car a couple hours later and, to my surprise, received a10%discount on my service. Not bad. This was a Saturday.
The next Friday night, my car won’t start. Won’t even jump and I’m looking at the paperwork from acura of seattle telling me my battery is perfect! Wtf? I tow it to the shop, call the next morning and am told it was just a dead battery. They recharged and no change. Awesome!
Fast forward 8 days later to Saturday night. Car won’t start, won’t jump. Seriously? Couldn’t possibly be the battery, all the lights are working and the dealership told me my battery is good. Tow it back to acura of seattle!
When I speak to the dealership, David has become my rep of sorts. He told me they jumped the car but there’s a dead cell. Interesting, considering I was told multiple times my battery was just fine. They wanted to change $ 160 to replace the battery. I knew I could get it for $ 100 and do it myself so I told them no thank you, all the while wondering why in the world they didn’t find this sooner?
I took Über to the dealership to pick up my car. Went straight to the receptionist to pick up my keys since no actual service was done and David walks over and asks me to have a seat at his desk to review paperwork. Paperwork? You guys didn’t do anything! HA! Well, hell yes, they did! Brand new manufacturer’s battery, ZERO charge! David told me they should have caught it and I shouldn’t have had to have it towed twice. He appreciated that I didn’t get upset with him when I learned to diagnosis and felt they should take care of me. Now, that’s what I’m talking about! Customer service!
I will be an acura of Seattle customer for everything! Thanks, David!