Advantage Rent-A-Car

Advantage Rent a Car is nothing short of a bait and switch faults front. They claim to give the best rates but in reality they are the most expensive rental company, ever! When my wife and I approached the counter at the Denver airport rental facility, that is after waiting in line for almost 1.5 hours, I am told the car that they have on hold is not the car I ordered and the price just went from $ 670 for the week of skiing to over $ 1200 to get the car I ordered. They make the claim that the 4wd SUV I placed on hold for pickup, they called a Jeep Cherokee or better as advertised, was only a 2 wheel drive SUV as not advertised. They had no Jeeps on the lot or any other SUV like it that I could see, or anywhere else as I can tell, I ended up with a KIA Sorrento for over $ 170.00 per day upcharge from a 4wd SUV at $ 95 per day as advertised. Not only was this the worst car rental price but I also had a total arrogant young girl to deal with that displayed nothing short of contempt for us during the whole process. In my business she would be fired on the spot to treat any of my customers like that. I had another trip scheduled with Advantage Rent a Car for further ski trips in 2016 and I am not showing up to be treated like that again. I have rented cars from many, if not all of the major rental companies over the last 35 years for frequent business and many pleasure trips and never have I been treated as poorly as I was with Advantage Rent a Car rental. They only intend to upcharge you during a critical time in your travel plans and take full ADVANTAGE of you while they can. I call the owners of this company nothing short of shysters and best they go out of business to save the reputation of the honest rental companies, and most of them try to be. STAY AWAY FROM Advantage Rent a Car as they are horrible and appalling!!!

The price was right and the car was nice while the customer service was friendly but seriously, could this place be any further from the Airport?
Between the 30 minute wait for the shuttle and the 20 minute wait for the car you’ll get what you pay for — eventually.

this place was sooo horrible. first of all, they don’t tell you that you have to wait over 20 mins. after you get off of your flight to wait for a shuttle to take you to the location to get your vehicle. The only thing positive about the experience is the vehicle. The representatives that checked you in to get a car was ridiculously horrible. the manager is just as horrible. they dont explain the charges that you are being charged for even when you ask. they add on additional optional features without telling you, and when asked about it. they don’t tell you what it is. they just point at the total balace. pretty much wasting your time and pretending that they dont understand you even though you’re speaking perfect english.
the most horrible experience ever. even the 800 customer service advantage number is not helpful. when you call, it soulds like the rep just woke up and puts you on a long hold to get to the computer, and then admits that they don’t know what some options mean that are added on the coverage. gives you the run around. tells you to call back because they are not 100% sure of their answer. and that they are new. it seems like all the reps are new.
horrible horrible experience.

The only saving grace of this place is the people. They are nice albeit wrong headed. However– unless you are in front of them you can write off ANY customer service. This problem may be due to Advantage being recently bought by a large corporation that likes to trim costs at every corner and stick you in horrific phone trees. I paid for an intermediate car. They gave me a compact and refused to admit it was a compact– insisting that their company considered this car an intermediate. Now– several hours later– I am still trying to get the car we paid for originally. National headquarters says local people are ripping me off. Now if only I could get the local people to get it right.

So after a big hassle, I get my car into the body shop for quite a bit of work on both the front and rear ends and I needs me a rental car. I coem down to Advantage without a reservation and start the process. They’ve rented out all their compacts, so they ask if a full size works. I don’t care, I’m billing the other guy’s insurance, so I say sure. The sales guy (who thinks I’m just renting a car and paying for it) knocks the rate down to the compact rate (which, if I cared, was 10 bucks a day) and gets me a nice clean Hyundai. I mention that I’m not sure when the shop will be done with my repairs. No problem! Just keep us in the loops, says he. I ended up with this car for 8 days, no issue with extending the rental. The next time someone rams into my car, I’m coming back to these folks.

Once there was a minivan (a Chrysler, cloudy blue) and it tried to eat C. The jaw at the back opened and closed of its own accord, hoping, I suppose, for a treat, but only once was it lucky enough to catch someone. She escaped unharmed, however, so I guess that was okay.
There were other things the van liked to do, too, like close up the side doors at whim, and blink its lights. It seemed starved for attention. Eventually, when it concluded we really were going to ignore its needs, it had a nervous breakdown, and electroshock therapy was needed to restore it to working order.
None of this was exactly the rental company’s fault, though. They did what they were supposed to do – didn’t charge too much, let me make my reservation online, sent me a reminder (also several reminders about other people’s reservations, but I just deleted those), had the van waiting at the time I’d asked for it.
My only real complaint is that it took me 45 minutes to pick up the van and 20 minutes to drop it off. I don’t know if they’re understaffed or if I was just unlucky, but it seems like that bit should have gone more expeditiously.