ALDO

There have been many times coming to this shop that the associates were ok, never great though. This last Sunday, however, was terrible. The associate said hello after 5 mins of being there and went back to whatever he was doing at the cash wrap. I had some questions but never mind I’ll go elsewhere.

First time going there today. Normally, I usually buy my shoes on-​line. I ordered my shoe on line and I decided to pick it up today. I tried the shoes on and I didn’t like it so I ended up buying a pair of red wedge sneakers. The lady who helped me was really nice. The only thing I don’t like about their shoes is most of them are not «true to size». I am usually an 8 even on line I never go half a size up or down (I mean NEVER) so it really bothered me when a ⁷¹⁄₂ and even an ⁸¹⁄₂ fit me… So from now on I don’t want to buy from their on line store just because of that. I would just recommend trying the shoes on at the store instead.

My boyfriend bought $ 180 worth in 2 pairs of shoes a few months ago. He needed sturdy work shoes and really liked the styles Aldo has. After the FIRST wear on both of his shoes, the soles ripped out! They kept moving and was very uncomfortable to wear. We couldn’t return them because they were on final sale. Then just today he gave them another shot and the damn shoe lace just tore off. It literally popped off when he was tying his shoes. He only used them 3 TIMES! and now they are completely unusable. They had just been sitting in a corner collecting dust. We will never buy shoes from Aldo again. Complete crap! I wouldn’t even give this place a one star rating if I could help it.

Aldo shoes are cute. I have some nice Aldo riding boots I got at Nordstrom a year ago. I like the brand. Although we have them at home I walked in to browse for a cute new pair of wedges — I’m pretty much ALWAYS on the market for a cute new pair of wedges…
Anyway — the young gal in the store was very friendly and sweet. I must’ve tried on 5 different pairs of shoes but she never seemed irritated or put out. She was helpful and told me they could stretch the shoes out if they hurt my feet and she sprayed and treated the shoes (suede) against water for me so I could wear them for a meeting.
I ended up changing my mind and returning the shoes the next day because they were pinching my big toes but this gal was great. I wish I could remember her name to give her a shout out.

I am a sucker, as you can see from my reviews, for good service. I may not have found any shoes that popped out at me (which is surprizing as I LOOOOVE Aldo’s shoes) but I found some super cute earrings on the cheap! One pair looks like peacock feathers only they are metal. I bought them as a gift and my friend gets compliments on them whereever she goes. I brought them to the counter and the ladies who work there are fun and friendly… maybe it is just a Seattle thing since I swear you guys have great salespeople but this store was no exception. That makes me want to shop there whenever I visit Seattle which is a lot.

Great shoe collection:)! Very helpful and nice employees! Very accomodating! They could do a better job at re-​stocking up on more sizes of their nice collection of shoes

Aldo broke my heart.
The shoes that I bought less than one year ago are completely destroyed. Holes in the sole, heels no longer attached and the boots only know how to sag — and that’s just from walking around the city.
I’ve had shoes from Target that lasted longer than this. What a sham.

I read so many terrible reviews of this place, both on Unilocal and on Google. I feel kinda bad for them, honestly.
I purchased some Aldo brand shoes on Amazon, and was frustrated to find out that I couldn’t return them on Amazon without paying for shipping again. That was irritating, but there’s an Aldo near my home. So I went in, with the shoes and the Amazon receipt, to the store. Somehow they couldn’t figure out the price with the receipt, but they said it was just fine and gave me a pair of sale shoes as an even swap. I did buy some insoles there to make the moccasins I picked up even more comfy — only $ 8 for some terrycloth insoles. Best idea ever!
Service was quick and helpful. I liked how the guy brought out all the sizes of the shoe that he had near my size — a 36 and a 38, where he thought that the 37 might be the best for me, and offered to order them, but I didn’t really care to wait. All the shoes seem to run a bit narrow, according to the salesperson. So I went up two sizes. The sizing is European, and therefore pretty weird in general. Apparently depending on the shoe, I’m a 36, 37, or 38, but you can’t tell which without trying them on.
I didn’t realize the sizing difference, and in fact, bought the Amazon shoes in American sizes… That’s the risk you take with buying shoes on the Internet, I guess.

Aldo is a place that continually seduces me into its doors with promises of super cute shoes, but always disappoints once I actually walk in.
My chief complaint is that they never seem to have the shoe that I want in the size that I want. This has literally happened to me every single time I have tried to buy shoes here in the last couple of years. I know I don’t have the daintiest feet, but I had no idea that size 8.5 — 9 made me some kind of «special order only» giant foot ogre. So, if I’m trying to, say, buy a pair of shoes to wear this weekend — too bad! 3 – 6 business days of waiting for me!
I will say that, since my previous complaint, they seem to have undertaken a policy of specifying that customers try their shoes out «on carpet» in order to make a return. No word yet on what happens if I dare try to wear them on hardwood floors, but I guess I’ll find out, if my size 9 ogre shoes don’t fit.

I purchased a pair of shoes for $ 80.00 wore them 6 times and the glue came apart from the bottom of the shoe. When returning I was inofrmed that because the shoes had been worn they could not be returned.
After showing the idiot sales girl the same thing was happening to the display model she walked off.
So much for customer service. Big ZERO for this location!

Poor reviews for this place? I’m kinda surprised!
I first discovered Aldo in Montréal back when I was in college. I thought it was this classy Italian import… but then suddenly I noticed they’re actually everywhere. It killed it a little for me but not enough that I won’t still shop there. They have really reasonable prices and have been my go-​to shop for boots when I can’t find what I want on Zappos.
Last year I bought a great pair of caramel leather knee-​high boots here. They were different from other boots I’d seen elsewhere and in the year that I’ve worn them (to death) I’ve never seen a similar pair.
I was browsing Zappos again and trying to sift through THOUSANDS of pairs of shoes that I couldn’t even try on. I popped onto Aldo’s official site and in 10 mins I found not one, but two new pairs of boots I wanted.
Less than an hour later I parked at Pacific Place and made the walk to their location downtown. They had both pairs in stock in my size and after months of searching for ‘the right boots’ all I needed to do was go to this store! So happy with my purchase.

MISLEADING ADVERTISING — A huge sign advertised a pair of shoes for a very low price. It was *the* only pair for that price. Size 8 mens. Aside from luring consumers into the store so as to upsell them on something else, why would Aldo spend the money for a huge sign like that for a single pair of shoes? Not impressed.
INATTENTIVE STAFF — I was the only person in the store and as I approached the two sales girls (yes girls, not women. They couldn’t have been older than 18 and were acting like 11), I had to interrupt them from their gossip to remind them that yes, this is a retail store, and they do have a customer trying to do business. Recess is over. I also got a lot of attitude from them, as if I had the gall to interrupt their gossip. I went in again today because a friend needed something and I mentioned my experience to her — she didn’t know what I was talking about… until the exact same thing happened to her today. And she got the bonus attitude too.
POOR QUALITY — This is only hearsay, admittedly, since I have never purchased anything from Aldo, but a number of my colleagues have mentioned how quickly their Aldo shoes fell apart (and apparently a lot of other Unilocal!reviewers).

I love Aldo! The shoes I buy are always great quality with great prices.
I will not buy my shoes, with the exception of athletic shoes, anywhere else.

I’ve been to this store several times, and even bought some shoes from them once. Six months later they’re falling apart. But they looked nice when I got them. A little overpriced. Oh well.
I don’t think I’ll be going back though. Every time I do find some shoe that tickles my fancy and I’m prepared to overlook the shoddy craftsmanship and the adventurous pricing I’m told «Sorry, not in stock, I’ll have to order it». I’d understand if that happened once, but not every time. And I don’t think that (depending on the shoe, interestingly that changes with the model) 8 – 9 is such an unusual shoe size. The reason I’m going to a physical shop these days is because I want things now, and not in one to two weeks. I might as well order them online. Bad stock planning. It’s probably for the best, as I’ll just be disappointed seeing them starting to fall apart a couple of weeks later (I bought some in their UK chain before, always the same).
Staff generally seemed helpful but a little too attentive. And they always looked like they’re about to vanish to a trendy night club judging by their attire. Makes you kinda feel inadequately dressed. Not an atmosphere you want to shop in. Especially if their aircon isn’t up to it and it’s hot outside. No thanks.

I think the store manager is 14. Every time I find myself in this lousy store (not often and when I do, it’s purely a time killer), the music is loud enough that you have to raise your voice for any sort of conversation.
Also, the customer service sucks. Granted, a 14 year old hasn’t yet fully grasped the idea of customer service, but still. No one is acknowledged, and on the off chance you are, it’s as soon as you’re 2-​steps away from leaving this store.
The sales girls are dressed sloppily and make no effort to help change my mind that their product does indeed suck. Because their products do suck. The shoes look cheap and the accessories are worse crap than you’d find at Claire’s.
If I wanted crappy shoes, I’d go to Payless.
If I wanted cheap accessories, I’d go to Claire’s.
If I have time to kill and absolutely nothing else to do, I go to Aldo’s.

This is the largest Aldo store I’ve ever been in, half an extra Star for that. Another half a Star cause this is the one Aldo shop I’ve been to where the staff was actually friendly and helpful. Even when I returned/​exchanged two pairs of shoes in as many days.
The main reason I don’t shop at Aldo anymore is that the quality is low but the prices are not. Shoes might be cute from far away but upon closer inspection you will see the workmanship is pretty shoddy. Also, now that my club kid days are in the far and distant past, most of the styles are a little too trendy for moi. Plus most of the heels are over 4″, which is where I draw the line. The one thing I would go back here for are their shoe inserts. Way less expensive and work better than the Foot Petals I used to get at Nordstrom. I shopped with a dude once for work shoes and while he got a nice pair on sale, nowhere on the box or shoes did it say if they were leather. Woulda been nice to know. Aldo also carries handbags and some jewelry and other accessories. The website shows kids shoes as well.
Aldo does not carry half sizes and the shoes are labelled with European sizes (the company is Canadian), FYI.
If Express is your favorite store you will probably like Aldo. Now that I am older and wiser, most of my shoes are Nine West.

They get three stars because the store is much bigger than the other locations in the Seattle area and offers a much larger selection.
If I was juding on customer service alone, they would get two stars. The sales associates are overbearing. I was in there for 10 minutes at lunch looking for flats and was asked at least four times if I needed help/​needed a size. I appreciate you asking once or twice but enough is enough. I don’t need you to check up on me every 2 minutes and if I needed help, I would ask myself. I have a mouth. Plus, one of the sales associates stood near where I was browsing, pretending to look busy, while obviously studying me or something. I don’t appreciate the security guard type of service.