All Green Carpet Cleaning

Let me start by saying that the technician I had at my house was a pleasant gentleman. It should be no fault of his that this company/​franchise outlet he works for is not one I will be recommending.
I contracted this company specifically because we were told that cat urine odor could be removed. This was the only requirement. Odor elimination. Two techs showed up to our home and said that this would absolutely not be a problem and explained the process to me which sounded legit. Deodorize and eliminate were the words used. (Let me also add in that the contraption they used to «deodorize» the carpet, left a nice lake and river of water on my hard wood floors that we had the pleasure of cleaning up, after they trailed their leaky machine out of my house. Thanks for that.) Little to my knowledge, one of the techs was actually being trained… I found this out, when the same person came back out the following week to eliminate the cat odor again, because the week prior, he said, «if you’re not happy with the job, we will come back, free of charge and try again.» I have witness to this statement. I am grateful that another effort was made. Unfortunately, like the week prior, it was made worse. AGAIN WITH WITNESS, I was told, by the same technician, if we were not pleased he would come again free of charge.
The day after… my house wreaks of «deodorizer» which actually intensified the smell of the cat urine. Of course I’m not happy. I was told this could be and would be taken care of.
I called another cleaning service, who sent a tech out an hour later. This man assessed the job that had been done and informed me, that the odor would now not be removable. The carpet needs to be replaced. Not just a small section, the entire room.
Super!!!
In calling the number 1−866−503−3336, I spoke to a woman to express my displeasure and told her I have written to the BBB to inform them of their business practices and am very displeased with the job.
She transferred me to a «supervisor» who essentially after trying to explain what we were told by his technician, he said, «we already came out for free to try to fix the issue and no refund will be done. You signed a contract. If you complain about me to the BBB, bad mouth us online, I will sue you.» I may have signed a contract, but the technician never did. Meaning the job is incomplete. He also told me in the middle of our conversation that I was being recorded, which was interesting seeing that’s when his threats to sue started. There was no prompt given that this conversation was ever being recorded, which I also have proof of.
This review, simply put, is that this particular franshisee is heavily flawed in their business practices and treatment of their customers, especially women, when speaking to them on the phone. Never in my life, have I been spoken to, by a man, who is supposed to be a «professional», like I was this one in particular.
I DO NOT RECOMMEND. FIND ANOTHER COMPANY THAT HAS REAL EQUIPMENT, REAL CAPABILITIES, REAL CARE FOR THEIR CLIENTS AND A REPUTABLE REAL BUSINESS. If this context is taken as bad mouthing, you’re wrong. This is the truth. There are far better companies out there that will send a real work van, with real workers wearing uniforms, who tell the truth… like, when the carpet has no chance in saving, don’t waste your time or money on carpet cleaning with this company.
It’s a joke… you see this? Sue me.
This review has been posted to the Seattle franchise as they were who serviced me. This review in no way should reflect the business All Green in its entirety and should only pertain to this specific outlet in the Seattle area. I believe the company as a whole is one that prides themselves in correcting issues with their clients and unfortunately have a less than worthy contracted franchise outlet here.
UPDATE: 1÷19÷2016
The last time a tech was out here to «fix» this job was 1÷5÷16. I am having my carpeting REPLACED TODAY and the installers are having to do extra work, because the floors were STILL WET! Seriously, get it together. Get some proper equipment. And pray you’re not leaving any of your poor foolish clients black mold or anything that could make them sick.

This the best company that cleanee my carpet fot tge first time in a long time. Cqrpet cleaning companies have a bad rep and i think it has to do a lot to their «swutch & bait» system.
After getting the company here i called back to thank them for thr wonderful work!

The guy who came was very nice but that’s where anything good about the company ends.
They took over three weeks to get our rugs done and then when they came back and dropped them off there were metal brush pieces still in our rugs. I found them by stepping on one on my son’s rug. There were about 50 pieces I found about an inch long, very sharp.
This is the worst business SO DO NOT USE especially if your having rugs done and you have kids. Took my hours to get all the METAL splinters from the brush they must have used.

They don’t deserve even 1 star.
Quoted me 69 $, then all of a sudden the price went up to 330 $.
After it completely dries, my carpet looks exactly same as it was before.
Worth it? I don’t think so…

Didn’t show up for my emergency pet stain removal. I called in the morning and they said they’d arrive between 4−6pm. At 6:15pm they called to say 7−8pm. They never called to say they just weren’t coming.

Terrible company! Initially my wife was quoted $ 129 to clean our carpet. «Daniel» showed up in an unmarked minivan and pulled his cleaner out of the back seat which should have tipped me off. The negotiated price immediately changed to $ 179 because apparently the first quote was without detergent. We agreed due to our limited timeline and he went to work. He was done 30 minutes later. It smelled fine and he assured us that the carpet would look better after it dried.
Flash forward a two days later, we’ve been moved out and are returning for our walkthrough with the landlord. The house smells terrible (windows have been open and the fans left on) the stains are still in the carpet and it just looks dingy. Our landlord has to clean the carpets again for the new renters. She used a standard cleaner while Daniel used an industrial unit but she was able to pull out stains that he couldn’t.
Its been two weeks and I have not been able to get ahold of the manager. Each time I call I’m told the same thing «there is no manager available, I will pass along your message and she will call you next Monday». If I don’t hear back soon I will be referring them to the BBB.
I will update this post if I receive a call back or new information arises.

I contracted with AllGreen to clean by rugs but I do not know exactly which company undertook the actual job of cleaning. One of my rugs came back to me with 7 or 8 spots on it which were NOT there before. I contacted the people 5 separate times about the problem — not once did anyone (technician, supervisor or district manager) call back, as promised. I was told to send photos to them of my rug, which I did — no response. I was told that the technician takes photos of the rug before and after cleaning. I requested these photos — no response. I will warn all my friends to stay away from this company.

Absolutely terrible!!! A zero star should be available. It was so bad I really wonder if we got scammed. This guy came out and got our carpets wet and left, every stain is still in my carpet other than 3 little ones he actually got out. Our carpets were wet for 6 plus hours after he left. We had to redo our carpet with our own Hoover carpet cleaner and the water came out nasty but the Hoover got out all the spots he left behind. DO NOT USE THIS COMPANY. They have you sign the sheet but if you read the fine print is says that by signing the sheet you are saying you are satisfied and there are no refunds and you will be charged for them to redo the cleaning. So don’t think you are just signing a agree to pay amount like a credit card. We feel taken advantage of and really wonder if they are scamming people. Really wish we would have read the reviews first but we had a realtor coming the next day to do photos to put our house on the market and we’re strapped for time and just picked a company that was available and went for it without reading the reviews so for that it’s our fault but this company shouldn’t even be in business. We are furious that we spent $ 340 dollars for ABSOLUTELY NOTHING.

If I could give no stars I would! This company is a fake!!! It was hard to even find them on Unilocal!Do not use them, your carpets will not get cleaned!!! They called to say they would be 2 hours late and showed up and it only took them 30min??? How are you so late when you don’t even take your time to clean carpets correctly??! I can’t believe these people are even in business! I will do all I can to help shut them down!!!

DO NOT USE THIS COMPANY!!! They simply didn’t show up for their appointment and never called to tell us they were not coming after they called to tell us they would be there between 2 – 3 pm. My husband waited at the house until 8 pm with no show. Once I called them they rescheduled for the next morning. We were getting our house ready to sell and needed them to come that night so we could put it on the market the next day. They finally came the next morning and did a HORRIBLE job. The carpets look worse than they did before. I was not happy with the customer service either!!! I never post reviews but I was so discouraged that wanted to make sure other people know. WHATEVER YOU DO… DO NOT USE THIS COMPANY!

WORST CARPET CLEANERS THIS SIDE OF THE MISSISSIPPI!!! I paid $ 300 for a guy to come out, pull a machine out of his van and literally half do the job in ten minutes. I will NEVER recommend or use this company EVER again. Trust me people, as you can see from my other reviews, I don’t leave a lot of reviews especially bad ones. This is truly based off frustration and a complete waste of $ 300.00

Buyer Beware. This is not a reputable company. It is only a phone number and a good looking website with (most likely fake) testimonials and a bouncing «chat box» which will show up on Internet as All Green Carpet Cleaning in any city you type in. Check out the other reviews that also say to avoid them.
After speaking with the phone rep, we scheduled a basic cleaning w/​pet stain and odor removal, competitive pricing, quick scheduling which seemed too good to be true. Our experience is that it’s was an upsell scam with novice methods of cleaning. We are contacting the BBB and any online source that will prevent another customer from the same expensive mistake.
All Green sends out less than knowledgable technicians without identifying trucks and most importantly, w/​out truck mounted equipment which (first red flag). The «tech» tried to upsell the service to «deep cleaning» but could not explain the difference between that and basic, other than «it’s a process and it takes more time» (2^nd red flag) and spent at least 15 minutes calculating the upsell cost (3^rd flag). I chose the basic clean with the pet stain and deodorizer for 2 rooms (at ($ 200) which is what I originally scheduled.
Although the carpet seemed to smell fresh for about an hour after he left, it soon developed a sticky residue everywhere and within 12 hours, the pet odor turned to a strong amonia instead of being neutralized. In some areas, it even seemed «crunchy» taking the carpet from bad to worse. Ultimately, it took 4 days to totally dry. Looking back, I don’t remember seeing him spray or use a pet odor neutralizer like the other co.‘s do, even though I was charged for it.
Upon using the co’s. «chat» box to remedy this, they said they’d send the technician out without charge to have it «redone». I printed out the chat conversation. The cleaning guy returned, acknowledged the problem and said it was bc I did not choose the deep clean. Once again, I asked if the detergent was different for deep clean vs basic and if he used an odor neutralizer, but he continued to say «it’s a longer process». His manager got on the phone and offered to charge an additional $ 100, never living up to the agreement of remedying this new problem they had created. I did not trust them to do the right thing at this point, especially at $ 100 upcharge so the service guy left.
I used the chat box again to appeal to a different person if this was an actual «company» and they hung up shortly after I typed in my address and described the events. That alone says bundles. Do not trust, use a reputable company.

If I could give them less than 1 star I would. My mom paid for a job not done and was left with water filled, dirty carpets. They also claimed they did a repair? She had to pay again to have the job done correctly. She has tried repeatedly to get a supervisor to call her back to get a refund but no one will call her back. She has pictures to prove the inadequate job that was done by this company. AVOID THEM! We are complaining to the BBB and maybe we will Get Jesse on King 5. This is unacceptable.

Awesome company!!! They did such a wonderful job on my couch. I booked for steam cleaning because I thought thats all my couch needed but when the technician arrived he recommended me to do deep clean my couch which was more price than steam clean. first I hesitated but he told me he was gonna show me a test for both and won’t charge anything for it. Let me tell you, my couch definitely needed deep cleaning. he did a part steam clean and one part deep clean and the difference was unbelievable. Deep cleaning made my couch almost brand new. For service like that, I had no issue paying a little more. It took out all the pet stains from my kitten who for some reason started peeing on one corner of the couch and won’t stop no matter what I used. Nature’s miracle didn’t work either even though it had amazing reviews. Anyways long story short, This is one of the best companies I have ever worked with. I am so happy I called All green to clean my couch. Highly recommend to everyone!

Do NOT trust these people. Their toll-​free number has been reported as associated with carpet cleaning scams on W. Coast. They quoted me a price of $ 29 a room for four rooms, showed up hours late, then charged me $ 299. Carpet was wet for days. They then refused to respond to inquiries from the Consumer Protection Division of the Office of the Attorney General. My hope is a prosecution is forthcoming.

Great company!
They cleaned my carpets exactly the way they said they will! I had my dog urine in the same spot over and over and the smell was really bad, and now it’s almost like new!