Chase Bank

I wouldn’t recommend going to this branch if you need assistance from a person. I have gone multiple times and every single time I go in to do a transaction I am taken to the ATM. Even though this branch is closer to my house I usually go to the Broadway branch to avoid inconvenience. Today I was beyond irritated. I went to do a «quick» cash deposit and was taken to the ATM like usual. I told the woman working that some of my bills were damaged, but she insisted. The ATM kept rejecting my cash and I told her about it twice. Yet she still insisted I use it. The transaction took me way longer than if I would’ve just had it manually deposited. In fact I wasn’t able to deposit all my cash. I ended up just leaving because I was so frustrated.

Ignore any negative reviews about this branch — it’s fast, efficient, and super-​friendly. The staff are amazing, know us by name, and always cheerful and willing to lend a hand. They are also super-​proactive — I’ve gotten several phone calls from them offering unsolicited (but helpful) advice and information.
GREAT branch, we always look forward to coming in.

What happened to their fast, friendly and efficient service? Ever since they got new faces, the quality of service went down the hill. This is a branch with people working, NOT an ATM only location. This one particular teller lady with blonde hair is lazy and incompetent who just stands there and finds every possible way to not assist customers herself… instead she will direct you to use that touch screen ATM eventhough you are the only one in the branch. I’ve been in and out with old crews who helped me to do what I needed to do in an efficient manner. This is like the 4^th time that I went in, hoping to do my business with the teller but instead was directed to use that touch screen ATM by the same new lady.
DO NOT waste your time here unless you are just using the ATM. It will be much faster to walk over to the broadway branch and get your business done.
Very unprofessional, rude and incompetent!