Wells Fargo Bank

I have been a Wells Fargo customer for years as well as doing a mortgage with them. They have this reward program where one can build up points while using their credit card and redeem the points for gifts in their catalogue. I spent enough money making purchases to build up point to redeem for a Go Pro bike helmet camera. I must have spoken to 4 different people and what I learned was that there is no guarantee that you will get the particular item you requested when redeeming points and Wells Fargo has the right to substitute another item and you have to accept it when delivered. Not knowing ahead of time what the substitute item will be, and Wells Fargo does not call you and tell you beforehand, you agree to accept what they send out. You sign for the delivery but once you open it, then you own it and NO RETURNS. Shame on you Wells Fargo!, You can have your credit card back!!!

Every time I walk into this bank I am greeted with warm friendly smiles. The service manager Michael Whitwell remembers my name, and is very professional! He provides excellent service each and every time I enter the bank. I recently had my debit card captured in an atm in Mexico. My card was deactivated, and a new card awaited my return. The service Michael provides is top notch 5 star with a smile! We often don’t here praise when we’re in a management position. He certainly deserves it, and you can tell by the way he interacts with his staff he definitely gives it! Wells Fargo has long been my bank but this particular branch and Michael make even the worst banking experience a great one with a smile. This is what I look for in people I interact with especially when their handling my money!!! Bravo!

Such great, efficient, quality service! Very friendly staff. Highly recommend going here. Went to buy a checkbook and they said they would take care of me. I didn’t realize to the extent they meant that until later. I checked my account today and they didn’t charge me for my temporary checks or my checkbook order. They will have lots of good karma coming their way!

I’ve been a Wells Fargo customer for over a decade, which tells you more about my sloth than about their banking. That said, Wells Fargo is perfectly fine. My account is so old that I get some mad perks that are no longer available (unless you’re wealthy), so I hold onto it and use Wells Fargo for my main checking and savings. They no longer charge the egregious fees they once did (not their choice I am sure) and the service is quite good. Well, and in some cases — it’s amazing.
So why review now? Because of why I say «amazing.»
A Very Bad Thing happened recently, and Wells Fargo really came through. Two fake checks were written on my account, to the tune of just under a grand. I am not rich, and that would have been a REAL blow if their on point fraud department hadn’t POUNCED and reversed the charges before I even noticed the fake checks had been written!
That’s right. I didn’t have to report it. I’d logged in to look at my balance and noticed that the theft had already been prevented! When I called, the agent was great. She suggested that I change my account number, then did it for me on the spot. She was helpful, clear, answered all my questions and calmed me down about all the downstream consequences of something as momentous as changing a checking account number out of which so many automatic transactions are processed.
I am downgrading to four stars, however, because of their in person customer service — for maybe an odd reason.
So, over the past year or so, the customer service in branches has moved from quiet, professional and… bank-​like… to OH MY GAWD. So over the top with the friendliness!
I’m an introvert, and it drives me MAD. I just want a few checks, say, so I walk over to Madison and I have to steel myself before walking in. Before the door has even closed I am hailed effusively! People smile hectically and introduce themselves as though we’re all at some madcap drinks party and about to become the very best of friends! There is much chatting and small talk. Coffee and water are offered.
These folks are just trying to do their job, and I am sure that OOT cheer and chatting has its proponents. I am not one of them. Not only does it lengthen every transaction by a considerable amount, but if you’re not one of those naturally social people who love glad-​handing and pressing the flesh, it can be really annoying. I have to grit my teeth every time I walk in, and that’s not a good thing.
So fair warning. Extroverts? This is the bank for you. Introverts? You have been forewarned.

I came in to get a debit card replaced with 20 minutes on my meter, Alan had me in and out in no time with some laughs in between. Greg, the friendly security keeper was also extremely kind and outgoing. Probably the best experience I’ve had at a bank. Card attached to the right account and out before the meter expired… HOORAH!

Wells Fargo Dealer Services is the worst place to get a loan. They hide behind the name of Wells Fargo but the bank has no idea of payment history of your loan. They harassed us continually about our loan and were ineffective of updating the status. I will NEVER deal with any part of Wells Fargo again. Awful service

Excellent customer service!

I don’t have a Wells Fargo account. I was on a mission to get pennies for a penny drive. I walked in and was immediately greeted by Angie with a genuine smile.
I explained that I didn’t have an account but I was hoping to exchange a five dollar bill for pennies. She said «of course! No problem!» and took my money. She came back quickly with 10 rolls of pennies.
Honestly it brightened my day to experience such friendly customer service. Angie deserves a raise or something!

I’m embarrassed to say I left my ATM card in a machine downtown and money was withdrawn before my card was given back by the perpetrator but Wells Fargo gave me my money back within 5 business days after finding the guy on the ATM camera and hearing what happened; even though it was my fault! The fraud department said «mistakes happen but Wells Fargo has your back.» I love this banking institution!

I opened my account here and have nothing but great things to say about this branch. They are so friendly and helpful, and they WANT to be there. I think it’s pretty obvious that the normal tellers have a good relationship with the branch manager because of their friendliness and excitement to help. I visited this branch most recently today because calling the 1800 number for customer service got to be very frustrating and I would much rather have in person service. So glad I went in! Got help with exactly what I needed and left with a smile on my face. Will definitely be back!

Opened a business account with Michelle. Very friendly and knowledgable. Was to the point, very efficient, and organized. I am looking forward to working with her in the future! :)

This place is full of good energy. I actually love going in there. :D

I have been with wells fargo almost a year now and have had few issues. I have dealt with some pretty horrible customer service people at wells fargos around Washingotn State. I have been on the brink of just leaving and going somewhere else, with all the fees, and the hassle of some things, but then, I came to this branch and interacted with this cool dude, Clayton, and now I wont leave, I wont even go to another branch if I don’t have to. If it wont cost me a lot of gas, or I am home (only a five minute walk away), I will go to this branch. I do deal with the tellers, who are generally pretty awesome (I think they might hire models for the tellers though, it’s not cool, makes it hard to be angry with girls being that good looking), but at any rate, Clayton is super awesome, and will always help you with anything you need. This branch in general has restored my faith in customer service. I would say there are at least 1 or 2 people at this branch that don’t exactly NOT give me the creepy serial killer stalker vibe, but then again, I avoid them and stick with Clayton. I will always use Wells Fargo as long as they have people like these guys.

Let me preface this by stating that I have been a Wells Fargo customer for over a decade. Two of my immediate family members work for Wells Fargo, but I walked into the Madison branch yesterday full of anger and ready to close my account right then and I there. I sat down and asked for a check to be cut for the meager remainder of my finances, however a Banking Representative named Clayton sat down with me and slowly tempered my anger into gratitude. He showed me such kindness and genuine interest that I can happily say that it was the best I have EVER been treated by any bank in my entire life. He took a sincere interest in my situation and we talked about how to remedy my problems going forward. He gave me not one, not two, but FIVE different solutions on how to better manage my finances and also switched my bank account to one that didn’t charge a monthly fee. That man needs a raise. He is the single reason why I’m choosing to keep my account. I have a follow up appointment with him in two weeks to check my progress. What a rock star!!! If only every experience could be so helpful. Excellent customer service!