DHL Express

This review is not for this particular location but Dhl in general. Completely ridiculous service. I get a package from India every month with DHL. For the nth time now, they have shown me they really don’t care about people as long as they deliver all their packages in a day. I knew the package was coming today so I sat and waited in the room closest to the door because if I missed it, the perishable nature of the package would spoil it completely since the next delivery was on Monday. While I’m sitting I get a text saying they tried delivering it I run outside to find a note from DHL I call them less than 10 minutes later saying I have been waiting by the door and the doorbell wasn’t even rung. They argued oh maybe he knocked. Well its a 3 story house, and the doorbell is there for a reason. They called the driver but he «doesn’t have the time» to come back — well that’s wonderful but I lost my package, my food and my money. Thank you for this wonderful experience and needless to say my packages won’t be coming via dhl anymore.

I would be rather to give a 0 than an 1 star. Used 2 day shipping with DHL. Nothing updated on web besides arriving at delivery facility until late 7pm. Then, right after a DHL truck passing by my house without even slowing down, the system updated; DHL notified me by email that they failed to make a delivery attempt. LYING IN FRONT OF YOU. The 800 customer support supervisor DID NOT CARE at all saying just wait for one more day for another delivery. Will NEVER USE DHL. And shorting DHL stock if I gotta any chances.

This is a review of DHL overall, not this particular outlet, after all I am sure they are really nice people.
I have a package being shipped from Germany to Seattle, I had an update on October 8^th that DHL received the package in Saulheim, Germany, then nothing until October 20^th, when I get an update that it has made it a WHOLE 44 Kilometers (27 Miles) to Frankfurt Airport in Germany. I can only assume that they had somebody walk the package to the Airport, with most days off along the way. At this rate (3.7 Km/​Day) I expect to receive the package sometime in the year 2021.
And, oh by the way, you can not track the package at the US DHL website, you HAVE TO TRACK IT AT THE COUNTRY OF ORIGIN website. Use FEDEX or UPS, at least they don’t make you play guess the website to track a package, never mind they would fire people for sitting on a package for 12 days.

If I could give zero stars I would. Been waiting for a package 10 days that was supposed to be 3 to 5 days. I was in my living room all morning 5 feet from the front door. At 12:35 I checked tracking and it said attempted delivery at 12:05 but nobody was home. No notice was left on my door, mailbox, or neighbors. I called the 800 number and the man assured me they would make a 2^nd attempt today. At 430, the package still wasn’t here and I called 800 number again and the man said there was a notice that I called but not that they would make a 2^nd attempt today. That’s 2 boldface lies from this company. That delivery man never came to my home or why wouldn’t he leave a notice? They first man I spoke to also lied to me, even after he supposedly spoke to supervisor. They also had my phone number. Liars and scammers. I’ll never use them again.

Gotta hand it to DHL on E. Marginal Way in Seattle. We missed each other on the initial delivery, and had a mix-​up on the reschedule. I figured I’d be heading back into this location again tomorrow to pick up my package. Just now, however, an extremely professional and courteous DHL driver hand-​delivered my time-​sensitive items right to my door. He was genuinely happy he caught me to make sure I received it.
It’s not the easiest building to get into by far: my phone was off to boot — despite their friendly customer service staff leaving me TWO voicemails in an attempt to re-​deliver the items to me today, I had not seen or responded to either one. My DHL driver went the extra mile to make sure he got this package in my hands TODAY. I’m a believer — thanks DHL E. Marginal Way!

We recently shipped two boxes of household goods from Edmonds to our new home in Mexico. Before shipping I twice contacted DHL to make sure I was providing the proper documentation with the waybill. I meticulously followed directions. The very friendly driver who picked up our boxes reviewed the papers and assured me they were just right. DHL/​Mexico thinks differently. Our shipment is stuck in Guadalajara while I try to get it moving through customs. I’ve spent literally hours of my time, called, left messages, sent emails – lots of emails – waited by the phone for calls promised from DHL. Nothing but vague and so far empty promises for the past 2 weeks. Oh, they’ve offered to send the shipment back at no charge – back where? We’ve moved! No charge to send it back? What about the $ 650 they charged to get it here, to sit in customs. And their Guadalajara agent threatens it will be considered abandoned if not moved. DHL=Worse than the worst imaginable from my experience.

DHL Express: Fast, Personal Service!
I purchased a camera part from Taiwan that was to be sent by DHL Express to my home in North Seattle. I thought that it would take a week or so and went on vacation in the meantime.
I received a tracking emails that the item was in California the next day, and ‘out for delivery’ on the second day! I phoned DHL and explained that I was away, and they asked when I would like to have the package delivered. I gave them the date for the following week, and it was delivered on that day, exactly as scheduled.
The person I spoke with and the delivery person were both courteous and helpful.
It is a great pleasure to know that this company values customers as well as their recipients and makes it easy to talk with someone in person by phone.

Quite simply the best delivery company in the world FACT
Great people who are professional and courteous.
A must for anyone wishing to send or receive anything from outside of the U.S.

I shipped a phone to Jamaica as a birthday gift for my niece. I asked very specifically if it would be delivered to her personally by DHL and not given to a «broker» which is just basically a thief that holds your item until you pay them. They assured me repeatedly that they would deliver the item to her personally.
So, sure enough, they gave it to a broker that held the item for a ransom of $ 100. Mind you, this is on top of the $ 100 I already paid DHL to ship the item.
Of course, I contacted customer support and was met with what I would generously describe as indifference. They completely backpedaled on their claim that they don’t use brokers. The best they could do is allow me to file a complaint which is the customer service equivalent of doing nothing.
I will never use DHL again. I urge you to reconsider your options if you feel you need to ship through them.

Zero Stars actually:
So they have a package pick up service… big whoop. You call their 800 robot voice activated crap line to schedule a pick-​up.
Robot voice asks: «what is the latest time that the package HAS to be picked up?»
I think cool! I can have them pick up my package early so I don’t have to sit around all day waiting for a pick-​up and actually work… so I proceed to answer in my own robotic voice for some reason and say «2… P… M».
*pause*
Robot: Ok, I thought you said 2pm. Is that correct?
Me: Yes
*pause*
Robot: OK, did you say «yes»?
Me: Yes
*pause*
Robot: OK, a DHL driver will arrive before 2pm to pick up your package
Cool! 5 stars for promising a pick up by your requested time.
4:30 rolls around and still no pick-​up.
Minus 2 stars for Robot Voice completely shattering my expectations that someone would ACTUALLY be by to pick up my package by 2pm.
Get on the tele to hopefully to speak to an actual person to see what the hell is up and only to be told that the actual pick up time scheduled for my package was between 9am & 6pm.
ME: Whaaa… So, what about the no later than 2pm deal?
*Pause*
Dude on the other end: Sorry bout that but you can leave it on your porch if you want because you don’t have to be there.“
ME: Ass-​wipe… it’s a friggen laptop! No, it can’t be left on the porch.
Minus 1 star for the being even more ridiculous than the cable/​phone/​companies that at least allot for only a 4 hour window to arrive.
Minus 1 star for DHL to even have a «must-​pick-​up-​by-​a-​certain-​time» option and then having Robot Voice confirm it then to find out that it is all for not. TAKE IT OFF!
Broken promises…
AND… Minus 1 Star for forcing me to make a sign to hang on my door and go next door and ask my neigbor to hold the package for DHL to pick it up… which by the way was at 6:08pm according to time stamp when I tracked the package online
STILL missed the damn 9 hour window. Sad…