Guy F Roberts, DDS

I love this place! I am super picky about where I go, and I’ve been at Dr. Roberts for 3 years now. Couldn’t be happier!

Another FYI — the metal filling in the back of my mouth broke as well. Sounds like another user had these metal fillings break, too. When it was done it was all jacked up anyway and I couldn’t get floss in between the teeth. This one was not able to be refunded. In all my years of getting fillings, I have never had one break before going to this office that I am aware of.

Dr. Guy Roberts is the shiz! :)
Seriously I have had my fair share of dental experiences. No other dentist comes close to Dr Roberts. His staff and Hygenists are great. I wish I had discovered Dr Roberts years ago.

I hadn’t been to the dentist in years, made an appointment for a cleaning. They found a couple little cavities, but also were concerned about my gum health and the buildup under them so they suggested a deep clean. They pushed down some of the tissue to show me and even as a layman I agreed.
Deep cleans are not a pleasant experience; they’re split into 2 sessions (one for each side of your mouth) spanning about 2 hours each. I had a vagal response to one of the shots each time I was in – one of the shots needs to hit a nerve tree — and the hygienist was very helpful in getting me through it. Both of my cavity fillings were super quick since my mouth was already numb. I had to wait about 10 minutes between the second half of my deep clean and a cavity filling and they gave me a Starbucks gift card for being patient.

I’ve only been here for two cleanings over the past year but it’s been a great experience so far. Aside from this place being a little hard to find at first. I’d recommend a really gaudy and bright neon sign of a tooth brushing itself in the window. That’d get my attention. Jussayin’.
Hygienists have been very friendly and have done a very thorough job in my cleanings. They are certainly very clean and professional. I haven’t seen Dr. Roberts but the other dentist (I forget his name!). He’s also really friendly and a fellow Midwesterner! So it’s fun to talk to him about how the Seattle weather is actually better than back home sometimes.
I’m definitely happy staying here and I trust them to do more complicated jobs should they arise in the future.

This has been at about four years ago, so I am hoping that things have changed. I am truly surprised at the number of glowing reviews here and considerably less surprised and the glaringly bad ones. My last and final experience at Dr Robert’s practice was the absolute worst health-​care related experience of my life.
My first visit to Dr Roberts went well enough, I met with Dr. Roberts after and initial exam and he explained what I needed to have done, in his estimation, none of which was surprising to me as my teeth and gums have always been problematic for me. He wanted to do scaling and root planing in two sessions to get my periodontal problems in check and so that he could then do one or two small restorative procedures starting with a clean slate. My first visit to the hygienist there went well enough. The hygienist seemed pleasant, competent, thorough and sensitive to my comfort level. However it appeared to me then how the practice seemed to be set up like something of an assembly line. A row of several chairs separated into individual stations in which the hygienists worked. I asked at one point if I could speak with Dr Roberts and was informed that he wasn’t in and that he only worked 3 days per week. A red flag I should have paid closer attention to.
Because I appreciated the experience with this original hygienist I asked to schedule the second visit specifically with him. There was some reason why that couldn’t be done right as I was leaving (perhaps because of the time necessary between these two appointments). But I called at some point later and was scheduled to see him again.
When I arrived for this appointment a woman came out to greet me and take me back to the station where I would be getting the second half of my scaling and root planing, but I was surprised that I hadn’t seen the man who had done the first one for me either as I went down the aisle past the other stations or when I arrived at the one I was directed to take a seat in. The woman proceeded to introduce herself and said that she would be doing the second half of this procedure for me. I was troubled but went ahead since I had the appointment and didn’t want to be charged with a no show charge.
This woman turned out to be the most incompetent, intrusive, bordering on (if not fully within) HIIPA violations unprofessional, health care practitioner I have ever encountered in my life (my professional field is Public Health, Disease Prevention and Health Promotion, so I don’t say these things lightly or from a position of ignorance of what I am saying).
She talked openly, aloud, at length, and in personal terms of my HIV status. When she found out I lived in San Francisco in the 80’s through the mid-90’s, she had the nerve to speak to me of friends of hers who died of AIDS and wanted to know what my personal experiences with the loss of friends and acquaintances! She posed this in some awful sympathetic way, but I had only known her for 15 minutes and she was there as a provider of health care.
She asked the person working at the next station how to use the ultrasound cleaning tool, saying that she had been trained at one point but had never really used them before and wanted to try it again. She used it briefly, but said she just really couldn’t get the hang of it so was going to do it all manually.
She was brutal as she performed the procedure. I have had many scalings and root planings, and they are uncomfortable at best, but she managed to make it bordering unbearable. She offered to increase the anesthetic once, early on during the procedure and said that I could stop her at any point and ask for more. I took her up on this first offer, but when she was trying to check the gingival pockets there was a point where she must have hit a nerve and I almost fell out of the chair it was so painful. I asked her to provide me with more anesthetic, she replied that she was almost finished and she didn’t think that that was a good idea given that I would be leaving the office soon.
When I went to check out and actually pay them for the misery they had caused me, I asked why I was given the hygienist I had asked for and was told that he had a schedule change an wasn’t going to be in at all that day. I told them that I had specifically scheduled this appointment so as to have him do the procedure and asked why wasn’t I informed of this change ahead of time. They said they were sorry, but they hadn’t realized that I had wanted the specified hygienist specifically. I could see that further elucidating the point was going to be a waste of my time.
So if you want to go to an assembly line version of a dental practice, where there is little concern over the qualifications or the professional demeanor or those who work there, and where your comfort and well being is a distant second to the bottom line (ie. profit) of the practice, this is the place for you.
If you want professional, competent, compassionate care, move on.

I was feeling ‘generally satisfied’ with Guy Roberts until I tried a different dentist. I didn’t feel that the service was great, as I spent all my time with hygienists. The total amount of face-​to-​face contact that I had, on the average visit, was about 5 minutes.
Once, even after complaining about a cavity, the examination (no exaggeration) took less time than it took for the DDS to wash and put on gloves… my appointment was shifted the day before, and waited an hour when I showed up at the adjusted time. I was given a ‘clean bill’ of health after the 30-​second examination…
A month later, I switched dentists (look for 5-​star reviews in Renton… yes, it’s a hike but well worth it) and had 2 cavities attended to. I spent more than an hour with the doctor on the intake and a solid 45 on the cavities (no numbing, no drilling… incredibly thorough).
People: The 30-​second examination ISN’T normal and you shouldn’t put up with it!!!

Fast forward to 2013, I haven’t been to the dentist in years — as in no cleanings, x-​rays, etc.
I got my teeth cleaned, x-​rays, 2 fillings, all without insurance (hence why I waited years to go back) and to my shocking surprise Dr. Roberts and his staff didn’t charge me for the full total that I was anticipating and dreading. Not only that, my cleaning was soooo thorough and perfectly executed that I had friends asking hours later if I got my teeth whitened (nope!).
Dr. Roberts and his entire staff have once again taken amazing care of me. They stand behind their work and everything they do; something anyone can definitely appreciate, especially those of us who don’t have insurance.

Horrible. Worst dentist I have ever been to.
Details: I went to this place due to the high rating on Unilocal but it can’t suck more.
The hygienist screwed up completely on a simple tooth cleaning and then didn’t even have the courtesy to apologize. I talked to the doctor and even he seemed unconcerned. I am not the kind of person who makes a fuss over small things but I am pretty sure I don’t want to go to their place again.
Details:
I went for regular cleaning. I had to wait for 30 minutes despite arriving on time (I didn’t complain, just noted the abnormality)
The hygienist didn’t really care about the long delay or make much small talk (I don’t care either)
He described what he was going to do and I specifically told him not to give me any anesthesia for the cleaning. He responded with «I am not comfortable doing the cleaning without the anesthesia» and without second thoughts, he injected a dose of anesthesia into the gums and proceeded with the cleaning.
(I am pissed — Can you not double check before doing what I asked you not to do? Am I machine that you operate on me the way you can rather than the way I can tolerate)
However, I don’t create a scene. I let him go through the process (Maybe he does a good job with anesthesia, maybe he used a mild dose). 20 minutes later, I realize that I have completely lost all sensation in my mouth (a very strong dose of anesthesia). The cleaning isn’t that great (judging by the amount of blood and the sensation in my teeth).
Now, I am done with this nuisance. When he finishes the first quadrant, I tell him to stop and not proceed with other quadrants. This time, I just sit up in the chair to make sure, he doesn’t ignore what I said.
I ask him to explain my symptoms and when they would die off. He gives the standard answer. I tell him that I need to talk to the Doctor and I don’t feel comfortable doing this process with him.
He realizes now that something isn’t good but instead of apologizing, starts to justify that this is the normal process and all patients need to have anesthesia etc.
Anyways, I talk to the doc and he also seems pretty unconcerned about my pain, numbness and this whole process of doing «what they think is right for me»
I decided immediately that this is not the place to go ever again.
PS: I have gone to Dr. Fred Ebbsworth earlier and never had injections. The cleanings were way better, the staff way more polite and punctual. Everyone more knowledgeable and effecient. The only reason I had switched was that this place was closer to home.
Well, anyone in Capitol hill who doesn’t want a bad taste in their mouth (pun intended :-)), can avoid them. Not to mention that they charge quite a lot too.
I have another friend who had a regular experience there but decided never to go again, simply because the charges seemed too high.
Hope they mend their ways

When the wire on my permanent retainer broke while flossing I got online to search for a dentist pronto. I needed somewhere that was open as early as possible, and that works Mondays as some offices don’t. They were able to see me within two hours of calling, and were able to fix my problem in under an hour. Best of all (I don’t have insurance) and when I went to pay them for the excellent service I was told that it was free of charge. COULD IT GET ANY BETTER?!
Very helpful, very friendly, a perfect first visit. I just found my new dentists office.

Best dentist I’ve ever had, and I’ve had a few.
NEVER tries to upsell you (like the people at Evergreen Family Dental who did two front overlays for $ 2000 and told me they’d last the rest of my life… NOT!)
Tried to save one tooth by doing what he called ‘the mother of all fillings’…unfortunately, didn’t work (he said after he started it, they should have done a crown) but they credited me the cost of the filling against the crown. That’s their guarantee.
They’re fantastic people, they stand behind their work.
Can’t say enough good about them.

I thought I’d written a review for Dr. Roberts already, as I’ve been going here for nearly four years now, but evidently not. Guess there’s no time like the present.
Unfortunately, at present I may have to look for a new dentist.
When I first came to Dr. Roberts’s office, his five-​star reputation was well-​deserved. He was clearly popular, but his staff was still able to schedule patients on a timely basis, and his interactions with me were in-​depth and patient. He and his staff took the time to get to know me and make sure I was comfortable. I have a horrific dental phobia and can’t even sit down in the chair for a cleaning without hyperventilating and seeing stars. Dr. Roberts and his staff understood that, and were gentle and patient with me through my procedures. He did refuse to prescribe me Valium for appointments («we don’t do that») but luckily I was able to get it from my GP. I also have weak, soft teeth and had been without insurance for a while, so I was in the chair rather frequently at first. Everything had gone great, and while it would be a stretch to say that I enjoyed my experience, I didn’t dread it quite as much.
Fast forward to the present. I’d left Seattle for a year, lost my insurance, then came back and, insured once more, scheduled a visit with Dr. Roberts to check in and see how out of control my teeth had become.
It was like an entirely different practice. A lot of the admin staff and hygienists were still there, and they were still great. However, Dr. Roberts seems to have gotten busy enough to hire additional dental doctors, although his name is still on the door. For someone with a dental phobia who needs to feel comfortable with her doctor, it’s quite a shock to expect to see a familiar face and have a complete stranger walk in, sit down and stick his hands in your mouth. That was an unpleasant surprise.
Even with the addition of new doctors, they still can’t keep up with their schedule and frequently overbook themselves. Once I’d waited for an hour (!!) in the chair, going numb and then not-​numb, as they worked on a patient next door. I understand that these things happen, but this seems to be a regular thing now. I did get my portion of the bill reduced because of the wait, but (and again, for a person with a phobia) that was incredibly unpleasant.
Unfortunately, the new doctors aren’t quite on Dr. Roberts’s level and the quality in dental work has gone downhill. No major complaints, but regular fillings would be temperature-​sensitive for months after the work was done, which is not normal. Another enormous filling (that probably should have been a crown) left a wide gap between teeth that requires multiple flossings a day. I’d asked to get fitted for a night guard and measurements were taken, but I was never followed up with — this was at least three months ago. They’re now calling me for a cleaning, but no requested night guard in sight.
As a result of all this, I no longer feel comfortable at the practice, and may have to start looking for a new dentist. What a shame, as our experience had started out so well.

Absolutely Guy Roberts! He’s excellent at what he does, and everyone that works there is incredibly nice!
Never in my life have I ever enjoyed my dentist experience. This changed when I met his dental staff and became a patient. Highly recommended!

i cracked a tooth and broke loose an old filling and ended up having to get an emergency root canal.
yeah. not fun.
this office was really accommodating and nice. they allow payment plans, so that’s a plus for people like me with no insurance. initially, they had me scheduled for the day after my first appointment, but when the pain became really unbearable, they squeezed me in that afternoon.
dr. rice did my root canal. as most dentists are, he was something of a sadist.
(pokes at a spot) «Does that hurt?»
ME: yeah.
DR. RICE: (poking again, harder) that hurts?
ME: YES!
(and so on)
but, he was extremely thorough, efficient, and got the job done. i feel a million times better today.
rhonda was his assistant, and she was a sweetheart. for those of you who have had the misfortune of having had a root canal, you know there is really no way to make it a pleasant experience. but if it has to be done, this is not a bad place to do it.

My husband and I have been going to Dr. Roberts for several years after an awful experience with our first Seattle dentist (Jonathan Su at Ballard Family Dentistry). The difference is like night and day, to use a tired cliché. They send us Coffee Gift Cards for being new customers, and a little rose plant was even delivered to our house for referring others to his practice. Very sweet and unexpected!
Everyone in the office, from the receptionist to the dentist. is effortlessly professional. Appointments are handled via email (easy and efficient!), Dr. Roberts is charming (without being gushy or phony) and very competent. I just feel completely at ease, like I’m in good hands, with this office, whether it’s billing, making appointments, cleanings, or dental work. I was once almost half an hour late because of unusually horrible traffic and they were very nice and forgiving. Many practices would have charged me and rescheduled.
Another plus; Dr. Roberts, unlike our previous dentist, doesn’t appear to look in your mouth with dollar signs glistening in his eyes. He does not recommend any procedures or devices that are unnecessary. Quite the opposite, he «keeps an eye» on potential problem areas until work is needed.
Highly recommend — wish I could give more than 5 stars!

I really hate writing bad reviews, but after a visit to my wonderful new dentist today it seemed like a good time to write about what led me to them from Dr. Roberts.
I’d been seeing a dentist in Bellevue for a long time, but having lived in Seattle for several years the drive over the bridge every six months for a cleaning seemed too much and I sought out a dentist closer to my home and work. Several friends and Unilocal all recommended Dr. Roberts highly, so I went in for a cleaning and an exam.
My first visit was fine. People were nice and the exam seemed thorough, but afterwards in his office Dr. Roberts told me I had a deep cavity that would require an almost total filing down of my tooth and a crown to avoid a root canal. I’d never had a crown or a root canal or anything more intense than a filling and I have a lot of dental anxiety, but he seemed kind and stressed how important it was for me to get this done soon so I booked it for the following week.
When I went in for the procedure. I was obviously nervous and told all of the hygienists and technicians who came in to work with me. One of them was very nice and tried to explain the process as it was happening, but the other was very short with me and seemed in a rush. When Dr. Roberts came in, he was like a different person than the one I’d met — fast, rough, and impatient. At one point, I made a sound during a particularly painful amount of pressure, and he actually said, «Well, that’s dramatic, isn’t it?» I had no real recourse with a mouth full of gauze and composite so I just sat through the rest of it and got my temporary crown. When I went back several weeks later to get a permanent crown, it was another uncomfortable rush job.
Although I’m sure procedures like this are routine for them, they don’t seem to understand that for some people this is a completely new and somewhat terrifying experience. I went back once more for an emergency cleaning due to some pain in a rear wisdom tooth and saw a different dentist who offered to «pop out» my wisdom tooth right there in the chair. I declined and decided to finally switch doctors.
I really wish I would’ve gotten the warm, friendly experience here that so many other people have mentioned. I wanted to settle at this dentist for a long time and found the hours, availability, parking, and location all super convenient. Unfortunately, it didn’t work out that way for me.

Teeth: I love them. I care about them.
Steak: I love even more.
Steak so tough it cracks a molar (my uncle thought he could cook!), also breaks my heart.
And having to get a tooth implant from said incident, breaks my bank account.
After moving to WA, it took 3 months for me to find a dentist «in the area» (20 miles away) that I could go to for not only my semi-​annual cleanings, but also to complete the second process of the implant: the crown. My CA dentist had inserted it, and with my relocation I needed to have it finished.
My appointment came to see Dr. Roberts, and I made it in for the consultation. I didn’t get to see Dr. Roberts (and can’t recall the name of the Dentist I did see), but the assistant and the dentist that helped me were pretty personable. I left that appointment with basically a «you should consider getting a night guard, and let’s get your dental records from your previous dentist that inserted the implant (typical), and let’s get you on the books for a cleaning».
The front-​desk associate let me know they’d look into everything for me, had me sign a release form so my former dentist in CA could release my records to them, and then they’d be getting back to me for the next steps.
Nearly one month later, no call back. I call and leave a message. Another month goes by (my mistake for taking so long on my part!), no call back.
I finally left another message this week, and I’m called back immediately. There were NO apologies or accountability taken for the delay, instead it was a blame game. I then speak with Rhonda who is able to better articulate some things to me in that I may have to have my implant redone, but I just wanted the facts and unfortunately didn’t have the time to speak any longer than the 15 minutes I had already spent on the phone. So I asked kindly if I could call back the next day and Rhonda sweetly said that was fine.
I call back and they’re closed on Tuesdays.
Giving up, two months later. Onto the next one!

Let’s be honest. No one likes going to the dentist. I am especially nervous and creeped out by anything having to do with teeth so the dentist can be a terrifying experience for me. Here, although it’s still hard for me, it is better than most places.
I have been to this office a couple times. I’ve had a cleaning, a filling and a crown here.
Everyone in this office from the administrative front desk person to the dental hygienists and the dentists are all super friendly. They are not into up-​selling you like so many other dental offices are.
I don’t have dental insurance so I pay out of pocket for everything and they have been so kind to me about that. They have done everything they could to make me as whole as possible without bankrupting me.
I found them on Unilocal and I agree with all the reviews. Dr. Roberts office is the best dental office I’ve been to since my pediatric dentist.

This is my third dentist in Seattle, after horrible experiences with the first two.
So far so good it seems.
The staff was friendly and put me at ease. I ended up needing a few fillings and they were able to squeeze me in right after my cleaning.
The one thing I wasn’t so sure about was I thought since this was Dr. Robert’s office that’s who I would be seeing. Instead there was another dentist that day and I was told Dr. Roberts is only in a few days a week…
So the verdict is I will be returning here. I’ll see if they are just as good next time…

I really don’t like the dentist. I switched to this place after my dentist retired. I chose here because of the Unilocal reviews. I am impressed! The staff and dentists are friendly, gentle, and don’t perform unnecessary work.
They are my new dentist, for sure.