Headlines Salon Inc

im new to the seattle area and needed to find a new salon. im a medical esthetican from san diego and ive worked in the beauty industry for over 10 years. i work near university village and called into headlines for a cut… i was able to book for that evening with Mary. i was nervous to try someone new (i had the same stylist for 9 years back home) but Mary was really down to earth and made it easy to explain what i was looking for. i was growing my hair out and wanted a really little trim and shape. after she looked at my hair she recommended taking more off (3 inches or so) to get the healthiest looking result. i was apprehensive but let her do what she thought was best as the professional. im so glad i trusted her… my hair hadnt looked that good in so long! i ended up coming back to her for color and sort of a messy bob (she took 6 inches off this time).it turned out perfect, she really considered what i wanted. im so glad i found someone i can trust and refer my clients to. thanks again Mary! xo

If there was a negative star, that is what i would give them. This is the worst hair salon I ever been. Probably the damage they brought to my hair and face won’t be reversible by writing this review, but I want to save someone from a lot of travel and frustration. I had an appointment to diet my hair and get a hair trim. The stylist started working on my hair with out telling me what she was doing. By the time i realized, i was too late. Apparently, she was bleaching my hair. The next thing I knew my hair was smoking. My head felt it was on fire. Then she freaked out and stated to rinsing me while she started to tell me what she was doing. It was too late. My hair was really damaged. I was really angry, but decided to stay calm. Then she started to coloring my hair. I asked dark copper color, but for some unknown reason she put bright orange color. At this point I was in shock, but I still decided to stay calm realizing freaking out won’t do any good for both of us. The next step was to cut my hair. Since the bleach damaged my hair terribly, she decided to cut my hair short. The funniest part is i told her how much I don’t like short hair. Once she realized the hair is damaged; she tried to cover it up by cutting my hair too short with out consulting me. When I see how much she is taking of, I felt I need to speak up, so I ask her I just needed a trim not a short cut, and she said «she is cutting the hair that needed a cut» with a strong voice as if she is my boss and I needed to follow the order. Because she started cutting short already I just decided to go with her plans. I walked in with long vibrant hair, and I walked out with short, orange, and damaged hair. I am still in a state of shocked that they let me leave the shop like that. I decided to have a positive attitude since there is nothing I can do about it at that point. tho I politely told them how much I hate they. They said they will fix it the next day since there was no time to do it on the same day. I agreed to give them a second chance to work on my hair. The next day I got a call from them. It was the manager. She said they were not able to see me that day, and they want to reschedule. Because of the hair color they put on my hair, I was not able to go to work. I explained my situation to the manager how difficult it was for me to present myself with that hair, and until they do something about it; I was unable to perform my job or go anywhere. Unfortunately she seemed not to care at all. She said she has no time to discuss, but she just want me to know they can’t do it that day, but reschedule me to next day. Then she said she can return my money, and I can take my business somewhere else. At this point I just lost it. So I said, sure I will take my business somewhere else, but sue them for the damage they brought to my hair and face. Now, I am stuck with damage, dry, and very short hair (I got the color changed somewhere else). They are unprofessional and inexperienced. I will never go back again and report them to BBB.

My daughter went here to get a colored streak in her hair and they took excellent care of her. The color has lasted very well, and many people have asked where she had it done.

If i could give negative starts, i would. This was the worst experience i have ever had from a hair salon.
Horrible front of the house service. The two girls seemed to bothered by my walking in to even give the very basic courtesy of saying good morning (i should have seen this as a sign to walk away) .
I made an appointment for 2:15 pm, and «the stylist» took me in at 2:30 (ups, sorry for the delay)
Than their «stylist» had no clue how to trim my beard and after making a few passes with her trimer and clippers decided it was done. I think not!
I asked her to go back over places where the hair was not trimmed. She was reluctant and frustrated and even suggested that my hair was thicker in places, which was completely BS. My beard has great consistency and i have had it trimmed for years.
If you are not able to perform the service correctly, do not take the client.
Save your money and your time, find another salon!

Jered Burton has been cut’n my locks for I don’t know (7??) years now! He is THE BEST. He is professional, has extensive coloring experience (I just started coloring last year– super nervous to start), and fabulous customer service. You won’t find someone better. Because I talk about him so much my Mom has gone, 2 of my aunts, 2 cousins and another friend. I highly recommend Headlines in U Village and Jered Burton. You can’t go wrong.

I had Jonik to help me cut my hair. She was new to the salon so I was a little bit worried at first, but I was really glad to have her. Jonik did a great job and was really nice to talk to. Thank you Jonik!

I’ve been going here for about 6 years to see Jered, and he’s absolutely fabulous. Headlines itself is tucked away in U-​Village and is easy to miss if you aren’t looking for it (it’s over by the kids play area on the SW side of the village, take a right at Ben Bridge and it’s on the left side), and it’s definitely not a Gene Juarez or 7 atmosphere, but I’ll keep coming back as long as my stylist is here! Haircuts are a sensitive subject and it took me years to find someone who leaves me not wanting to burst into tears when I walk out the door. I didn’t go near hair color for nearly 12 years because of a tragic decision I made to dye my dark brown hair blonde, using box dye, in one try, but Jered convinced me to consider a partial foil, and I’m now in the spend all my money on highlights club along with the rest of you. Jered is really great, and as long as he’s working here I will be a faithful patron.
The prices are on par with other salons, and vary based on stylist (standard) and what you’re having done. A haircut and partial foil runs me around $ 120, plus whatever products I end up buying, and although it hurts a little bit to drop that much on my hair, it’s like 3 times a year so I suck it up and remember that it lasts me months. They have a partnership with Bumble&Bumble, so if you buy the products there you get a discount. I’m not an avid B&B buyer, but a few of the products work wonderfully for my annoyingly stick straight, fine hair, so I appreciate that I can save a few bucks when I need to restock. I’ve never had a bad experience with the front desk, but I’m sure that depends on who is working the day you come in.
I saw quite a few people who gave poor reviews because of the front desk, and I guess I have a hard time when people give a place a terrible rating based solely on the front desk experience. Aren’t you ultimately there to have a service done? If you get a good haircut, but you feel the customer service was lacking, shouldn’t you leave a rating that reflects both of those things instead of giving the entire place 1 star? There are two components that factor in, and unless the receptionists were rude AND the stylist butchered your hair on top of that, you didn’t really have a 1 star experience. You probably had close to a 3 star experience, and when businesses depend on reviews written by people on places like Unilocal,your angry write-​up can make a pretty big impact.
Anyway, if a good haircut and style is what you’re looking for, I recommend Headlines (and especially Jered), and you’ll be in pretty good hands regardless of who you’re with. Check them out if you still haven’t found the magical place that can make you look fabulous, it worked out for me!

Came here today to fix my hair after another salon didn’t color my hair correctly twice. I saw Brae and omg she is amazing! She completely understood the look I was going for and had my hair rocking EXACTLY the way I wanted. Super friendly staff too. So happy I found an awesome stylist that listened to what I wanted! Thanks Brae and team! You guys are awesome :)

My stylist moved on, and they kindly and happily gave me her new contact information which speaks to the care they have for their customers and stylists.

Nevis is such an excellent stylist! She can sculpt my hair into any look I ask for and she’s always good company! She’s a true artist — creating my image while interpreting my needs and accounting for my features and attributes of my personality.
I’ve asked Nevis for some pretty dramatic changes with my hair — from cuts to color, treatments and styling. Her demeanor is kind and straightforward her atmosphere is calm and casual. It’s always a pleasure to be in her chair!

Just got back from a great experience at Headlines Salon. The receptionist was friendly and helpful, and Stephaney gave me one of the best cuts I’ve ever had. Nice, clean interior, reasonable prices. I’m not usually loyal to one hair salon, but I will definitely be returning here next time I need a cut. Not everyone knows how to work with my curly hair, but Stephaney nailed it! Happy customer :)

The place is clean all of the stylists are friendly. I’ve been coming here 4 times a year for the past 5 years and have yet to have a bad experience. I’ve gotten my hair done by several different people here and all of them are very talented and know what they’re doing. The location is great it’s right in the village so you can go shopping after.

It’s been very hard for me to find a place to get a consistently good hair cut. After getting burned at Rudy’s and other salon’s alike, I tried this place. Thankfully, Mandy was my stylist and since she’s cut my hair, I haven’t seen another stylist.
The atmosphere is nice here and the staff is courteous and they have a nice reminder system for your appointment.
I’m a regular now and I appreciate Mandy taking the time to give me a nice basic cut that for some reason, is really hard for most other stylists to provide. The shampoo is nice too!
Highly recommend. :)

RUDE, unskilled. made my hair look like CRAP!
WORST. EXPERIENCE. EVER.
I just wanted a wash and style after work before my dinner date. shouldn’t be hard, right? Not according to the «stylist» Rachel — I am not sure she knows ANYTHING about how to style hair.
First off — Rachel didn’t want to even style my hair. although that’s what I had scheduled to have done. My hair was dried and she said I was done. how’s that? When I had to ask that she styled it, she acted like it was a huge inconvenience to ask another stylist to borrow their (extremely crappy) flat iron.
I think this may have been the first time she ever held one in her hands.
Upon showing EXTREME inept in using the flat iron on me, she said my hair would work well with a curling wand instead. well, if I’m paying for a style then how about you go get that wand, Rachel? But nope. FAIL FAIL FAIL. My hair felt gritty and gross, had CRIMP lines and was horribly unevenly jacked up. I couldn’t even call it «styled»… in fact it was SO bad, I asked her to hand me the iron to try to FIX IT MYSELF! WTF seriously?
I had to go home and attempt to fix the jacked up crimp lines in hair that had a nasty crap ton of product in it.
My 2^nd grader would have done a better job.
Best believe this is the first time I have NOT tipped for what one may call a «service». I refuse to tip when you show NO skill and NO regard.

Stephanie is a wonderful stylist. I have a daughter who had lost most of her hair due to a medical condition, and she was understandably very shy to have people touch or look at her hair. Stephanie completely charmed her! She has helped her go from being almost completely bald to having an awesome pixie– think young Mia Farrow.
But even more important Stephanie has helped my daughter feel pretty and so much more comfortable with herself. Priceless.

I find that they treat walk-​ins very well, and aren’t so kind to return customers – which seems a bit strange.
The reception I received, which I thought was a little strange in my first review, was even more unprofessional. When I wait for you to finish your personal conversation about your hair in order to check in, it’s makes me wonder whether you want me to check into your salon to begin with.
I did not mind getting another hairstylist, because I had such a good experience with Jered. The lady hairstylist I received was probably the least professional person I have had to cut my hair. The shear salesman came into the salon in the middle of my haircut, and she left me, mid cut, to view what kind of shears he had on sale.
Who does that?!
She also left me mid haircut again to talk to a coworker about INTERNET SERVICE AT HER HOUSE — she wanted a deal that her coworker’s boyfriend might be able to give her.
WHAT?!
Although the cut was ok (not the best, but definitely not the worst I’ve had), the entire experience left me with such a bad taste in my mouth that even though they’re more expensive, I decided to give my hair patronage to Gene Juarez across the street. Although they’re a franchise establishment, at least they teach their stylists to FINISH A CUT before walking away from a client.
Don’t return to this salon. Really.

What a horrible experience.
The reception staff are extremely pretentious and appear to be non-​interested (talking amongst themselves, cannot give you a clear idea of the appointment times/​prices) and incapable.
The walk-​in deals are for first-​timers only — Which means first time you walk in their door even if you walked in previously and they had no time to see you!

With the newest addition of BRAE… this the a top notch salon. I love coming in each appointment and seeing the new additions such as the chandelier, the hair drying station… so creative and fun.
Brae has been doing my hair along with many of my staffs hair for almost a decade. She always gets it done right and QUICK!
The new location is a lot more inconvenient, but Brae is worth it and I just have to come a little earlier to park.
Thanks for making me look good :)
Dr. Dusty

Complete rip-​off. I took my 5 year old daughter here for a trim — $ 30.
Unbelievable!

Since Jenna left, I tried a different stylist with less than desirable results. My layers were choppy and and not blended and even though I told her that I parted my hair a certain way, my face framing layers were uneven. I didn’t notice this until I was getting my hair styled for a wedding a week later. She seemed like she was trying to be friendly but I felt fairly uncomfortable and awkward.
After this experience, I don’t think I will be coming back since prices are high and Jenna is gone. Plus, I only get my hair cut about four or five times a year and I would prefer it not to be an awkward experience.