Incity Properties

Astonished and excited to have found Incity Properties. Before I bought a place I had strongly considered moving and happened upon Local 422 because it was across the street from my old apartment complex.
I got a thorough tour of the building, the available units and most unbelievably, the top floor roof deck. Wow. This is the absolute best view you can get in the city! I can’t imagine how awesome it’d be to be here on New Years Eve or the Fourth of July because you can see both Lake Union and the Space Needle where there are fireworks shows annually. It also just seems like a great space to get some sun and read a book or relax with friends.
The units themselves are brand-​spanking new and are gorgeous. They feature stainless steel appliances, open floorplans, in-​unit laundry and massive windows. I am jealous of anyone who gets the lofted units with 15+ ft of windows overlooking Capitol Hill.
Since the focus on this specific building is local (hence the name) they’ve had a local interior designer decorate and design all of the art pieces, the communal spaces, and even the hallways. Every single floor has a theme and color. It’s so dang cute!
So yeah… Now I’m buying and moving but if I were to rent, I would be living here in a heartbeat. The tour was awesome, the gal who showed me around was super nice and the prices were in line with everything else available in the neighborhood. I’ll be recommending this building to everyone I know — maybe I can at least get a friend to live here so I can live through them vicariously.

While I’ve never lived in a property managed by InCity, I did get a pretty great tour of their new building (The Local 422) and was pretty impressed. Ann seemed like a really nice lady, straight forward and sincere. Bonus: awesome view of the city from the communal roof deck.

I have had nothing but good experiences with these guys. I lived at interbay 8 when they came in to manage the properties. Everyone I dealt with went above and beyond what they had to do, very helpful, whatever problem I had they were on it immediately and with a smile. I never felt like they were acting superficial in their friendliness witch is rare in Seattle as of lately.
I would not hesitate to move into one of the buildings they manage again, I can only hope the next management team I deal with is ½ as courteous and friendly as the people at Incity.

I am a student and the University of Washington and have had my share of bad landlords until I came to the Walmor with InCity. My Resident Manager Steve is friendly and always answers his phone if I have a problem with the apartment. A couple months ago our washer overflowed and it was a big mess! Within 30 minutes Steve had someone here drying out the carpet and scheduling for a new washer to be delivered. Kristy who is my Property Manager is also great. She is quick to respond to emails and accommodates your needs with any issue you may be having. I was having an incident with getting a roommate on board with a roommate amendment (she was moving out so all she had to do was sign a piece of paper) and Kristy gave me lots of suggestions and tips on getting her to comply with the terms. Without her guidance and help my difficult roommate may have compromised our ability on keeping the apartment for another year long lease. This is my second year living at the Walmor with Incity Properties and I couldn’t be happier with their services, great communication, and friendly staff.

We were very unhappy working with InCity Properties over the past couple years. We lived in an awesome apartment in Queen Anne (the building was great and the neighborhood was amazing). We were long term tenants and had no plans of moving until so many issues happened with InCity. It is really sad that we moved out of a place we loved because working with them was so bad.
I think they have terrible communication and were very inconsistent with us. This used to be a small complex that seemed to have very little turnover of tenants and I feel since they came in the picture there is new tenants constantly.
We had issues from them not communicating when the washer/​dryer were broken, to having to send multiple requests to get a small issue repaired (Their excuse on the delay was «our guys have been really busy…». Being busy is fine just send a quick email or voicemail saying it might take longer than expected). We had to request them to do landscaping… as a property management company I really don’t feel it is the tenant’s job to request to have the landscaping cut back.
They had to redo a few of our lease documents because they got the names wrong or the apartment numbers wrong and had wrong dates listed. And of course I had to point it out to them to get corrected. They don’t seem to know the units very well. They asked us what parking spot a different apartment was assigned to and how many bathrooms we had… I find it odd that they don’t have that information. And of course we answered them with no hesitation but that just looks tacky.
We took amazing care of that apartment and treated it like our own.
We had a really small deposit when we moved in so we didn’t plan on getting anything back but upon move out they charged us a fee for cleaning. Granted it was a small fee but with all the issues with this place you would think they would take that into consideration when I asked them about it. Instead they didn’t really seem to care that they were the main reason we moved and them raising rent a lot each year didn’t make us want to stay either. I feel they just brushed off our complaints.
I told them I would be contacting the owner of the building (who was awesome to work with) and writing a Unilocal review. To me they don’t seem to care about getting another bad Unilocal review because if they did they would have worked with me to get everything resolved or at least would have taken the time to explain why they don’t think they are in the wrong.
I OBVIOUSLY DO NOT RECOMMEND THIS PROPERTY MANAGEMENT COMPANY AT ALL!!!

I’m a ex-​renter of one of their properties and I would give them zero stars if it was possible. Expect the rent to go up every year by the maximum amount WA state will allow without an extended notice and for things to be fixed the cheapest way possible. I would AVOID at all cost.

InCity are great property managers. They have exhibited consistent responsiveness and professionalism. We were renting from out of town and our Property Manager, Kristy, could not have been more accomodating. We exchanged a lot of emails and calls and she was always working to find a solution for us/​get us the information we needed. For example, she took and emailed pictures of our unit so we could see more details about its layout and condition. She even met me early on Sunday morning at my apartment unit to get me checked in as I was flying in from out of town. We have had only a few minor maintenance issues as the building is well-​maintained. We have been just as impressed with Steve and the maintenance team. They are professional, responsive, do excellent work in a timely way, consistently exceeding my expectations. The team at InCity are outstanding customer service professionals. The other tenants I’ve met also report the same quality of experience.

I just recently left my apartment at the Bayview (U-​District) for a job down south. In the year and a half I lived there I received nothing but excellent support from the staff at InCity. Every small issue I did have was taken care of within 24 hours – even if that wasn’t requires of the landlord. Further, the staff is friendly and nice and is responsive to any and all communication.
I’ve had about 3 other landlords and I can say without a doubt that InCity was the most professional and tenant-​centered company I have worked with. I would strongly recommend renting from InCity, and should I find myself back in Seattle, I will look at their properties before anyone else.

in city properties bought my apartment complex this year and starting raising everyones rent by hundreds of dollars a month. now were moving out. dont trust these money grubbing shiesters. they tried to lock us into a 15 month lease agreement at the 40 percent rate hike, and even riased the amount of money we pay to wash our clothes in the laundry room. these people only want to turn a profit at ALL COST!!! they will screw you over.

WARNING!
I rented an apartment about 5 years ago through InCity Properties in the Fremont area. I was a good renter– always paid on time, kept the place clean, never had any problems. Half way through my lease (1 year) I decided to move to Oregon to live with my boyfriend and go to grad school. I was aware of the possibility that I would loose some of my damage deposit, so I gave them (Ann Surbridge) fair warning about my need to leave. I cleaned the apartment top to bottom, and even staged the it so that she could quickly get a renter (which she did! I believe it only took 2 days). When I was leaving and we were exchanged keys, she informed me that she would not be giving back ANY of the $ 800 damage deposit. She claimed that as landlord it was her decision as to whatever amount was withheld. Her justification was that I broke the lease– and I get that, I did break the lease-​but you have got to be such a cold hearted bitch to look into the eyes of an extremely broke 22 year old and tell her she won’t see a cent of what she gave you. If I had known I would not have received the money (or at least some of it) I would have left shit everywhere, I actually might have just taken a shit, or two. It sucks being a renter because landlords always have the uper-​hand-​but in this situation she played dirty. I hope that this women gets what she deserves, I honestly would be happy if this review stopped even just one person from renting from her and this money swindling company.

Waring!
This company is not to be trusted.
They bring in tenants at a normal rent for one year.
After the year when you are all set up they ask for a 50% increase in rent.
In THIS Economy?