Muttley Crew Cuts

I’ve taken my dog my dog here 4 or 5 times in the last 3 years. Up until today I had no real complaints. Sure sometimes her hair wouldn’t be totally even but at the end of the day all I really care about is whether or not there were any injuries. No injuries no problem. They had been quick in getting the dog back to me in the past– usually within 2 to 3 hours. Today I brought her in around 9 am and was told there were a couple of appointments ahead of her. Ok sure I understand that. The girl then asked if there was a particular time I needed the dog back by and I told her 2. Why ask the client if the answer doesn’t really matter to you and if you know that’s not realistic why not say that then? Around 12:30 I called to check in on the dog and the woman who answered the phone was a bit gruff and said they would call when the dog was ready but it should be at 1:30. When I called at 1:45 I was told ‘she’s done’ in a really nasty tone. If she’s done why not call and tell me? When I got there 5 minutes later to get the dog I was overwhelmed by the stench of urine and feces. I could hear my dog moaning from behind the groomer’s door. As I was waiting for some assistance the door opens and someone says ‘I need some help there’s piss and shit everywhere and there’s dogs all over.’ Wow. Ok. So there’s piss and shit and dogs jumping all over while another dog is on a table being clipped? Not really boding well with me. Then after a few more painful minutes of waiting for some assistance the unpleasant woman from the phone appears with a snarl. I tell her who I’m there to pick up and she heads to the register. I say I’d like to see my dog before paying (the moaning and all) she disappears into the kennel. She comes back (again what feels at this point as too long) dragging my dog. The dog quickly perks up when she realizes she’s getting picked up to leave. I see she is fine. The cut, again, lopsided but whatevs I just want to leave and never return. $ 65 later I still have a real bad taste in my mouth. I would not recommend.

After a horrible experience at another groomer with my Maltese, these ladies went out of their way to help us (Karen, Alie, and. Jackie? — might have gotten the last name wrong, sorry). Thanks to another cancellation, they were able to get me in right away, and did not hesitate to help out. Given that the typical wait time for a cut anywhere ranges from two weeks to a month, you saved me from a horrible day. That kind of customer service is how you earn repeat business!

Their price increases are pretty ridiculous, especially for how NOT nice there facilities are. I can get better care/​nicer facilities for less in Capital Hill at Rex. Why are prices in West Seattle more than Capital Hill? Makes no sense … I won’t be back

This place is great, the groomers are fabulous and the dogs get to roam around and not get rapped all day in a cage.

I’ve been taking my dog here for several years because it’s a few blocks from our house and the fact that they don’t keep your dog all day like most places. The hair cuts are a hit and miss, nothing spectacular.
When we got home from a grooming appointment today, we noticed there was blood all over the back seat of the car and our dogs back paw. This was very alarming to say the least. I called Muttley to ask what happened and they proceeded to blame the hard sidewalk outside to cause her nail to start bleeding. It would have been nice if they maybe apologized for cutting her nails too short, but no it was the sidewalks fault.
It’s very frustrating to trust people with your pet and to get them back in a bloody mess. Needless to say we won’t be coming back.
I wish I could have taken a picture of her bloody paw to post, but I was in such a panic and rushed to clean and stop the bleeding.

A trustworthy place to bring your pooch during the day or for boarding. Large area for the dogs to play. Rates are reasonable for West Seattle.
Best idea for parking is the Bartell Drugs lot and then walking around the corner. Underground parking is tight right by the entrance (though there are 2 reserved spaces), and there’s no street-​side parking.
Recommend and will continue to use.

I have been taking my two rescue Boxers to Muttley Crew Cuts for doggie daycare and I can’t say enough good things about this place! The people are all super friendly and both of my pups are happy, happy, happy to go there each day! I was really nervous the first time I left them, and called three times to check on them. Everyone was patient and didn’t make me feel like a crazy dog mom for wanting to make sure they were fine. Thank you so much Muttley Crew Cuts!

My poor puppy. After staying here for a few days, he got an eye infection. Had to take him to the vet ($ 140), who said that our dog was exposed to dirty water /​environment.

After one bad experience there, the grooming experience at Muttley Crew Cuts improved greatly. The groomer who always does my dogs does a great job and she is extremely attentive and makes sure they are taken care of while in the shop. The owner is in the shop more often and when she is not, the others staffing the counter have been easier to deal with. Glad I gave Muttley another chance as I’ve been happy with their grooming and care for my dogs since that one really bad time.

I took my dog here after reading all the great reviews. We have had some so-​so results with other groomers, but they just don’t do that great of a job.
I called ahead and made an appointment, and explained what we have a Golden Retriever that needs the full meal deal. Wash, groom, nails – the whole bit. I also was very clear that for grooming, all I wanted groomed was essentially the dogs ears, feet and tail. AND, I did say that his hindquarters could be slightly trimmed if need be.
Golden Retrievers typically only have their feet, ears and tail trimmed – and that’s it. Occasionally, you trim their «feathers» a bit. This is the long, flowing hair along their bottom line and hindquarters. But you definitely do not cut them way down.
The grooming standard for Golden Retrievers is a pretty easy one. I relayed this to the groomer over the phone, and then reiterated this when I dropped my dog off.
I dropped him off around 9:30, and they said he’d be done around 2 PM, and they indicated that they would call and give me a heads-​up when he was close to being done. Well, at around 1:45, I hadn’t heard from them yet. So I gave them a call to check in. The gal who answered the phone told me to hold a minute, and she would check. When she got back, she say he had just got bathed. Wait, what???
Folks, he was there for over four hours and they just had bathed him! I asked the person why it was taking so long, and why did they tell me 2 PM? The person said he’d be done by 2:30. Now I’m beginning to be skeptical, as now they’re going to rush the grooming portion.
My suspicions were right. I went to pick him up, and they completely chopped his bottom line and hindquarters. Further, his ears did not look good at all. They definitely did a shotty job on his ears. His feet looked so-​so and they completely didn’t trim his tail.
I asked them why they trimmed hi the way they did, and they said «That’s the way we cut all Golden’s.» I didn’t want to be confrontational, but I said that was wrong, and I SPECIFICALLY asked for only his ears, feet and tail to be trimmed.
They were apologetic, but I got the sense that they didn’t really care. They likely churn-​out so many dogs per day, that they simply are not great at grooming any one breed.
Won’t be going back.

My baby, Bruno had an AMAZING time this past week while I was in Mexico.
The staff handled his medical sensitivities professionally, and with so much care– they really do love the dogs they take care of and it shows!!!
Thank you, Muttley Crew Cuts– we’ll be back!

Took my dog here for overnight boarding. She came back with skin sores and giardia. And a broken front tooth. I called and first spoke with an employee who did remember my dog developing diarrhea while there, but they failed to tell me this when I picked her up. I then spoke with the owner who refused to take responsibility for anything. She did ask that I fax here my vet bills (several hundred dollars) and she would get back to me. That was almost a month ago and nothing…

We are repeat customers and happy with the service

I think this place as is good as gets when it comes to dog groomers in the seattle area. Number one is that they are kennel free which is a big plus as my dog does not like kennels or cages. The price is right for all that they do and right in line with everyone else, and I know my dog is no day n the park when it comes to getting his hair cut. I did the boarding once and it was great, I’ve never left my dog with anyone but family before but I felt like I was leaving him with family this time. At times I’ve tried other groomers over the years when I couldn’t get an appt, and I’ve always been sorry. The owners and staff are very nice and non-​judgemental and the facility is fantastic, lots of room for the dogs, and always very clean.

I have a sensitive dachshund. This is the only place I can take my dog to get his nails trimmed that doesn’t get him shaking and crying in pain. They let me hold him while they do the clipping and they are very careful not to hit the quicks.
The owner and her daughter have always been very warm and kind to both me and my little dog. The shop is clean, cute and inviting.
I like going here not only because they are good to me and my dog, but I like supporting a woman-​owned small business in my neighborhood.

We have been bringing out two dogs here for a few years now and they always come back happy and smelling great. They even deal well with our dog that can be socially challenged from time to time. He seems to like going there, well aside from getting his nails cut which he avoids like the plague. We are always very happy with the friendly service and a job well done. The de-​shedding treatment works well too! The price is also very good. I say they do a great job.

I have been taking my Cocker Spaniel «Adi» to Muttley Crew for several years now and have had very good service every time. The cuts are okay… but the real reason that I keep going back is that Adi loves going there as the staff is great! Maybe if the cutters got some extra training the cuts would improve some?

I took my 6 pound Yorkie to Mutley Crews and asked for a trim and they skinned him! After we consulted that he just needed a trim, it is Winter time you’d think if you work with dogs for a living you’d have compassion. To top of my horrible experience I was charged for this mishap.

I have been taking my dog (s) to Muttley Crew Cuts for both grooming and boarding for several years.
A wonderful, family owned business.
Kelly and her crew are true dog lovers.
Someone stays there 24/​7, so the dogs are never alone. My dog sleeps in bed with them when boarded. (he is a Havanese/​smaller dog).
Our dog gets so excited when we pull up he practically jumps out of the car to go inside. That’s all i need to see, to make sure we are making the right choice while we are away. Proof is in his tail wagging happiness.

Update :)
We decided to board our two puppies over the weekend while we were out of state. Since this was my the first time I was boarding my babies I was slightly nervous (One has pancreatitis) When we returned yesterday I was ecstatic to see my girls in a VERY happy mood!!! I will forever use them for boarding services.
They were very sweet when I called to check on them as well :)

I came here based on reviews and I’ve been pleased with their service. I’ve noticed most Cav owners like to leave their dog’s hair longish, but my little guy does better when its shorter. Other places I’ve been to are appalled that I’d want to do that to his hair. «um, excuse me mr/​miss judgy-​pants, he’s my dog and I have to maintain his shedding, etc. not you.»
Overall:
–The cost is reasonable for my cav king charles=$ 45 (cut, bath, nails, ears cleaned)
–They have him finished at a time that’s convenient for me
–There’s an underground parking lot with a free designated spot for drop offs and pick ups
–They do a good job
— I appreciate that these groomers do what I ask.

Got a $ 45 quote for my Maltese/​Yorkie. He’s more maltese than he is yorkie as far as his fur goes. I asked to get a partial groom which consisted of the fur under his paws, sanitary areas, and eyes to be trimmed and anal glands expressed and a bath/​brush to be given.
Should’ve checked him before I took him home from the groomer because his paws were not done, neither were his sanitary areas. The only thing I saw that they did well were his eyes and anal glands cus he stopped rubbing his nasty butt on my carpet.
I gave them 1 star because I dropped him off at 10 and they were done with everything by 12:45pm (but that may just be becus they forgot to do all the other things???)