O’Reilly Auto Parts

Today I came in to this store needing a replacement battery for my ’99 Honda CRV. Luke was extremely helpful. I asked him to switch out my old battery and he quickly swapped. I sincerely appreciate how quick, efficient and overall pleasurable he made my experience. I will definitely frequent this location thanks to Luke!

I’ve been to this O’Reilly’s location multiple times. Prices are fair and the staff is SUPER helpful. I just stopped in this morning needing a nut for a part in my car, having had no idea of the size needed. Veronica went above and beyond in helping me find the right one and lending me tools so I could put it in right away. I was also offered use of their washroom so I could scrub off all of the grime & grease I’d gotten on my hands! Thumbs up.

Best ever. I love this place. Super helpful staff. Helped me with my windshield wipers.

This is where I go when something on my car needs replacement. And they usually have whatever I need. I’m usually the do-​it-​myself kind of guy when it comes to tail light or battery replacement, but Sandra helped my girlfriend put on new wiper blades so apparently the staff is also very helpful for those who might not know what they are doing.
And that’s all I have to say about that.

They were super helpful and helped me install my headlights outside at night. I bought an ice scraper as well but the blade was concave and only scratches away thin lines of ice. I haven’t taken it back yet.

I bumbled in here late the other day because my old battery had finally gone to that great Set of Jumper Cables in the Sky. The guy behind the counter, Luke, was super cool and very helpful – he provided a clear explanation of my options and also of the program for bringing in and recycling the old battery. The whole transaction took about 10 minutes and was exactly what I needed. Super nice, cheerful, efficient service.

I stopped in today to pick up a new headlight. They had the item that I needed and their staff was nice enough to come out in the pouring rain and get it installed for me. Thank you!

Our rental car had terrible wipers (loud and inefficient), had to replace them. Step in Sales guy Joshua! He was amazing! Seriously went the extra mile and then some; he put them on for us IN THE RAIN (it wasn’t cuz it was cute girls; it was me and husband)! He was truly awesome! You should go there!!!

Dear Jiffy Lube: I know the reason your oil changes are cheap is because you seriously jack up the price on other stuff. Case in point: air filters– last time I went and got my oil changed, JL wanted to charge me $ 35 for an oil filter.
Enter O’Reilly Auto Parts. Now, I am not the most engine saavy person, but I know enough to keep up on routine upkeep, changing minor things like lightbulbs, air filters, windshield wipers, and so forth. I also know getting such items and doing it yourself is a lot cheaper. I walked in, had one of the (surprisingly really nice) employees help me find a new filter, and was on my way in under 10 minutes. Also, the guy helping me out didn’t give me any grief for wanting to take the filter out of its box to make sure it looked okay. $ 15 and tax, and a quick hood pop, and I was good to go.
Plus, this place is really well lit and clean. The auto shops my dad would take me to as a kid were always a bit on the grimey side, so this is a welcome change.

Crazy how one location can differ from another. The Haller Lake Oreilly’s is run by incompetent employees who are some of the dumbest people I’ve met in a while. (check out my other oreilly review) This location though is just the opposite. They are always friendly, competent, totally on point. I always go to this one now because it’s how a business should be and I don’t leave shaking my head in disapointment. Thanks for everyone’s help and great attitude. Hahaha, the Haller Lake store needs to be trained by you guy’s.

I had a headlight out and not only did they have the replacement bulb in stock, but Stacy came out to my car and installed it. Great service, great selection. Super convenient.

Authentically friendly and efficient. They took some time to explain things to me that are probably obvious to other adults who drive cars.

This place was great! They were really friendly and helpful. They did a free installation of the car battery I bought :)

ATTENTION VETERANS!!! I am only giving this a 2 star because a couple months ago I went there to purchase something and the fella ringing me up was extremely customer service oriented. However, what happened there yesterday really upset me.
I had a simple purchase that I needed to make, grab a new battery for a car I bought. When I arrived the lady who was serving me (had chewing dip all along her bottom teeth, I used to dip in the army, but cleaned my teeth after. I know it’s a gross habit, haven’t done that in years) was being slightly rude in her overall demeanor; fine with that, didn’t care. When she began to ring up the items for purchase I asked about a military discount. I know they offer a military/​veteran discount because I have asked before, so I was prepared with my FEDERALLY ISSUED VETERAN AFFAIRS CARD, stating I am a disabled veteran. She took the card out of my hands and starred at it for quite some time; I don’t know why, it has my picture right on the front. Then she pipes up with a tone like a parent talking to a child who doesn’t understand, stating that «unfortunately I can’t give you a discount, this card has no numbers.»
Okay I must tell you that I did lose it at this point. «No numbers, what the f*** does that mean?» She wouldn’t give the discount because my FEDERALLY ISSUED VETERAN AFFAIRS CARD DOESN’T HAVE NUMBERS??? I use my veteran discount at Lowes, Sears, etc. If a shop doesn’t offer a discount, doesn’t stop me from shopping there. I don’t mind if a place doesn’t offer one, fine by me, just when a place does offer one, perhaps treating the veteran with a little more d*** respect would be appropriate. This wasn’t a teenager, this was a fully grown adult who can’t clean her teeth after having a chew, doesn’t treat veterans with respect, and talks to customers like they are children.
I grabbed the core battery I brought to exchange for a new one, told this establishment in a rather loud tone that I didn’t want to give my money to them, that I would go to a place where customer service was important. As I started to walk out, the manager I guess, did try to step up and said she could take a look at it (so she at least tried). But the truth is I was done with that joint the moment I was talked to like a child. Here’s this person who can’t clean her teeth (seriously, I dipped in the service and you just need a little water, a toothbrush, a little self respect, and you too can have clean teeth after a dip) treats me like a child; well I served in Iraq in 04,05,08, and 09, I earned my combat infantry badge in Baghdad, Iraq and have logged thousands of miles over that entire country. I served in New Orleans days after the storm in Hurricane Katrina relief. I joined days after ⁹⁄₁₁ because I was an adult who had to serve, no choice, I stood up because I love my country. It would behoove you to treat veterans with a little more respect so you can go to a grocery store, own a car, have a job, go to school, etc. If it wasn’t for Veterans, you might be speaking German.
Anyways, I left that BS store, drove up to the 145^th O’Reilly’s store where I was able to purchase my battery from a very nice person who looked at my FEDERALLY ISSUED VETERAN AFFAIRS CARD and gave me a veteran discount. This store was extremely clean by the way and the tech working, well you wouldn’t know if he dipped, because he didn’t have Copenhagen shards all over his teeth… he must have had some self respect.
I am going to write a nice post about the Aurora store later today. The Ballard shop lost a customer.

Decided to stop in at O’Reillys b/​c my car battery had died at work & I had to be jumped to get it going again. I had actually called around to some auto service places who were going to charge me for the battery and the install and even said I might have to leave my car over night as they were booked with appointments until they closed that day. Which I thought was ridiculous, I get you are busy but a battery change should not take overnight. I was ready to youtube it myself and figured if I went to an auto supply store they’d have to the tools to do it as well as the new battery I needed. O’Reillys was more than helpful in providing great customer service including swapping out my old for my new battery right there and it only took about 10min. Thank you Joshua for doing that & the kind lady behind the counter for your wonderful service!

Stopped in yesterday after work because my check engine light came on. I was instantly greeted, and promptly helped by the staff. They were able to give me my engine code errors, and then printed them off for me. The manager even took the time to explain what they might mean, and what my next steps should be. I will stop in here for my future car needs, and will certainly recommend them! Even when they were seemingly busy, I was quickly helped. Thank you for helping me avoid an unnecessary trip to the dealership!

I generally go in when one of my lightbulbs burns out, or I need a new air filter. The guys there have always been friendly and helpful even when the store is busy, which is probably why I’m a repeat customer*. It’s certainly not the prices.
*I should mention, mostly as a response to Joe S. and his laugh-​out-​loud ‘key fob’ review (1 star) that I treat service workers like human beings. I smile, say please and thank you, and try to make light of potentially stressful situations.
I also don’t complain about nonsense that isn’t the fault of the individual, such as a liability issue. A decent attitude goes far with Matt and most other folks whose job is to accommodate terrible people all day.

I am at the end of 2 months healing from a broken ankle. Needless to say my car battery was toast after not driving it the whole time. I wheeled myself about 6 blocks to the store on my knee scooter with the dead battery in my back pack. After purchasing a new one the guy at the counter named Marvin (52 770) offered to take the battery out to my car. I LOL’d and said my car was at my house like 6 blocks aways. He then said he didn’t want me to have to carry the battery myself so he picked it up and said «let’s go!» WHAT??? Yup, he carried my battery 6 blocks to my house and put it into my Jeep for me! Crazy!!! Customer Service of the year! I have never had someone go out of their way like that before! A loyal customer I will be from now on.
Great job Marvin and THANK YOU so much.

Great, friendly service. Willy kindly checked my depleted battery and then installed my new battery. Everything went quickly and smoothly. They don’t always swap out batteries, depending on number of customers, type of car, etc. So I’m thrilled they were able to help me out. I’d happily go back.

I went in to buy a $ 3 bulb for the taillight of my Rabbit. After watching countless YouTube videos, I was still unsure of how exactly to remove the cover of the light and replace the bulb in anything under an hour. Not to worry though, my friendly O’Reilly associate went outside in the pouring rain and replaced all of the lights for me… without me even having to ask. Yay! Will be back!!! The other associate was also standing in the rain replacing another woman’s windshield wipers (for free!) How’s that for customer service???