Quality Drive-In Cleaners

The folks who work here are always nice and professional, and the quality of work is excellent.

Consistently good dry cleaning. Was really won over when they gave me $ 40 & said I’d left the money in my suit pocket. Quality service & honest people.

I have been using Quality Drive-​In Cleaners as long as I have lived in West Seattle. They do a great job and I would highly recommend them. Quality is in the name for a reason. Love this place!

First let me say I HAD been using this dry cleaner since 1994… Over the past 20 years I have spent (conservatively) $ 15-​$ 20 THOUSAND dollars. What has changed my feeling and prompted this review? I dropped off my king-​size comforter quite a while ago — maybe even a year ago (my client base has changed and I dress more casually now so had not been in there for quite a while). When I did drop things off, I never received a receipt copy — they knew me, I was a regular. When we recently purchased a new bed, I decided to change to the winter quilt. After not finding it, I remembered it was still at the cleaners. No big deal, right? So I call them and tell them I am coming in for my comforter. The ‘owner’ told me it wasn’t there and «must have been donated since it was left there so long». He told me that someone would have called several times before it was «donated». WHAT? ARE YOU KIDDING ME? You donated my quilt? No one ever called me. Ever. I have a home phone with voicemail, a business cell phone with voicemail and have lived in the same location since 2006… He said he had other customers to take care of… I asked to please look again and call me. Even gave my phone #. Nothing. No apology, no call back. I AM FURIOUS!
Several years back they ruined my Anne Klein winter coat. Apparently their machine ‘ate’ it. We decided that I would have them pay for the new coat when I found one. Nothing came of that either.
Let me also say that when I have been in there, I worked with his employees, Helen (now retired) and Tracy, both lovely people. Conversely, he has always been a rude SOB. Have personally heard him bad mouthing customers to his employees. Heard him say that a woman landscaper picking up her clothes shouldn’t even be in there. Really? Let me take your money and treat you like crap!!!
I highly recommend you go elsewhere. He inherited the business from his parents and I guarantee they would not be proud. Not a quality person in any way. And it is pretty skeevy to think about my quilt on that butthead’s bed…

Overpriced & the quality is marginal. Several items over the course of a year had to be returned to them & redone because of poor results… Stains weren’t removed, shirts weren’t pressed well & a button or two came up missing at almost a regular interval. After moving to west seattle I went there because it was close.

Simply the worst costumer experience ever. left for over $ 200 of dry cleaning in one drop, along with a pair of Jeans to patch.
when I picked up the pair of jeans, the patching was horrible, they had used black felt, and it looked not only bad but not sturdy at all. I asked them to do a better job, and they said they would call me if they had any issue fixing it.
they never called. A week later, I came to pick up the Jeans, they had removed the patch, and said they could not do the job.
I then asked to talk to the owner, to let him know I was really unhappy about my experience, he said «what do you want me to do about it»?
Seriously? For one, you could have said from the start you could not handle this job, secondly, you could have given me a call to explain, and now, you could maybe just apologize?
These people don’t care about their costumers, I’ll take my Dry cleaning somewhere else, where they are nice and can complete a simple alteration job

Love these guys!
Staff is always lovely and helpful and they seem to have the most reasonable prices in the neighborhood.
They’ve handled all of my tailored shirts well — even the linen ones. Nothing missing, nothing destroyed.
Thanks!

They were able to get out an obscene wine spill that happened to my favorite blouse. The stain went from the neckline to the bottom of the shirt. I highly recommend this dry cleaner for your regular dry cleaning needs. They are super friendly and very prompt with their work.

My parents bought me a beautiful, red, wool coat. Unfortunately, it had a run-​in with a car. I got black oil ALL over one of the sleeves. So sad. I didn’t know what to do. This shop is on a prominent corner and they have an enormous conveyor-​belt rack that you can see from the street. My east-​coast family owns a dry cleaner — that rack means you do a lot of dry cleaning, so I decided to take my ruined coat there to see if anything could be done.
I am SO thrilled to have it back in pristine condition. I also took in a sweater and a Robert Graham shirt. They look fantastic, too.
So happy. Can’t say enough. It was scheduled to be done on Monday, and they called to let me know I could pick it up Saturday, and that the coat was all good. :-)
I read that unfavorable review from Melanie W. It says «I recently moved to the Queen Anne area, so I decided to try this place out…» I think it must be talking about a cleaner in Queen Anne, not in West Seattle???

I recently moved to the Queen Anne area, so I decided to try this place out. I took a few of my boyfriends shirts to get dry cleaned and a couple pairs of pants. Upon arriving there, I had to wait about 10 minutes because the gentleman (who I think is the owner) was chatting with a lady ahead of me. It seemed as if they knew each other, but it was irritating having to wait there while they talked about who knows what. Once I was greeted, he came off very cold to me. I almost wanted to walk out, but decided not too. He didn’t apologize for the wait, didn’t ask me how I was doing. Simply asked «What do you need.» Like really? He gave me a set price and told me it would be a couple days. When I went to pick it up, the same guy from before was there, and two of my shirts were missing buttons. He tried to convince me that they were already missing buttons. Trust me, all the buttons were there when I brought the shirts in. Rather than coming to an understanding, he continued to argue with me. He constantly raised his voice, I could tell a couple of the workers in the back felt uncomfortable.
Rather than arguing, I simply paid and left. I told him I would not be returning and wouldn’t recommend this place to anyone. Even if the dry cleaning was up to my satisfaction, I doubt I would have returned. This guy was a jerk. It is one thing to do bad dry cleaning (and I’ve seen my fair share of bad dry cleaning when I lived in Oregon), but it is another thing to treat people rude. I hate leaving bad reviews, but people need to know about this place.

It’s a sad day where I have to suck it up and post an update… to decide my previous review no longer reflects my feelings about a beloved spot.
To start… I now have decided to take my dry cleaning business elsewhere. This represents at least $ 400+ per year for just my routine cleanings, not to mention specialty jobs and my word of mouth recommendations. This is not a one time bad experience that prompts me to go crazy bipolar… its a long and sad timeline of events over a year:
Not so fun experience #1: the complaining…
Its not the best business practice to trash the place you work to your customers… but that is sure what one lady does here. She just talks and talks about how she owned a dry cleaners before and now she works at this one where the owner just sucks. If the credit card machine is broke, she blames it on the owner. If the shirts aren’t back on time from the place they outsource to, she blames the owner. Constantly she makes comments about how he won’t fix anything, about how he is mean, and stupid. Ugh… not the best tactic to keep me as a customer.
Not so fun experience #2: the button…
So I have this awesome baby blue shirt that I wear all the damn time. FAVORITE SHIRT
I go to button it up one day and the third button down is busted. It looks like it got smashed and cracked.
So I bring it in and easy it needs to be fixed. «OK OK the nice old lady says»
Get it back 4 days later, put it in closet. Next day I go to wear my FAVORITE SHIRT and the same damn button is busted.
Are u serious. I bring it in. I tell them its the same damn button. I watch as nice old lady writes it down this time.
Get it back 4 days, later… and before I leave I look to see if its fixed. Its NOT! I tell other lady that this is now the third time I have asked for the button to be fixed. She assures me it will be done.
Get it back 4 days later. Its fixed. The next day I pick out a different shirt also recently cleaned… with a button cracked. Ugh… here we go again.
Not so fun experience #3: constantly misplacing my items…
Quality cleaners does not use a computer system to track their customers clothes throughout the dry cleaning process. Big mistake. They misplace stuff all the time. They have never lost lost something of mine, but it is common for them not to know where the hell things are. That’s scary and frustrating to a customer. It took them over a week once to find a pair of pants I brought in, for some reason they miscounted when they wrote the ticket.
This experience led me to always ask for my ticket and always count every piece diligently… sad to worry about it but I guess those are the breaks. Well, not anymore. My new cleaners (west Seattle cleaners on Fauntleroy) keeps track of my stuff via computer so I don’t have to.
When I finally realized that going to the dry cleaners was an annoying and unpleasant experience, I quickly changed. After seeing what else is out there, I also realized Quality Cleaners is charging too much for what they were offering.
Nono…no no no.

After reading such great reviews here, I was disappointed with a recent press-​only service we needed. When dropping off the clothes I was told she’d need to figure out the cost (my mistake). Ends up press only for 4 articles cost almost $ 30. Then she told me if I had dry cleaned too it would have been $ 38. I definitely won’t be back, and had I known the excessive price beforehand would have gone to another cleaners.

I had two dresses dry cleaned and one dress that needed to be hemmed. It has been awhile since I have needed to go to a dry cleaners but thought it was a little expensive and will try to different place next time to compare quality and prices. I paid 16.42 to have my dress re-​hemmed and 13.68 for each dress to be dry cleaned. The price for men’s shirts for wash and starch is 3 for one or 2.25 for more than one. I was hoping to find a place that did shirts for less than 2 bucks.

Been in only a few times and the ladies here are so friendly! Could tell by their interactions with other customers they have happy regular patrons. Prices and turnaround are great. All day today though I kept thinking of Wallace and Gromit’s, «The Wrong Trousers». My hubster went to pull some on this morning to realize they weren’t his. (after hanging in closet for a few weeks!) Went there this evening and they brought out the correct pair immediately. They were so happy to have these other pants back as the other customer had been in for them, of course! Was going to give 4 stars at first but their genuine concern and immediate fix made up for it! Karma rules like that. :) Will keep going there.

I’ve never been in here, since my better half (who raves about how friendly the woman who runs the business is) takes care of the the dry cleaning but I must say that I’ve been impressed with their services.
First of all we both require a whole lot of alterations being… vertically challenged. Ok we’re short. We’ve several slacks and jeans altered and I’ve had a dress shortened as well. Of course we’ve been getting dry cleaning done regularly.
The work is quality– which is pretty impressive considering that the prices are pretty fair AND most importantly they do their work in a timely manner always. Though we’re new to the area (and hoping to stay!) we don’t plan to look anywhere else.

I come for the seamstress because I’m always needing pants shortened for my petite frame. She is great, fast, and for jeans she will reattach the original hems so they look correct!

This is where I bring my dry cleaning whenever I’m spending time in Seattle. My mother has been coming here for years, and the woman who runs it recognizes me even when I haven’t stopped in for over a year. They have always done exceptional work and are flexible with special cleaning requests.
Whenever I have a bad experience with dry cleaners elsewhere in the country, I am reminded that this place is truly solid.

I’ve been patronizing this business for a decade. Have never had one problem, and have had lots of alterations done here. Prices are reasonable, delivery is prompt and they’re friendly and helpful.

This is MY neighborhood cleaners. :) They are cheap, fast, and a friendly family business, which is everything you want from a clothes cleaning company, right? People you can trust.
It also helps that they’re on the corner of Admiral and California, which is really convenient for a big portion of West Seattle. I happen to live a few blocks down, so I literally jog down there with my debit cart, and I’m in and out, home in 5 minutes.
They usually ask for 3 days to clean the clothes. A pair of pants costs me around $ 6, so it’s VERY affordable compared to other cleaners. If you forget your ticket (ahem, I’ve NEVER done that… oops) they have them alphabetized by your last name so it’s a quick look-​up and find.
Plus, my clothes are always pressed and ironed with perfect creases. And a small thing I enjoy: most of the business is window ceiling to floor, so you can see how they work and all the clothes traveling on the machine up and around, which is exciting for people like me who enjoy the small things in life…