Rent-A-Wreck

This company left our group without a rental with little more than a polite goodbye. Not even an apology for renting two different vehicles from under us. Absolutely pathetic service. You will get better service and a better price from any other agency with a AAA card.

I will ALWAYS rent from Rent-​a-​Wreck after my experience. Martin helped me with my rental and he absolutely went above and beyond to make my experience go as smoothly as possible. He even dropped off my keys at security in the airport when I left them attached to the car keys! I can’t say enough great things. Yes, the car was a bit beat up, but it suited my needs for the two weeks I was in Seattle; the place is called Rent-​a-​Wreck people! Thank you again Martin!
**Now that I think about it, I can not remember if his name was Martin or Marvin, I am terrible with names. He was absolutely wonderful!!**

Had a road trip planned and thought Rent-​A-​Wreck was the best option since we didn’t want to spend a lot of money. When we arrived to pick up the car, we were told there was a mileage limitation and that we couldn’t take it out of WA (which was somewhat of a shock seeing as how the plan was to take the car to California). When we decided that this wasn’t the best option for our trip, Martin not only waived the cancellation fee, he also drove us to another car rental agency close by.
Although we didn’t end up renting a car from Rent-​A-​Wreck, I give them three stars for their superior customer service. They definitely went above and beyond to help us out.
Thanks again Martin!

It’s all in the name… RENT A WRECK… not the best and newest vehicles but gets me from point A to point B… gives me the additional option to pay by cash or debit for my deposit (I don’t have major credit card) both which are refundable upon returning the vehicle in same condition with same amount of gas. Insurance is required or you can purchase insurance thru these guys (remember insurance rates are high so don’t be surprised at the fee. I have rented several of their cars… sometimes with the check engine light on… cars were always reliable… again…just not in the best of shape and were also a little older… may not need meet everyones needs but it met mine… sorry to see this company with negative ratings cause customers didn’t like the cars or payment options or rates etc… again the name of the company is RENT A WRECK…

NEVER RENT FROM THIS PLACE! The staff was super rude. After I complained about their payment options, the guy copped an attitude and then threatened to not accept any payment from me. Telling me to go someplace else if I didn’t like it. Then when I got the car it was disgusting. Reeked of smoke, the seats where waving stained, with burns in it an dirt on the dash so thick I could write words in it with my finger.
RentAWreck ars are suppose to me late model cars with some wear. They are not suppose to be straight up DIRTY inside.
I was suppose to have the car for 4 days but it was so gross I brought it back 4 hours later an just pain or the day.
I took a cab to the seatac rental car center and I was able to rent a nice NEW car from Alamo and it was only 5 bucks a day more that rent a wreck. The people are nice… The car is clean and I’m a lot happier. Saving a few bucks is NOT worth it don’t rent from here. You’ll save VERY little and get service that treats you like you don’t matter to them one way or the other.

TERRIBLE EXPERIENCE!
We had reserved an economy car but instead were rented a Kia minivan. The van was literally falling apart (LITERALLY), as in, there were pieces of it that were either taped together or strapped together with headphone wire. Parts of the seats were coming off. The carpeting was stained throughout the entire van. The breaks squeaked and the van guzzled gas. The van was missing many exterior parts. It was literally a wreck. As in, we hardly felt safe driving it.
When we returned the van, the «airport shuttle service» (aka– the desk guy drives you to the train station) dropped us with 6 suitcases at a train station that was a 15 min walk from the airport.
Its simply not worth the money you will save. Pay a little extra for some peace of mind and an actual ride to the airport.

Too bad we can’t give NEGATIVE stars.
When all other up-​to-​date and working car rental websites were honest with their car availabilities, I thought I was lucky to find Rent-​A-​Wreck. They SEEMED to have a car in stock and at a great stock. I put in my info and paid for it online. When my flight landed, I called them to find out where they were located. No one answered. Several times.
Since I had already paid for it and got my email confirmation, I took a taxi there. When I got there, they told me that they had sold out of all their cars already. They didn’t offer me any alternatives and they just said my card wasn’t charged. I’ll have to check later on because I don’t believe them. It’s a small place and you can tell they don’t update their stock because they just want you to come in and take the chances in case they lose their opportunity in making money. They don’t care that they wasted my time, money, and didn’t even answer the phone so I could save a trip. I’m so upset that I’m going to report them to BBB.
Rent-​A-​Wreck? Perfectly named. A wreck of a place they are. AVOID THIS PLACE! DON’T TRUST THEIR WEBSITE!

«DANGER WILL ROBINSON DANGER!!»
It appears that every person who has ever rented from this place has felt like they’ve been bent over and reamed without so much as a courtesy reach around… The worst experience start to finish I have ever had renting a car!!! Too bad I couldn’t give a negative star rating!
Okay so let me start from the beginning. This place is soooo ghetto they don’t even have a shuttle like all other Reputable car rental agencies do. We got off our flight and long story short took a cab from the airport after a runaround from rent a wreck. Thank goodness a short ride! If I could I’d have them reimburse the cab ride!
$ 7.50 plus tip later we arrived at the tiny little office. Upon entering it was completely unwelcoming and cold with only a few chairs a tv and desk to fill a small empty space. The employee (Chris Pedragon) at the counter seemed pleasant enough taking our info and requiring a hard copy of our insurance documents. They charge $ 9.99 @ day for additional drivers so we settled on one driver. There is no clause in the contract that says they can literally rent you a peice of junk straight from the junk yard. Our 5 day rental total came to $ 275.00. When Chris drove the car up to the office he gave us a speech about how they charge $ 85 if we smoke or have a pet in the car. To be quite honest once we actually saw the car I was looking for cameras and thought are we being punked.
The inside of the car was absolutely disgusting and that’s putting it nicely. The car stunk to high heaven it was tore up from the floor up! Pictures to follow… the gear shift, center console, and parking break look like a large animal had a field day. Both the driver and passenger side doors were burned with cigarette holes. The floor mats looked like they had never been cleaned. The outer appearance of the vehicle was equally atrocious. .rust holes, scratches and even a bullet hole! We were shocked when Chris actually started inspecting the car for prior «damage» for our paperwork. could’ve taken all day!
If we didn’t need to pick up our son and be somewhere we never would’ve taken that piece of junk off the premises. On the way to our destination I held back my gag reflex and could not stop looking at the bite marks all over the inside of the car. In less then 24 hours heres what happened…
1. We stopped for coffee and the gear shift got stuck in park and had to be forced into the drive position.
2. It started to rain and we turned on the wipers and they literally crumbled and pushed the water around the windshield and made a awful scraping sound…
3. That evening we took the car to the store and I noticed the parking lights didn’t work in the front.
4. Upon leaving wal mart the check engine light came on and we smelled burning oil. On the way home the car struggled and made clanking noises
5. We were told by family we smelled terrible like the inside of the car.
Okay so the next morning was a nightmare. We had set the mileage to zero so we could keep track because they allow 1500 miles. We started with ¾ tank and 57 miles later we stopped to put the gas back to ¾. We used literally ½ a tank in 57 miles. We turned the key and added gas all of a sudden the gas stopped at 38.00 but the gauge said we were at ½. We started the car and we unwittingly filled the tank! Omg I was sooooo livid!
We got to rent a wreck and asked for a manager who had to be telephoned. His name was Mark. I was told by Mark that if we wanted a «nice» car we should’ve gone somewhere else. and he also stated that they are satisfied renting cars that are unclean and literally trashed. Mark went on to tell me that the car was old.2006 and it is expected to burn oil. 10 minutes later he let me know we had to pay the default rate which he didn’t even know the amount. and that we should go someplace else. I asked if the car had been inspected by a mechanic and he said «well yes but were only human and we make mistakes what do you expect? Perfection? That’s not going to happen». I admit I was irate at that point. He felt that if I was sooo unhappy I should have brought the car back the same day. or rented someplace else we didnt have a way back that day. which I told him. I told Mark I was going to the better business bureau and he said «Go ahead!!» At that point he said he was done talking to me.
Chris charged us $ 94 for the one day refusing to do anything to satisfy the situation including an outrageous airport tax. At that point we would done anything to get the hell out of there!
Rent a wreck your an embarrassment to the rental car industry if you don’t clean up your act and your cars you’ll be out of business! Never underestimate the power of a smart consumer, Social media, and the BBB whose job is protect consumers against bad business practices such as yours!
Bottom line DO NOT RENT HERE!

Hmm. Not quite sure how my experience can be so tremendously different from the others below. Well let’s be real.
I fly in from LA about once every two months and I’m not expecting something LAVISH.
It’s called Rent-​A-​Wreck and with an affordable deal you’re going to get what you’re paying for.
I’m under 25 so this place really helps out a LOT. I get picked up at the airport, dropped off when I’m finished and for the time I’m visiting I get a decent vehicle that gets me safely from point A to B.
If you’re looking for something brand new good luck finding that– I’ve rented from Fox and Payless and really found no difference except that I had to wait longer and pay more also the airport location for all the new rental agencies is pretty inconvenient considering you have to walk until your feet fall off to a corner of the airport where service is horrid, no one talks to you, and a vehicle you’re getting cannot be found for hours– yes Payless I’m referring to you.
If you’re looking for a good bang for your buck, nice people, and a decent vehicle come here. The conversations will be well worth it and the experience won’t disappoint as long as you don’t come thinking you’ll BE disappointed.
Four star place– with a minus one star for not so «brand new» cars but honestly the rains not falling on my head when I’m driving– I think this will do :)
Happy Unilocaling Unilocalers!

It’s really a 0 star from me. The 1 star rating is an insult to others who earned the 1 star. I called as soon as I landed, and was told it would take 20 min to pick me up from the rental lot. Got to the car rental building 25 min later and still had to call again to get picked up — after another 5 min wait. Got to his location and learned there’s an additional $ 15 added on to what was quoted over the web, needed to provide my actual insurance card, and limited to 1500 miles for the week. Whatever– my fault for not reading the fine print. Did the paperwork, then find out there’s only 2 cars, and both are smelly. The one he wants to rent to me is literally thrashed on every single panel and smells like a smoker’s car.
We decided there are too many compromises, and wanted $$ back. He wanted to charge me $ 25 cancellation fee! He even lectured me that it’s just a car to get from point A to point B! I called my credit card company in front of him. By the time I got a live person he had cancelled the transaction. He drove me back to the rental building.
I went to Avis and was told all sedans are rented out but I could get an SUV for the price of a compact. Sold!

rented a car from these guys, was promised they would keep price under the $ 25 a day that my insurance would cover. didnt know how long i was going to need car so she said we will start with one week. 4 days later i didnt need the car any more went to return and now they want to charge me $ 48 a day. for a 7 year old car with 150k stains and all.

I just got to Seattle called to get myself picked up and then the guy calls me back saying they ran out of cars, apologies and says he can’t do anything else. WTF.
CALL ME ONE DAY B4 AT LEAST !!

Can I give negative stars? Turns out they fraudulently charged us for an additional day. Wow, you guys have an amazing business sense. Good luck with that.

Filthy, damaged, and disgusting… It should be a crime they rent the cars they do. Do yourself a favor and spend the extra $ 20 to get something clean and reliable at somewhere reputable.

Omg! Where to start?! Stay away from here! After waiting for over 2 hours and the countless run around excuses, ended up not getting a car from them because it wasn’t available! What?! No courtesy at all from these people… Booked for a car they couldn’t provide and they didn’t give a s$&t! Worst customer service! I guess the names says it– this place and experience is a WRECK!

The word «reservation» is not understood at the Seattle Rent-​A-​Wreck location. And, even worse, when they lose your reservation, they really could not care less. I would award them negative stars if it were possible.
I called the tool-​free number on June 22 and reserved a passenger van for July 22, and received email confirmation the same day.
Although my reservation was a month away, I called the local number in order to see if I could arrange to pick up early and drop off late at night. I called three times over the next two weeks and did not receive an answer. Finally, a couple of weeks ahead of my pick up date, I called at a time when they decided to answer the phone.
THEY VERIFIED MY RESERVATION, and told me I could not pick up early, but they do have a late night key drop. I called AGAIN, a week or less before pick up, to get information on multiple drivers. AGAIN, they confirmed my reservation.
Then on July 22, when I show up with my friends to pick it up, NO RESERVATION FOUND. I showed him my confirmation. He agreed that I had a valid reservation, but insisted that he did not have it in his computer. He offered to do nothing for me. At our insistence, he called someone, and changed his story to maybe the van I had reserved was stuck in Canada at the border with a Japanese tour group.
He said he had NO VANS, but would try to call Tacoma. Meanwhile A VAN was brought up to be made ready for a customer. We said we would be happy to take that one, though it was smaller than the one we had «reserved». He said NO, because it was «reserved». My friend politely pointed out that WE HAD RESERVED A VAN, and that it would be appropriate to honor our reservation. After all, could not the next customer wait for the replacement from Tacoma? We were already running late at that point. NO.

Do not rent a car here. The Worst Customer Service I have ever experienced and rudest manager ever. I was so disappointed and ended up not even getting a car from this place since owner decided not to rent it to me. Long story that I still cannot believe on how bad the service actually was.
I have to explain this after receiving a response from the owner which I completely disagree with. I will try to keep this short. I showed up called for car and took longer than I was told. I see a white van with a guy on the phone sitting in front for close to 5 minutes. Sure enough it was the owner/​driver but his car had no sign on it saying rent a wreck while he talked on the phone. I waited in the cold while he finished a call. I asked why dont you put a sign on the car so we can come in when your on your phone and customers are waiting. He says they dont do it that way and We dont say a word the rest of the drive since I think it is odd to have a client wait while they finish a call right in front of a pickup area. We get to the place and he asked for license and proof of insurance. I never see this on the confirmation to bring in insurance and double checked this now. He says it will be an extra $ 15 or $ 18 a day or we can call insurance to fax this. I said this is ridiculous I have never done this before so while I am calling Geico he says he does not need to deal with this and doesn’t want to rent me a car. I plead to no avail to just lets finish up and be done with this. He refuses and starts to drive me back and I ask if he can pull over in front of budget rent a car since I see it a block ahead when driving and he refuses then I asked Please sir pull over since I am uncomfortable in this car. He then finally pulls over and that is my last experience with rent a wreck in Seattle. 100% honest and am in sales and travel for business alot and never had an experience like this. Just be careful Unilocalers since unfortunately Rent a Wreck was a total wreck for me in this experience.

My experience was: horrible car, horrible customer service. This might be OK if you live locally, and just need a car to get around in for a few days. It is quite inexpensive, compared to other rental companies. But if you’re coming into SEATAC airport, and are looking to save a few bucks on your car, do yourself a favor and spend the extra money and rent at the airport. The car I got was a complete junk heap. It was literally unsafe to drive. The wipers didn’t work, the brakes were not working well, and I smelled raw gasoline under the hood. It was recently purchased at an auto auction, as the ticket was still in the glove box. I would guess it had zero maintenance before being put into service. Plus, being picked up from the airport takes about an hour each way, since only one person works in the office most of the time. Horrible experience. If I could give it zero stars, I would have.